The property is old, needs a refresh. The pool was clean and the hot tub worked. Staff was friendly and helpful. Room was old paint was chipped bathroom had rusty fixtures bed was wallowed out from age. But we slept and it did the job.
sherri
於 2024 年 5 月住了 1 晚
10/10 優異
John
2024年5月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are big .However the couch & big chair are Dirty in the living room. They need to be cleaned !!!!!!! I cringed when I sat down .
John
於 2024 年 5 月住了 1 晚
8/10 不錯
Norman
2024年5月14日
讚好:整潔度、職員與服務和住宿狀況
Norman
於 2024 年 5 月住了 1 晚
6/10 一般
James
家人同遊
2024年5月4日
It’s price and location where great
James
於 2024 年 5 月住了 1 晚
6/10 一般
AniKatrina
家人同遊
2024年4月29日
讚好:整潔度和住宿狀況
不滿:設施服務
Check In started rough for us. This was my first trip with my mom In years and I wanted things to go smoothly for us. She has an emotional support dog that stays in a stroller when we go out. I indicated very clearly on the reservation that we would be coming with an ESA and did not hear anything back. When we arrived to check in, the young lady was rude immediately and then when I showed her my mom's dog's license, she spat "you still have to pay". If we were going to have to pay 20 extra a night for the ESA, we would have gone somewhere else that takes animals for free.
There is construction occuring next door so it's NOT quiet. We had the Do Not Disturb sign on the door and thank goodness the top latch was done because the housekeeping lady tried to still get in.
Our last night there, the ceiling fell in on the shower. My mom asked for someone to come fix it and the manager said we would have to move. Luckily we were only moved down two rooms but it was a huge inconvenience to pack up everything and move.
You definitely get what you pay for but the staff definitely needs some customer service lessons. It was a good location, away from the hubub of Pigeon Forge and close enough to plenty of restaurants and shops.
AniKatrina
於 2024 年 4 月住了 3 晚
2/10 很差
James
2024年4月22日
James
於 2024 年 4 月住了 3 晚
10/10 優異
Norman
2024年4月22日
讚好:整潔度、職員與服務和住宿狀況
One night stay. No complaints. Good breakfast.
Norman
於 2024 年 4 月住了 1 晚
2/10 很差
tom
家人同遊
2024年4月21日
不滿:整潔度、設施服務和住宿狀況
THE LOCATION WAS BAD. THE OFFICE PEOPLE WERE VERY CRUD. JUST A RUN DOWN OLD MOTEL. DID NO STAY
tom
於 2024 年 4 月住了 1 晚
10/10 優異
Debbie
伴侶同遊
2024年4月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For an older property it was kept up nice and the room was so spacious! We weren’t expecting that! It was basically a room & a half. A separate tv room with a couch and a bedroom with another tv! Nice. We would stay there again.
Debbie
於 2024 年 4 月住了 1 晚
4/10 欠佳
Chevona
親子同遊
2024年4月10日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely unhelpful. The front desk acted like we were inconveniencing them when we asked for bedding for the pull out sofa. (We specifically put that 5 would be staying so the pull out sofa was needed. They didn’t have enough clean linens and we had to wait til late in the evening. Absolutely no pillows for that bed. The place was rundown and dingy. You could feel every coil in the mattress because they were so old. We won’t be staying there again