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关于史莫奇斯野外石丘小屋酒店的点评

3.5 out of 5
史莫奇斯野外石丘小屋酒店
190 Gists Creek Road, Sevierville, TN

点评

8.4

很好

10 分 - 超赞。1365 条好评，共有 2559 条点评" "
8 分 - 还可以。612 条好评，共有 2559 条点评" "
6 分 - 一般。305 条好评，共有 2559 条点评" "
4 分 - 很差。142 条好评，共有 2559 条点评" "
2 分 - 糟糕。135 条好评，共有 2559 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

CHARLIE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love The Wilderness!! This was our youngest Grandsons first time here & he loves it!! The Resort is clean & well maintained. Only negative i have is there was no dinner option for the Stone Hill Lodge just grab & go option. We wanted a sit down dinner since it was raining and didnt want to go out but due to staffing shortage the restaurant was closed. We had no choice but to go out.
2024 年 5 月入住 1 晚
Mike 于 2024年05月24日 的回复
Hi, Charlie! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 超赞

Cassidy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

6/10 一般

Elizabeth

2024 年 5 月入住 2 晚
Mike 于 2024年05月24日 的回复
Hello Elizabeth, we are sorry to hear that you had a bad experience. We want all to have a pleasant visit with us. A member of management will be reaching out soon to discuss your stay.

8/10 还可以

Amber

2024 年 5 月入住 1 晚
Mike 于 2024年05月23日 的回复
Hi, Amber! Thank you for your feedback! We're happy to see that you enjoyed your stay with us, and we look forward to seeing you again soon!

10/10 超赞

Shuntasha

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Resort Management 于 2024年05月23日 的回复
Hi, Shuntasha! Thank you for your feedback! We're happy to see that you enjoyed your stay with us, and we look forward to seeing you again soon!

6/10 一般

Nicole

与家人及幼儿出行
不满意：住宿条件和设施
There was a lot of construction going on and we walked out on to our balcony and there were roofing nails on our balcony. We are just happy that our two year old didn’t step on one. When we told the front desk about it they just said they would send someone up to clean it up and that was all.. we were a little frustrated that the two restaurants we were excited about weren’t open all our stay. Our balcony door didn’t lock which was terrifying with a small child in the room during the night. Loved the waterpark and had fun but there were a few things that were a little frustrating.
2024 年 5 月入住 5 晚
Resort Management 于 2024年05月21日 的回复
Hello Nicole,We thank you for bringing this to our attention. we will most definitely look into this immediately. A member of management will be reaching out soon to discuss your recent stay with us. We thank you for staying with us here at Wilderness at the Smokies!

10/10 超赞

Ginger，Ooltewah

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Resort Management 于 2024年05月20日 的回复
Thank you for visiting with us here at Wilderness at the Smokies Ginger!

10/10 超赞

Rhonda

与家人及幼儿出行
Was very disappointed with the outdoor water park not being opened for our 4 year old granddaughter, the carpet in the lobby was very dirty and stained up, our bathroom door would not even latch shut, was excepting much more from the Wilderness Resort.
2024 年 5 月入住 5 晚
Mike 于 2024年05月19日 的回复
Hello Rhonda! We thank you for staying with us here at Wilderness at the Smokies! We see that your stay may not have gone as expected. A member of management will be reaching out to discuss your stay with you soon!

10/10 超赞

Ginger，Ooltewah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was close to water park! We were fine but I was getting crowded on Friday night
2024 年 5 月入住 2 晚
Mike 于 2024年05月19日 的回复
Hi, Ginger! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 还可以

Jessica

与家人及幼儿出行
满意：服务设施，员工和服务
The staff was awesome! If you stay on the 1st floor be prepared for a lot of walking!! The property is older but I read somewhere that it will be updated soon. Hopefully the rooms will get extra lighting. There were ants around the window in the room. Maintenance came quickly to take care of them. I have two young children. They both had a great time! Overall we enjoyed staying at the property and enjoyed the amenities. It was very affordable for a quick trip!
2024 年 5 月入住 2 晚
Resort Management 于 2024年05月21日 的回复
Hello! We are happy that you and your family enjoyed your recent stay with us Jessica! Yes, there are updates to Stone Hill Lodge coming! We look forward to seeing you all soon!

4/10 很差

Candace

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Resort Management 于 2024年05月18日 的回复
Hello Candace. We thank you for staying with us here at Wilderness at the Smokies! We see that your stay may not have went as expected. A member of management will be reaching out to discuss with your stay with you soon!

10/10 超赞

TED

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Mike 于 2024年05月18日 的回复
Hi, Ted! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 超赞

Martha

满意：清洁度、员工和服务、住宿条件和设施
I had a nice stay the staff was friendly and the waterpark was amazing although the wave pool was closed the day I went other than that a go to for me
2024 年 5 月入住 1 晚
Resort Management 于 2024年05月16日 的回复
Hi, Martha! Thank you for sharing your feedback! We’re happy to hear that you enjoyed your stay with us, and we do apologize for the inconvenience of the wave pool being closed for maintenance while you were here. We look forward to seeing you again!

10/10 超赞

Ashley L.

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing stay!
2024 年 5 月入住 2 晚
Mike 于 2024年05月19日 的回复
Hi, Ashley! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 超赞

Katie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My family had an amazing time! Can’t wait to come back!
2024 年 5 月入住 1 晚
Resort Management 于 2024年05月14日 的回复
Hello Katie! This is wonderful to hear! We hope you all visit again real soon! Thank you for staying with us here at Wilderness at the Smokies!

8/10 还可以

Donald

与家人及幼儿出行
满意：员工和服务
The property was acceptable the water park was great I can see this being perfect for families with small children on bad weather days
2024 年 5 月入住 1 晚
Mike 于 2024年05月11日 的回复
Hi, Donald! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished.

8/10 还可以

Heather

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Only thing I didn’t like is the bathroom light wasn’t very bright.
2024 年 5 月入住 3 晚
Mike 于 2024年05月10日 的回复
Hi, Heather! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished.

8/10 还可以

raymond

与家人出行
满意：清洁度、员工和服务、服务设施
We had a very nice stay and all staff was helpful and friendly. Only con I would say is the hotel room needs updating and a couple repairs.
2024 年 5 月入住 2 晚
Resort Management 于 2024年05月7日 的回复
Hi, raymond! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished!

8/10 还可以

Frankie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and quiet easy to relax
2024 年 5 月入住 2 晚
Resort Management 于 2024年05月6日 的回复
Hi, Frankie! Thank you for sharing your feedback! We’re happy to hear that you got to relax and that you enjoyed your stay! We hope to see you again soon!

10/10 超赞

Pamela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was happy and having fun!
2024 年 5 月入住 1 晚

10/10 超赞

Anna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall we had a fun time however I wish I would have known this resort was not in the same location as the pool/arcade so we had to be transported by the shuttle down to the building that had those things. Overall it was a nice place to stay though.
2024 年 1 月入住 3 晚
Mike 于 2024年05月4日 的回复
Hi, Anna! Thank you for your feedback! We’re happy to see that you enjoyed your time with us and we look forward to seeing you again soon!

10/10 超赞

Leah

2024 年 1 月入住 1 晚
Mike 于 2024年05月24日 的回复
Hi, Leah! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

2/10 糟糕

Arvil

与家人出行
不满意：住宿条件和设施
Nothing was open water couldnt be used
2024 年 4 月入住 3 晚
Mike 于 2024年05月2日 的回复
Hi, Arvil! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 超赞

Nicholas

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Resort Management 于 2024年05月1日 的回复
Hi, Nicholas! Thank you for your feedback! We’re happy to see that you enjoyed your time with us and we look forward to seeing you again soon!

10/10 超赞

Dominique

2024 年 4 月入住 1 晚
Mike 于 2024年05月19日 的回复
Hi, Dominique! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 还可以

JEREMY，Hagerstown

2024 年 4 月入住 1 晚
Resort Management 于 2024年05月18日 的回复
Hi, Jeremy!Thank you for your feedback! We're happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

6/10 一般

Lora

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施
This was our 1st stay at the Wilderness and it was very disappointing. Limited breakfast options and opened late for our hungry toddler and teenager. The rooms are extremely snug.
2024 年 2 月入住 2 晚
Mike 于 2024年04月28日 的回复
Hello Lora, we are sorry to hear that you had a bad experience. We want all to have a pleasant visit with us. A member of management will be reaching out soon to discuss your stay.

8/10 还可以

Chad

满意：清洁度
2024 年 4 月入住 2 晚
Mike 于 2024年04月28日 的回复
Hi, Chad! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Cathy

与家人及幼儿出行
满意：住宿条件和设施
Loved the theme of the place. Would’ve liked to be able to pick my room in the main building where the only swimming area was open this time of the year.
2024 年 4 月入住 2 晚
Mike 于 2024年04月26日 的回复
Hi, Cathy! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Ronald

满意：清洁度
2024 年 4 月入住 2 晚
Mike 于 2024年04月27日 的回复
Hi, Ronald! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Charles

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about this place!!!!
2024 年 4 月入住 1 晚
Mike 于 2024年04月25日 的回复
Hi, Charles! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Tiffanie

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely resort with a lot of things to do on property. Free transportation between buildings. A couple staff seemed like they didn’t particularly want to talk to people, but most staff were great - especially the bus driver Alvin and the girl working at the Stone Hill Starbucks! The bathroom was very dark, but the room was comfortable and had everything we needed. It’s a little bit of a drive into Pigeon Forge, but I’d definitely stay here again!
2024 年 4 月入住 2 晚
Mike 于 2024年04月23日 的回复
Hi, Tiffanie! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Maria

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fun family environment as always 😊
2024 年 4 月入住 1 晚
Mike 于 2024年04月22日 的回复
Hi, Maria! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything
2024 年 4 月入住 1 晚
Mike 于 2024年04月22日 的回复
Hi, Melissa! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Lindsey

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was really fun for the kids
2024 年 4 月入住 2 晚
Mike 于 2024年04月22日 的回复
Hi, Lindsey! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Mendy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Mike 于 2024年04月23日 的回复
Hi, Mendy! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

8/10 还可以

Andrew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient transportation Didn’t like that there weren’t any food or pool options at the stone hill lodge location where we stayed everything was at the main building. Water park was nice.
2024 年 4 月入住 1 晚
Mike 于 2024年04月22日 的回复
Hi, Andrew! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

4/10 很差

Amy

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Mike 于 2024年04月22日 的回复
Hi, Amy! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 超赞

Monroe

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place will be a returning
2024 年 4 月入住 1 晚
Mike 于 2024年04月21日 的回复
Hi, Monroe! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

6/10 一般

Shannon

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Mike 于 2024年04月21日 的回复
Hi, Shannon! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 超赞

Ilse

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mike 于 2024年04月20日 的回复
Hi, IIse! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was so fun and so many things to do. You don't need to leave to have a great time, parents and childeren.
2024 年 4 月入住 2 晚
Resort Management 于 2024年04月19日 的回复
Hi, Kelly! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 超赞

Joshua

2024 年 4 月入住 3 晚
Mike 于 2024年04月19日 的回复
Hello Joshua! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 超赞

Amy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was our family best vacation also every staff member was so nice and pleasant we had no complaints we will for sure be returning
2024 年 3 月入住 4 晚
Resort Management 于 2024年04月18日 的回复
Hi, Amy! Thank you for your feedback! We’re so happy to hear that you and your family enjoyed your time with us, and we look forward to seeing you all again soon!

8/10 还可以

Brittney

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2024 年 4 月入住 1 晚
Resort Management 于 2024年04月18日 的回复
Hi, Brittney! Thank you for the feedback! We’re happy to hear that you enjoyed your stay with us and we hope to see you again soon!

10/10 超赞

Ashley

与家人及幼儿出行
满意：服务设施，员工和服务
We had a great time!! The only problem we ran into was most of the outlets in our room didn’t work.
2024 年 4 月入住 2 晚
Resort Management 于 2024年04月17日 的回复
Hello Ashley,We are happy to hear that you had a great time visiting with us. We appreciate the feedback.

10/10 超赞

Mackenzie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was well kept. There was something for everyone no matter the age range.
2024 年 4 月入住 1 晚
Mike 于 2024年04月16日 的回复
Hello Mackenzie! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2024 年 4 月入住 1 晚
Mike 于 2024年04月16日 的回复
Hello Denise! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 超赞

Isis

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2024 年 4 月入住 2 晚
Mike 于 2024年04月15日 的回复
Hello Isis! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

8/10 还可以

Therese，Brecksville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Water park
2024 年 4 月入住 3 晚
Mike 于 2024年04月14日 的回复
Hello Therese! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon.