I booked the Shanghai Grand room that Hotel.com mentioned room with balcony and at room size 484 sq.ft, but when I check-in the reception said that both the room size and room with balcony are not guaranteed, this is not acceptable since it means I cannot book this hotel room according to the information provided from Hotel.com! Actually I booked 3 rooms, only one room (room 523) is the room with balcony and with the correct room size!!
Concierge staffs are good, help you to deliver your luggage to the room.
Hotel location is perfect, close to the subway station and closed to the shopping area with many restaurants.
Room is clean, bed is very comfortable, bathroom is big.
Breakfast is quite good, and food quality is good also. The Chinese restaurant (Tang Restaurant) at 2/fl with quiet and comfortable environment for dinning, food quality is in average.