Kolkata Shibananda Dham Hotels

"I stayed at ITC Royal Bengal for three nights and had a wonderful experience. Check-in was smooth, and the reception staff upgraded me to a beautiful Exclusive Room with a fantastic view of the city skyline. Service throughout the stay was excellent, from housekeeping to dining. A special mention for the in-room dining team. On the night of December 31st, my sister and I returned late from a gathering and placed an order around 2:30 a.m. Despite the late hour, the team called to confirm the order and delivered freshly cooked, hot food within an hour. That level of service and care truly stood out and made us feel very well looked after. The restaurants were equally impressive, offering high-quality food with a great variety. I also loved spending time at the Sky Lounge. I met friends there a few times and thoroughly enjoyed the live music, ambiance, and overall vibe of the place. What really sets ITC Royal Bengal apart is the balance of luxury, warmth, and professionalism. Every interaction, from the front desk to dining and housekeeping, reflected genuine hospitality. I would absolutely choose to stay here again whenever I visit Kolkata to see friends and family. Highly recommended for anyone looking for a refined, comfortable, and memorable stay."

"this place is a big scam. Double deluxe rooms were so small, beds as described were not there, blankets were dirty and smelly, there was no parking place, why would they advertise parking when there is not even one place available for parking, on top of that they cheat people on a regular basis with key issues. They say you broke the key inside so now you have to pay 1000s of rupees to fix it. so much time each day was wasted. like 2-3 hours trying to get the key to the room fixed. we found out from others that it has happened to them too. whatever they do to the key, it is way of making extra money. I believe we paid for the breakfast but it was not available for free. Rooms are really really small. extra beds as advised online were not available in each room, rooms were not clean when given so we had to wait for them to clean the room before going in. the important issue is that they are not ready to accept their mistake. find another place, a very bad experience."

"The room and bathrooms were clean. The lobby is one of the best. The staff is friendly. The breakfast was awesome. Wish they had a better bar to hang out. "

"Room was spotless, staff very friendly and amazing service"

"They cancelled my booking"