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什里夫波特希爾頓花園酒店的評價

3 out of 5
什里夫波特希爾頓花園酒店
5971 Financial Plaza, Shreveport, LA

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 384 則" "
8 分評分，不錯；1000 則評價中有 299 則" "
6 分評分，一般；1000 則評價中有 159 則" "
4 分評分，欠佳；1000 則評價中有 94 則" "
2 分評分，很差；1000 則評價中有 64 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Samuel

讚好：職員與服務
不滿：整潔度
於 2024 年 5 月住了 1 晚
Raissa 於 2024年5月14日的回應
Good evening,Thank you for your feedback and we apologize for any inconvenience our renovations may have caused. We hope that you will stay with us again once all renovations are complete.

8/10 不錯

James

伴侶同遊
讚好：職員與服務
They were doing renovations which made it noisy and smelled like paint. There also was not enough body wash in the containers in the shower.
於 2024 年 4 月住了 3 晚
Raissa 於 2024年4月29日的回應
Good afternoon Mr. James,Thank you for your feedback. We apologize for the inconvenience of the renovations and we will pass the information to housekeeping. We hope you will stay with us again after all renovations are complete.

8/10 不錯

Justin

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
It was under construction everything was a mess. Trying to figure out what to get checked in was very difficult. The room it self was really nice and the staff also
於 2024 年 4 月住了 1 晚
Raissa 於 2024年4月9日的回應
Good morning Justin,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again once all renovations are complete so that you can have a better check in experience.

10/10 優異

Charles

讚好：整潔度、職員與服務和住宿狀況
The property was located in a good area directly off the Interstate. The only issue was that remodeling was taking place during my stay.
於 2024 年 3 月住了 2 晚
Raissa 於 2024年3月26日的回應
Good afternoon Mr. Charles,Thank you for your feedback and we are great you have great experience with us. We hope that you would stay with us again once all renovations are done.

2/10 很差

Stanley

Nobody came to door
於 2024 年 3 月住了 1 晚
Raissa 於 2024年3月26日的回應
Good afternoon Mr. Stanley,We sincerely apologize no one was here to assist you when you came to check in. We hope that you would consider staying with us again in the future.

8/10 不錯

Roxine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The renovated rooms are nice. I am sure when renovations are completed it will be perfect!
於 2024 年 3 月住了 2 晚
Raissa 於 2024年3月12日的回應
Good morning Ms. Roxine,Thank you for your feedback and we are glad that you like the new changes that are being made. We hope that you will stay with us again on next trip after all renovations are complete.

8/10 不錯

Cindy

They are making upgrades so when done, I am sure it will be gorgeous. Room was clean but dated. Only one bartender/server and he worked his a** off and was so funny and engaging. Keep this guy. Also, food good except burger overcooked. Would stay again
於 2024 年 3 月住了 1 晚
Raissa 於 2024年3月10日的回應
Good evening Ms. Cindy,Thank you for your feedback and I will pass the information on to the restaurant manager. We look forward to seeing you again once all renovations are complete.

6/10 一般

Brian

於 2024 年 2 月住了 1 晚
Raissa 於 2024年3月21日的回應
Thank you for feedback and we hope to see you again after all the renovations are complete.

4/10 欠佳

Donald (Aurora)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The hallways smell like cigarette smoke. The carpet is taped down with duct tape in many, many places. The bathtubs are also very slippery. The front lobby is under construction. The restaurant serves breakfast, but expect to pay $15 per person for a motel 6 quality meal.
於 2024 年 2 月住了 1 晚
Raissa 於 2024年2月27日的回應
Good morning Mr. Donald,Thank you for your feedback and we apologize for the experience you had with us. We know that it's frustrating to see the hotel in this state while we are under construction, but rest assure we are addressing the issues you experienced with maintenance and housekeeping. I hope you will stay with us again after all renovations are complete.

10/10 優異

Larry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe place
於 2024 年 2 月住了 1 晚
Raissa 於 2024年2月26日的回應
Good morning Mr. Larry,Thank you for your feedback and we look forward to seeing you again when all renovations are complete.

10/10 優異

Ecotrel

Excellent staff very friendly, clean atmosphere. I really appreciate everything I got from Hilton Garden Inn.
於 2024 年 2 月住了 2 晚
Raissa 於 2024年2月12日的回應
Thank you for your feedback and thank you for staying with us. I hope you will stay with us again after all renovations are complete.

4/10 欠佳

Karissa

伴侶同遊
讚好：職員與服務
they are renovating the hotel so it was very loud and frustrating to not be able to sleep
於 2024 年 2 月住了 1 晚
Raissa 於 2024年2月12日的回應
Ms. Karissa,Thank you for your feedback and I apologize for the bad experience that you had while staying with us. I will definitely talk to the construction manager to made this doesn't happen again.

8/10 不錯

James

商務旅客
讚好：整潔度、職員與服務和設施服務
overall it was nice but they are under construction so you have to enter from the side.
於 2024 年 1 月住了 4 晚
Raissa 於 2024年2月6日的回應
Mr. James,Thank you for your feedback and I want to apologize for our mess and the dust. I hope you will stay with us when all renovations are complete.

6/10 一般

Kenneth

商務旅客
讚好：職員與服務和客房舒適度
不滿：住宿狀況
Poor
Hotel in the process of renovations. Lobby area was closed and it was difficult to access the check-in area. Restaurant was not available without going outside in the cold and icy conditions.
於 2024 年 1 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. Kenneth,Thank you for your feedback and I want to apologize for the mess. I hope you stay with us after all renovations are complete.

4/10 欠佳

George

讚好：客房舒適度
不滿：整潔度和住宿狀況
Dirty and tired
The hotel is in the middle of a renovation and is in poor condition. The lobby is closed and the hallway to the restaurant is also closed. Our room was dirty, the widow covering was in taters and the fixtures in the bathroom were rusted and dirty. Not at all what I would expect from Hilton. I would not recommend staying here
於 2024 年 1 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. George,Thank you for your feedback and I want to apologize for the condition of your room. I will pass this on to maintenance and housekeeping. We hope you stay with us after all renovations are complete.

10/10 優異

Troy

讚好：整潔度、職員與服務和設施服務
Property undergoing maintenance/renovations. Will be outstanding once completed
於 2024 年 1 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. Troy,Thank you for your feedback and we hope you stay with us when all renovations are complete.

8/10 不錯

kathryn cavanaugh

家人同遊
讚好：職員與服務
Staff very helpful and courteous. Property undergoing renovations. Very convenient for our travel plans.
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. Kathryn,Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 欠佳

Katherine

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Under renovation. Shouldn’t be renting out rooms!
Rooms and overall condition was pretty bad. Under renovations, so I guess understandable, but the rooms available were obviously not ready for use. Not super clean, and even some fixtures incompletely installed. Would have loved a discount or a heads up before we booked, somehow.
於 2024 年 1 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. Katherine,Thank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

6/10 一般

Gary

家人同遊
讚好：職員與服務
Under renovation hotel
The hotel is under extreme renovations and we were in an old room that needed it badly! Almost didn’t find the check in desk, because of the construction. The staff were very helpful and breakfast was good, but we had to pay extra for it.
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. GaryThank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

10/10 優異

Courtney

於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. Courtney,Thank you for your feedback.

8/10 不錯

Monica

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. Monica, Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 欠佳

Matthew

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. Matthew,Thank you for your feedback and we apologize for the inconvenience you may have experienced due to our renovations. We hope you will stay with us after all renovations are complete.

2/10 很差

James

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Mr. James,Thank you for your feedback and we hope you will stay with us after renovations are complete.

6/10 一般

Millicent

商務旅客
不滿：住宿狀況
於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. Millicent,Thank you for your feedback and we hope you stay with us after all renovations are complete.

8/10 不錯

Connie

於 2023 年 12 月住了 1 晚
Raissa 於 2024年2月6日的回應
Ms. ConnieThank you for your feedback. We hope you would stay with us after all renovations are complete.

10/10 優異

Rodney

讚好：整潔度
於 2023 年 12 月住了 1 晚

8/10 不錯

Maggie

家人同遊
讚好：整潔度、職員與服務和設施服務
The staff was helpful and the room was clean. However, the property was a little outdated. Overall, it was quiet and I felt safe with my family.
於 2023 年 11 月住了 1 晚

8/10 不錯

Kevin P.

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
Fitness Room under construction.
於 2023 年 11 月住了 1 晚

8/10 不錯

Desmond

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Gloria

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

kenneth

於 2023 年 11 月住了 2 晚

6/10 一般

Roderick

Rather have been in bossier City
The front desk doesn’t greet you with a smile. The hotel is under construction which is needed bad. Over all it is ok but has to get better if I’m going to stay there again
於 2023 年 11 月住了 1 晚

10/10 優異

Steve

Very good service, with reasonable food prices.
於 2023 年 11 月住了 1 晚

10/10 優異

Andrew A

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
The property was ok. However the towels in our room smelled like cigarettes (we did notice staff smoking outside what looked like the laundry room).
於 2023 年 10 月住了 2 晚

6/10 一般

Heather

多人同遊
讚好：整潔度
不滿：職員與服務和設施服務
wifi did not work breakfast was advertised as free when it actuality it was not
於 2023 年 10 月住了 2 晚

6/10 一般

Patrick

家人同遊
不滿：住宿狀況
Location was somewhat unclear as to directions. Elevator floors were dirty and entryway to the elevator had an unpleasant odor
於 2023 年 10 月住了 2 晚

8/10 不錯

Delois

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet, and safe.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Erick

家人同遊
不滿：設施服務和住宿狀況
They charge for breakfast. Clutter in parking lot. Not the cleanest
於 2023 年 10 月住了 1 晚

10/10 優異

Treveon

於 2023 年 10 月住了 1 晚

8/10 不錯

Blake

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

Talisa

不滿：整潔度和住宿狀況
於 2023 年 10 月住了 2 晚

10/10 優異

Charles

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We've stayed here a couple of times. It's undergoing some updating. The bar was a nice touch and the bartender was excellent.
於 2023 年 9 月住了 1 晚

6/10 一般

Leigh

家人同遊
讚好：職員與服務
The handicap room wasn’t fit for a handicap person. The tub was unsafe for one to get in and out of and the floors were slick.
於 2023 年 9 月住了 1 晚

10/10 優異

Shbrone

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Darrien Jackson 於 2023年9月26日的回應
Thank you for your feedback! We do appreciate your visit and would like to invite you to stay with us again should Shreveport be on your travel plans again.

10/10 優異

James

於 2023 年 9 月住了 1 晚

6/10 一般

Prentrice

於 2023 年 9 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We will return to this hotel on our next visit
We were visiting family and arrived late. We found the room to be just want we needed. I usually do not sleep well the first night of travel. But the beds were super comfortable. The staff was friendly and helpful.
於 2023 年 9 月住了 1 晚
Darrien Jackson 於 2023年9月26日的回應
We are grateful to know that you enjoyed staying with us as much as we enjoyed having you here. Until next time have a safe travel

8/10 不錯

Stan

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Fair and Comfortable
Renovations ongoing to update property so amenities were closed. A little surprised by the $18 per person breakfast buffet given the per night cost. Overall, a fair-priced room and comfortable night’s sleep.
於 2023 年 9 月住了 1 晚
Darrien Jackson 於 2023年9月26日的回應
Thank you for your feedback. Breakfast is restaurant style, and orders are cook to order. There are spacial rate plans that have breakfast included should you decide to revisit.

10/10 優異

Brandon

於 2023 年 9 月住了 1 晚
Darrien Jackson 於 2023年9月26日的回應
Thank you for your feedback! We hope to see you again in the future!