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关于吴哥银河精品酒店的点评

3.5 out of 5
吴哥银河精品酒店
Road to Angkor Wat, Mongol 3 Village, Sangkat Slokram, Siem Reap

点评

7.2

还可以

10 分 - 超赞。22 条好评，共有 74 条点评" "
8 分 - 还可以。22 条好评，共有 74 条点评" "
6 分 - 一般。14 条好评，共有 74 条点评" "
4 分 - 很差。8 条好评，共有 74 条点评" "
2 分 - 糟糕。8 条好评，共有 74 条点评" "

7.0/10

清洁度

8.0/10

员工和服务

2.0/10

服务设施

6.8/10

住宿条件和设施

点评

10/10 超赞

Ka Chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice guys and nice place. But it is not convenient to shop or eat out as it is not near the city center.
2018 年 11 月入住 3 晚

6/10 一般

siu hung，Hong Kong

满意：客房舒适度
不满意：住宿条件和设施
房間大，設施較舊，厠門關不上;已取消免費tuktuk人城，來回城區tuktuk車費usd 6; 附近無餐廳。住了4晚，每次游泳都感覺到是自己的私人泳池，雖然有很多蚊，但仍然俾滿分個泳池。

8/10 还可以

Ray，Hong Kong

满意：清洁度、员工和服务、客房舒适度
The hotel is not bad, but....
It's too far from the downtown. They can arrange one way free tuk tuk to the downtown. But the tuk tuk driver's attitude is very bad. He drop us in a place here we are not expecting to go. It's really bad. Their airport pick up service also late for hours. In conclusion, everything is good But not include tuktuk related service.
Chumnit 于 2018年09月14日 的回复
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

8/10 还可以

PTC，TAIWAN

满意：员工和服务、住宿条件和设施、客房舒适度
非常靠近吳哥遺跡區的飯店
經濟實惠且地點非常靠近吳哥遺跡區的飯店，如果你不甚喜歡住在吵雜的市區，想要騎腳踏車前往吳哥遺跡的話，推薦住在這邊。 不過要注意飯店周圍並沒有太多東西可以吃或買，到市區時記得準備好當天消夜或隔天午餐 飯店有提供下午5~7點往市區的免費tuktuk接駁，可以多加利用。
Chumnit 于 2018年09月14日 的回复
Thank you so much for your comment to our hotel. we are please to forward to say Welcome to you at Galaxy Angkor again!

4/10 很差

Satish

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Below avg hotel, friendly staff
Pick up from the airport was included in the booking but They didn't even respond to the 2 emails we sent (24 & 12 hours before checking in). from there it all went downhill. We were the only guests (Some guests arrived the next day). There is no lift, thank God our room was on first floor. The staff did offer to help with the bags. There is no cafe or restaurant within the hotel (still in progress apparently). The overall cleanliness of the hotel and our room was okay, nothing great. The bathroom door was improperly built and didn't close. The staff was very friendly. They booked tuk tuk for us into the city using passapp. We wanted a taxi back to the airport, but the staff could only book a tuk-tuk using pasapp. We ended up booking a taxi using a grab. Overall, it appears as though the idea was really good while building the hotel but they have run out of money. It is a about $2 tuk tuk ride away from City central. Friendly staff makes up for the shortcomings with the half built hotel.
2019 年 12 月入住 3 晚

10/10 超赞

MARIA MICAELA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Volvería
Fui sólo una noche, la habitación era hermosa lastima que no la pude aprovechar.
2019 年 8 月入住 1 晚
Martin 于 2019年08月22日 的回复
Dear Volvería, Warm greetings from Galaxy Angkor Hotel ! Your words brought such a smile to our hearts. We are grateful that you found your stay with us "perfect". We definitely treasure your recommendation and hope to have the pleasure of welcoming you again at Galaxy Hotel Yours Sincerely, Chumnit TAN Operation Manager

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
朝食無料サービスは無し。じょうほうに偽り有り。エアコンは、壊れそう。テレビも画像悪し。スタッフも英語が出来る人が少ない。
2019 年 5 月入住 3 晚

4/10 很差

真实旅客

满意：客房舒适度
2019 年 4 月入住 2 晚

2/10 糟糕

Roger

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A Holiday Nightmare!
The reservation was pre-paid in full and confirmed a double room with a large bed and garden views. The booking included airport transfer.  On arrival at the airport, there was no transfer waiting for me. Things got worse though, much worse. On check-in I was told the hotel no longer deals with hotels.com because they haven’t been paid. I was told I could only stay one night. Instead of a double room with a large bed, it was a twin room with 2 single beds. Instead of a garden view, I was staring at a sheet of corrugated steel. The toilet didn’t flush, the cistern was constantly overflowing, the phone on the bedside table was not connected. The electrical connection to the hot water system was open and exposed and located directly above the shower head. It looked like if one accidentally sprayed water on it, one would be at risk of being electrocuted. Water and electricity = Not a good combination!  I was unable to contact hotels.com (Australian number only). I felt stranded. I had no alternative but to find another hotel for the remaining nights (Not through hotels.com). I did not see any other guests at this place. It appeared I was the only guest staying there. It was downright creepy. Because customer service cannot be contacted from overseas through the app, I will never use hotels.com again. Deleted the app. 
2019 年 1 月入住 4 晚

10/10 超赞

Erik

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mye for pengene
Veldig mye for pengene. Gratis henting på flyplassen og fint rom med enkel frokost.
2019 年 2 月入住 1 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，清洁度
Not a nice hotel
This hotel has nothing to do with the pictures they show. Breakfast is very bad, few options and instant coffee. Swimming pool is not nice, and dirty. Rooms are quite different from the pictures they show; and Our bathroom had spiders.
2019 年 2 月入住 2 晚

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
The first room that was given to us was full of mosquitoes. The bathroom sink was also broken, so we were given another room. This new room didn't have as many mosquitoes, which was great. The airport pickup didn't work out. The reason they said was 'You didn't give us the 2 alphabets before the flight number'. a) You could have asked for it b) it was Thai airlines (which I had mentioned in the email), why were the alphabets needed, or couldn't they have looked this up? The complementary bikes were all flat. When we asked to use one, there was much confusion/discussion. The staff was very helpful otherwise.
2019 年 1 月入住 4 晚

2/10 糟糕

真实旅客

2018 年 12 月入住 3 晚

10/10 超赞

真实旅客

2018 年 12 月入住 4 晚

2/10 糟糕

Juliana

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Angkor Galaxy Boutique Hotel Awful
This hotel is nothing like the photos. Everything in the room eas broken, including the windows and doors. The room was ingrained with dirt, the beds were rock hard and we had booked the most expensive room.  We decided it was better to leave at 1am than to suffer for even one night.  What was worse was the awful, awful service. The staff had no sense or common courtesy - incredibly rude.  We have never had such an terrible experience. If we could give minus stars, we would.
2018 年 12 月入住 5 晚

2/10 糟糕

Thomas

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t book it
Hotel did not have our reservation on New Year’s Eve Nice welcome to the new year
2018 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
We had a good stay.
2018 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚
Chumnit TAN 于 2018年09月14日 的回复
Dear Anonymous, Warmest greeting from Galaxy Angkor Hotel, Great to see your review on our Online partner and thank you very much for your wonderful and lovely feedback, we really appreciate and sincerely thanks for your value time to sharing our properties. I am trusted to learned that you had a great experience with us and leaving with satisfaction.We hope that your journey to Angkor had been an unforgettable experience and we look forward to welcoming you back again in the future. Best Regards, Chumnit TAN Front Office Manager Tel:(855) 87 96 80 81

10/10 超赞

Marco

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Good
2018 年 2 月入住 1 晚
Chumnit 于 2018年02月12日 的回复
Dear Marco, Warmest greeting from Galaxy Angkor Hotel, Great to see your review on our Online partner and thank you very much for your wonderful and lovely feedback, we really appreciate and sincerely thanks for your value time to sharing our properties. I am trusted to learned that you had a great experience with us and leaving with satisfaction.We hope that your journey to Angkor had been an unforgettable experience and we look forward to welcoming you back again in the future. Best Regards, Chumnit TAN Front Office Manager Tel:(855) 87 96 80 81

6/10 一般

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
2018 年 1 月入住 2 晚

4/10 很差

yama-san

不满意：清洁度、住宿条件和设施、客房舒适度
My first trip to Cambodia
When I arrived at Siem Reap Airport, my immigration procedure took much time, but the driver offered by hotel was so kind of waiting long for me. I cannot forget his smile. On the next day, when he took me to Ankor wat to see the sunrise, he also served to me too kindly.
2018 年 1 月入住 2 晚

8/10 还可以

Viola Alberte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super godt hotel!
Super godt ophold. De ansatte var super flinke og hjælpsomme. De hjalp os med, at arrangere ture ud og se templer. Derudover var de generelt gode til også at hjælpe med at bestille tuctuc når vi skulle ud og spise samt. Andet.
2018 年 1 月入住 4 晚
Chumnit TAN 于 2018年01月10日 的回复
Dear guest we thank for your review and feedback to improve our hotel and thank for your lovely times hear.

8/10 还可以

Timur

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Ангкор Ват Galaxy Angkor Boutique Hotel
По пунктам: Комната:1) для двоих, когда заехали - сразу попросили поменять из-за неприятного запаха и отсутствия кафеля в ванной. 2) В 1й комнате не было вообще отделки в ванной - голый цемент, во 2й комнате только на полу и частично на стенах. 3) Постель 2й комнаты была грязной - пятна непонятного происхождения и грязные разводы. Не хотели спать без пижамы. 4) В ванной есть только шланг для душа и дырка канализации в полу. Раковина и туалет нормальные. Ванные принадлежности и полотенца есть. 5) Еда: завтрак скудный - «заморить червячка». Важно! Поехали в Ангкор Ват на рассвете - попросили завтрак с собой. Открыли коробки уже там - 4 куска хлеба, 2 банана, джем и бутылка воды. Тук-тук (трансфер от отеля): в плохом состоянии - из спинки торчи железная часть каркаса, а сиденье разорвано вдоль в 2х местах. Водитель неплохой. Сервис: хороший. Быстро среагировали на проблему с кондиционером (не работал пульт) и поменяли комнату без доплат. Местоположение: далеко от города. Нельзя пешком добраться до магазина или кафе - пустынные дороги и неприятные окрестности. Но! Недалёко от Ангкор Вата. Итог: отдыхали во многих отелях, в разных странах, но этот отель на заявленные 3,5 звезды абсолютно не тянет. К сожалению, фото сделать забыли, но надеюсь, наш печальный опыт кому-то поможет не ошибиться с выбором отеля в Сием Рипе.
2017 年 12 月入住 2 晚
Chumnit TAN 于 2018年01月10日 的回复
Dear guest we thank for your review and feedback to improve our hotel and thank for your lovely times hear.

8/10 还可以

Dietmar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
So geht das am besten zum Ankor Wat
Sehr nettes günstiges Hotel mit Pool, selbst das Abendessen im Restaurant kostet für 2 Personen nur USD 7, aber es ist am Ende der Welt, ca. 3 KM von Ankor Wat und 5km vom Zentrum. Zu Fuß kommt man also gar niergends hin. Das Hotel ist mit einen Außenpool ausgestattet, einen Restaurant. Es gibt gratis Fahrräder. Außerhalb des Hotel gibt es wie gesagt gar nichts, also keinen Supermarkt, kein öffentliches Verkehrsmittel, gar nichts auch andere Hotels gibt es kaum, also nichts außer Natur. Das Hotel ist wirklich günstig wir haben inklusive Frühstück über Hotels.com, 20 USD bezahlt. Das Frühstück ist auch ganz ordentlich. So und nun das wichtigste wenn man schon in Siam Reap ist will mal wohl nur eines das Ankor Wat besichtigen. Dies macht man üblicherweise mit Tuk Tuk Fahrer, die angeblicherweise für einen Tag USD 20 verlangen. Das ist aber nicht so, dass sind alle, und zwar wirklich alle, ohne auch nur irgendeiner Ausnahme Betrüger. Erstens wollen Sie 30 USD, 2. muss man sich Ankor Wat bei Sonnenaufgang ansehen, das bedeutet 4.30h aufstehen und Ticket kaufen= Zuschlag für Tuck Tuck Fahrer, man macht 18h aus, er macht alles das ihr um 12-14h fertig seit. Was ist die Lösung ihr mietet euch einen Scooter, das hat wohl den Nachteil, dass ihr Euch bis zum Ticketbüro durchfragen müsst, ist aber nicht so schwer, dann kauft ihr Euch das Ticket kostet Stand 12/17 USD 37,--, die nehmen eh jede Kreditkarte und Währung und dann könnt ihr mit den Scooter durch das Wat fahren.
2017 年 12 月入住 1 晚
Chumnit TAN 于 2018年01月10日 的回复
Dear guest we thank for your review and feedback to improve our hotel and thank for your lovely times hear.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was almost empty when we were there. We stayed there for 2 nights to explore the Angkor temples. Om our last day check out was at 12, but we asked if we could stay longer since our bus didn't depart until late in the evening. We agreed to pay 12 dollars, but when we checked out the staff was being very rude and charged us much more than we agreed to. Furthermore the pool was dirty, the room was dirty, it was almost impossible to take a proper shower because there was barely any water.

6/10 一般

Sara

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
This is a wear down hotel. Bed light in both rooms we stayed are not working and cannot be fixed. Telephone in both rooms are not working. You need to walk to the front desk to report anything or ask for help! Unfortunately we were assigned a room on 3rd floor, while the stairs on turn corner is very sharp and can easily missing the steps!!! Curtains are broken and cannot be properly closed. Swimming pool looks like it were occupied by some kids from outside.

8/10 还可以

SK，Malaysia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel close to Angkor Wat.
It was very good experience. Wonderful staff and the manager was accommodating – They late us check in early. The value is great too. Good service, but a bit far from the city. Fewer choices of breakfast. Overall is a good place to visit.
Galaxy Angkor Boutique Hotel

8/10 还可以

Cara，Ottawa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Close to temples on a quiet street
I stayed in this hotel for 1\2 of my stay in Siem Reap. liked that this hotel was not in the city center so very quiet, and there's a small store for drinks and a couple snacks across the street. It's also a bit closer to the Angkor temples than Pub Street, so their hotel tuk tuk rates for getting around were much better than the hotels in town. Chumlit the manager was very helpful in suggesting activities other than viewing the temples, but didn't push us to purchase tickets (which can happen sometimes!). The breakfast was also a good variety of "American" and Asian foods, and wasn't the exact same every day. The room was nice, clean and I don't think a couple lizards on the wall could have been avoided. Overall it was a pleasant stay.
Cute tadpoles at entrance

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect, small budget but very good service
Haben die ganze Tempelanlage mit Hoteleigenem Fahrrad erkundet. Das Fahrrad konnte kostenlos ausgeliehen werden. Ausserdem sehr freundliches Personal welches einem immer und jederzeit gerne hilft. Uns hat das Hotel sehr gut gefallen da es auf halbem Weg zwischen den Tempeln und der Pub-Street in Siem Reap liegt. Essen im Hotel relativ günstig, Getränke ebenfalls (können aber auch am Stand auf der anderen Straßenseite für 1 Dollar gekauft werden, Bier im Hotel 1,5o Dollar). Zimmer sauber, Hotel ein wenig älter, aber bei einem Preis von 23 Euro/Übernachtung inkl Frühstück und einem 3te-Welt-Land wie Kambodscha darf man kein Luxusresort erwarten. Wie gesagt, für mich zählt Sauberkeit und Freundlichkeit, das war beides jederzeit gegeben.

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Nice people and pool
The staff was amazing. Helpful and concerned about our comfort and happiness. Mr. Seeinute, our tuk-tuk driver was attentive, on time, and helpful. He struggled with English, but was patient and concerned about our needs. Great staff. Cudos to them. Great new pool.

8/10 还可以

JEEWOONG

满意：员工和服务
Its location is far from downtown. Nice swimming pool, nice breakfast.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

SEONG WOOK

满意：清洁度
不满意：住宿条件和设施，员工和服务
Hotel itself was not bad, but the location, which is the most important factor, was real far from the pub street. However it is near to Angkor Wat.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
People are very accommodating and very helpful. The rooms are quite old and has weird shower but overall it was a very nice hotel. The swimming pool is amazing!

6/10 一般

ho

满意：员工和服务
Near by angkor wat. Reasonable price.
The hotel is near from angkor wat. Good garden, kind staffs, and reasonable price. But the location is not comfortable. I had to get tuktuk everyday to go pub street or night market even though it is about 4km from hotel to there. If you want to relax in nature and go angkor wat by bicycle, i recommend this hotel.

8/10 还可以

Twenty4

满意：清洁度、员工和服务、客房舒适度
Good price for what you get
Very helpful staff. Very small things like the phone in the room didn't work and TV had no channels working. Very reasonably priced. Only stayed one night so didn't use the facilities. M

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
Trying Hard to Please
The hotel is located right outside the archaeological park of Angkor Wat and all of its splendors, which was our reason for choosing it. The hotel does have free bicycles to use in exploring, but we were warned not to attempt it as the rainy season makes it difficult (and, in fact, the temples are spread out over a much larger area than we anticipated). Instead, the tuktuk driver who picked us up from the airport became our daily guide, and we appreciated his kind patience and good humor. Overall, the hotel staff are very eager to please, and on the whole they succeed. Remember that this is not a luxury hotel, and you'll be fine: we had a gecko hiding on the wall that made alarming chirping noises at intervals throughout the night, for instance. The breakfast is modest but satisfying and again quite thoughtful in its presentation. The room was sparse but comfortable enough. You'll want to bring your own shampoo.

6/10 一般

真实旅客

满意：员工和服务

8/10 还可以

Edward，Sarasota, FL

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value
It's very close to the temple ruins, price is right, nice pool, good food.

10/10 超赞

Bastian，München

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I had a wonderful stay at this hotel. Everybody was so incredibly friendly and especially Chumnit helped me a lot and gave me all the informtion for having an unforgotten time in Siem Reap. I arrived early in the morning and yet I could directly check in what was really helpful before going for Angkor Wat. Overall I can highly recommend this hotel for staying in Siem Reap!

6/10 一般

kh，h

满意：客房舒适度，清洁度
Decent room
Had a great first night, chumnit at the front desk is fantastic. The second night the power went out and our AC never came back. So we moved rooms, the second room had ants. So we moved rooms. Third room was unfinished but at this point we just wanted to sleep. Power went out again for much longer this time. Atleast his AC comes back, but in siem reap in May you need the AC on the full night. Breakfast was good. Restaurant had lots of issues. Pool was nice.

8/10 还可以

Matthew，Brooks

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay out of the way
We had a great time there the staff super friendly, when we first got there we thought oh where are we but then got to the room it wasn't bad but the air conditioning and the water didn't work in the room. We let them know and right away they upgraded us to the galaxy room and from then on it was great, clean, good air-conditioned room, big bed, when you go to the entrance to the hotel there is a nice little pool area nobody uses so we called it our own private pool :) the only thing is they don't ask you if you need drinks by the pool but it's really not that far to go and get them yourself. Great staff I want to give a shout out to our tuk tuk driver while we were there Kimthai the best tuk tuk in siem reap super friendly and a genuinely nice person took us everywhere and was always early to meet us. If anyone goes to siem reap I highly suggest you ask for kimthai for all your tuk tuk services.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Mary，Anyang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Welcoming
Everyone who worked at the hotel was very nice and welcoming. They did their best to cater to my needs. I think they were still working on some areas of the hotel because it isn't completed, but it was still a nice place to stay. I enjoyed the free breakfast and the free water bottles everyday.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel, but a little off the beaten path.
The staff was helpful. The room was nice. The hotel is a little far from the city center.

10/10 超赞

Brandon，Bangkok

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!! Recommended
My stay in Galaxy was a pleasure. Starting with the staff who are all wonderful and kind. I felt welcome from the first minutes after arrival. The room was very big with two beds. AC worked wonderful and the bathroom was very large as well. Just be advised there is no elevator in this facility so if you have ambulatory problems this will not be the place for you. That would be the only negative ... however it is only 4 stories tall. The location is nice and quiet. They have bicycles FREE to loan to guests. The location is nicely placed halfway between the city proper and Angkor Wat. The food and service in the hotel restaurant was wonderful as well.

10/10 超赞

Keren G.，Moscow

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay here
perfect selection of hotel to stay in siem reap

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度

10/10 超赞

Irene，Pretoria South Africa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay in Siem Reap
The stay was great. Staff friendly and helpful. I forgot my Kindle in our room and they were great in getting it on the overnight bus and back to me the next day. Excellent service from Mr Mol the Hotel Manager. The only improvement I can suggest is breakfast. It took half an hour for our order to be cooked on both days we had breakfast. Location was great as it was very close to Angkor.

4/10 很差

eva，Barcelona

不满意：住宿条件和设施，清洁度
Looks better on pictures
We stayed here early January for 2 nights, we chose for the word Boutique, as normally these hotels are cosy, different and stylish. They tried, but did not really succeed. It might be our bad luck, our room was old and used, lamp beside the bed did not work and was dusty, the bedsheets though were clean. I was very much about to change hotel, but since we had only 3 days in Siem Reap did not want to waste time to look for hotels-anyhow wifi signal was poor. Our room had a door to another room, through which you coudl hear the neighbours talking laud at 5am. The worst part was the bathroom, I've never seen a hotel with a bathroom in such bad condition. We asked for another room, that looked a bit more as on the pictures, but had a strange smell, so we stayed in our room. Good part is that indeed you can use the bikes, the pool area is nicely made, breakfast is ok. Again, it might have been our bad luck, if I would go next time, I would surely pay a bit more and stay in a place with higher rates and close to town.