小型客房, 阳台 | 埃及棉床单、高档床上用品、加厚床垫、迷你吧
查看供应情况

关于蒙塔拉吴哥旅居酒店的点评

4 out of 5
蒙塔拉吴哥旅居酒店
No. 208, Taphoul Road, Taphoul Village, Siem Reap, Siem Reap

点评

9.0

非常棒

10 分 - 超赞。61 条好评，共有 97 条点评" "
8 分 - 还可以。28 条好评，共有 97 条点评" "
6 分 - 一般。2 条好评，共有 97 条点评" "
4 分 - 很差。6 条好评，共有 97 条点评" "
2 分 - 糟糕。0 条好评，共有 97 条点评" "

8.8/10

清洁度

9.4/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

4.0/10

环保

点评

10/10 超赞

真实旅客

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
工作人員很有耐心，服務很好，早餐好吃
2020 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 6 月入住 5 晚

4/10 很差

Wai chun，Hk

不满意：员工和服务、住宿条件和设施、客房舒适度
這酒店位置較偏，之前不知道沒有電梯，有帶老人家去，安排到最高頂層，2樓，一樓已經沒有房，人住當晚己希望他將餘下兩晚退了，hotel com 幇我致電去酒店，怎樣說酒店，也不肯，最後女兒自行和酒店經理理論，只肯退一晚給我們，很失望，
2019 年 4 月入住 3 晚

10/10 超赞

Becky，HongKong

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A big room with balcony~nice place! Good air con! Water warm enough for bath Staff are nice and very helpful, keep the room clean and tidy everyday Hotel location, some stores nearby for buying water, easy to find local restaurants for food. Walk around 8 mins to pub street, convenient!
2019 年 4 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 3 晚

6/10 一般

真实旅客

满意：客房舒适度，住宿条件和设施
2018 年 10 月入住 4 晚

6/10 一般

真实旅客

满意：客房舒适度
早餐經驗差
抵達當天向櫃台員工要求明日要早餐外帶，但清晨五點，員工找不到早餐盒，打電話給廚師後說廚師忘記了，非常無言。員工也不知道該怎麼補償，直到晚上經理上班，我還要再向經理說明一次這個情況，經理才說可以換點晚餐。同時我再度要求隔日外帶早餐，經理滿口沒問題，結果，隔日早上，員工聽到我的房號傻眼，說他搞錯人了，準備給我的早餐盒已給別人，讓我等個5-10分鐘他重新準備。如果你需要外帶早餐趕一早的行程，這是一家非常不令人放心的酒店，我不懂這麼小一件事為什麼能出錯。如果是在酒店內用早餐，可以在menu上選擇想要的類型，我選擇的優格+玉米片，玉米片已受潮軟化，而且優格分量小到像是給嬰兒吃的。
Bunpheng 于 2018年05月25日 的回复
Dear Valued Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we are look forward to another chance to serve you again. Best Regards, Bunpheng Phun Operations Manager

8/10 还可以

Hung-Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bunpheng 于 2018年05月25日 的回复
Dear Hung-Ming, I would like to thank you for your very kind review of the Monthara Angkor Residence; it shall be a pleasure to share your review with my colleagues. I do hope we shall be able to welcome you at the Monthara Angkor Residence again. Best regards, Bunpheng Phun General Manager

10/10 超赞

Sheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店挺好的，服务也很热情，因我个人事宜提前两天退了房，后来还是住到了酒吧街附近，因为这里实在是有点儿难找，且出行不便。但员工服务什么的真的很棒！
2017 年 9 月入住 2 晚
Phun Bunpheng 于 2018年02月28日 的回复
Dear Sheng, Thank you so much for having reviewed the Monthara Angkor Residence. I think our staffs are our biggest asset and I will certainly share your comments with them. Best regards, Phun Bunpheng Operations Manager

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
2018 年 1 月入住 5 晚
Phun Bunpheng 于 2018年02月3日 的回复
Dear Valued Guest, I would like to thank you for your very kind review of the Monthara Angkor Residence; it shall be a pleasure to share your review with my colleagues. I do hope we shall be able to welcome you at the Monthara Angkor Residence again. Best regards, Bunpheng Phun General Manager

4/10 很差

Frankie，Hong Kong

满意：客房舒适度，清洁度
不满意：员工和服务
私人食品被酒店職員偷吃 My Snack was stole by the hotel staff!
事緣一天外出遊覽吳哥窟，將一包已封口的零食放在桌面，但晚上回來後發現零食明顯少了一半，封口亦被打開。而整天亦只有房間被執拾過，我對酒店的安全絕對不信任，亦住得不放心。 The day I was visited Angkor Wat outside, I putted my snack which I ate a half and I putted it on the desk. But when I backed to the hotel at night, the snack was opened and was eaten a half again. The room was tidy up by the staff only at the whole day. I think the hotel is not safe. I'm not relieved when I stay at there. It is not recommended to choose this hotel.
2017 年 12 月入住 4 晚
Phun Bunpheng 于 2018年01月10日 的回复
Dear Frankie, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we are look forward to another chance to serve you again. Best Regards, Bunpheng Phun Operations Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 4 晚
Dear Valued Guest I would like to thank you for your very kind review of the Monthara Angkor Residence; it shall be a pleasure to share your review with my colleagues. I do hope we shall be able to welcome you at the Monthara Angkor Residence again. Best regards, Bunpheng Phun General Manager

10/10 超赞

Suet yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得入住！
很滿意整個住宿經驗！ 房間很大 床很大！ 雖然入住第一天房間有少許狀況，但職員很快作出改善，而且職員態度非常好 ，super nice and helpful! 每天都有房間抗掃，打掃得非常整潔，而且冷氣熱水都非常給力！早餐有很多選擇，每天吃一款也吃不完 ！讚！無論早出或晚歸 前台職員都會打招呼歡送我們或歡迎我們～感覺像家一樣～而且房價非常低 是性價比極高的酒店！去nigh market pub street用走的就可以 很方便！附近也有很多餐廳cafe ，massage及租單車！ 唯一不足之處是wifi有時不太給力（可能太多人使用），如果wifi connection可改善的話就完美了
2017 年 9 月入住 5 晚
Dear Suet yu, I would like to thank you for your very positive review of the Monthara Angkor Residence. It is great to read that you had a pleasant stay with us and I do hope to see you at the Monthara again should your travels take you back to Siem Reap. Best regards, Bunpheng Phun General Manager

10/10 超赞

Cynthia，Guangzhou, China

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and stylish hotel with very nice staff
The staffs are really helpful and friendly! The hotel is new and clean. It is not big but stylish! Love here!
2017 年 7 月入住 4 晚
Bunpheng 于 2017年08月1日 的回复
Dear Cynthia Thank you very much for having shared your excellent review during your stayed in Monthara Angkor Residence. This is our excellent gift from you and we are very much appreciated to received from you. We are sure that you had an amazing trip in Siem Reap Kingdom of Wonder. Our team is looking forward to seeing your future return. Sincerely yours, The Monthara Angkor Residence Teams,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
鬧中取靜，房間大又乾淨，服務好
住了五晚，早上出門，晚上回來飯店人員都會問好，房間舒服採光好，是間環保飯店，單點式早餐不浪費食物，很好吃，很適合自遊行的背包客，游泳池很棒，總之是間CP 質很高的飯店
2017 年 7 月入住 4 晚
Dear Valued Customer, Greeting from Monthara Angkor Residence! On behalf our of team, I am very much appreciated to read your entire superb comment and I am sure you had an amazing experience in Monthara Angkor Residence who was providing the best services for you since your arrival time till your departure. We all would love to see you again in the near future. Best Regards, The Angkor Monthara Angkor Teams.

4/10 很差

WILLIAM，la uruca

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The photos in the Expedia webpage are completely different from the actual hotel. Beware don’t boo this hotel. Is very old and ugly
2024 年 5 月入住 1 晚

4/10 很差

Oscar

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Nothing to remark.
2024 年 4 月入住 3 晚

4/10 很差

Jennifer，Seattle

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Likely once a very nice place, it was clearly very run down. The pool was very dirty, grounds needed upkeep and while our room was very large, it was run down. Turn on the shower, water starts dripping from the ceiling as well and it took an hour for it to alll drain. Breakfast was very poor quality, close to ineatable. Staff were nice, but didn’t seem to understand their job. We arrived late though our room was not prepped and was very hot. It took AC a few hours to cool it and with an 11pm arrival, it was hard to sleep, then roosters from next to the property started crowing at 4am. It did feel safe and in a walkable area, but no longer a 4 star place.
2024 年 3 月入住 3 晚

10/10 超赞

Anders

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Very good service. Friendly staff. Lovley hotel
2020 年 2 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 3 晚

8/10 还可以

Louis，서울

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
직원들이 정말 친절하고 항상 웃는 얼굴로 맞이하여 좋았습니다 단지 아쉬운건 골목 안쪽에 위치하여 밤에 진입시 많이 어둡습니다 풀장도 1층 로비에 위치하여 실질적으로 이용이 불가능하고 루프탑바 등은 없어서 외부에서 놀게됩니다 에어컨은 듀얼 타입이라 빵빵합니다 조식은 뷔페식이 아닌 메뉴 주문형인데 나름 훌륭합니다
2020 年 1 月入住 3 晚

10/10 超赞

MrsCherieT，Ellington, CT

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is located in a very residential part of town. I will admit it was not what we expected and was certainly off the beaten path. The staff was extremely accommodating in every regard. The hotel is a five star for where and what it is. If you are looking for a luxury, this is not your hotel. No elevator and our rooms were on the fourth floor. I had a huge balcony overlooking the neighborhood. We took a took a taxi or tuk tuk wherever we wanted to go and felt more than safe traveling that way, but I probably would not advise walking alone at night to visitors. The hotel is very near the night market and restaurant such as the Hard Rock Cafe, which was an excellent place to go for food and drinks And plenty of local shopping!! Also the last night there, I lost my iPhone. Even using find my lost phone did not really help because streets are marked differently. I was in an absolute panic when the tuk-tuk driver came back running in, out of breath looking for me to return my phone!! He was apologizing that he didn’t find it sooner! He was also the airport driver for the hotel, so you can definitely count on hotel staff! We were served a delicious western breakfast, made to order with fresh local fruit, which included in our stay. We loved visiting Cambodia and would recommend this hotel if you want to stay closer to the locals in the action of Pub Street & the Night Market.
2020 年 1 月入住 1 晚

8/10 还可以

Lars

满意：员工和服务、住宿条件和设施、客房舒适度
Hotell med hyggelig betjening og super service
Veldig hyggelig betjening og super service. Litt dårlig renhold. Greie store rom.
2019 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚

10/10 超赞

Claudia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

10/10 超赞

Harry，Singapore

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Monthara Angkor Residence has excellent customer services. All of the staff is wonderful and we have a really good time in Cambodia.
2019 年 7 月入住 1 晚

10/10 超赞

joliana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is great, large room at good price. Daily room cleaning can be better with cleaner floor and glasses. Overall it’s good
2019 年 6 月入住 1 晚

10/10 超赞

真实旅客

2019 年 6 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：员工和服务，清洁度
The hotel was located in a quiet street and just a 10 minutes walk to Pub Street and several tourist attractions. The hotel is fairly new and the room was large. However, the room did look abit run down. The tv was down for several days and the staff didnt even make an attempt to take alook at it nor call up the cable company. Otherwise, staff were friendly but they mostly had very limited knowledge about the various do's & don'ts in Siem Reap. Best to rely on your own research and phone for directions.
2019 年 5 月入住 6 晚

10/10 超赞

Benjamin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tolles Hotel mit Pool zum Abkühlen!
Tolles Hotel mit Pool zum Abkühlen! Das Pool war sehr gut - klein aber fein! Der Ort war auch gut - schnell in der Stadtmitte zu Fuß. Frühstück war hervorragend, sowie sehr nette Service.
2019 年 5 月入住 2 晚

10/10 超赞

Rachel

满意：员工和服务、住宿条件和设施、客房舒适度
Hidden Gem
The hotel was really spacious and very comfortable. The weather was ridiculously hot so the air conditioning was working well. The floor needs to be swept and then given a good scrub because it was really dirty. Big bath was really refreshing and relaxing. Staff always very helpful and friendly. Breakfast menu was OK. Very close to the restaurant and Pub Street.
2019 年 5 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing be breakfast menu and staff. No elevator so be ready to use the stairs. Great location. They close and lock the main front door at night so you have to knock and get them to open it. Front is staffed 24hrs a day.
2019 年 5 月入住 3 晚

10/10 超赞

Carlos

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tucked away in an alley in the city center, this is a little gem. From the greeting beverage to the espresso bar and gourmet freshly made breakfasts, this is a cool place to venture from. The rooms are modern, clean and the air conditioning actually really works amazingly well. The staff is eager to please and accommodate all requests for tour and other bookings you may want during your stay. Limited English language spoken by staff? No problem at all. I recommend this hotel when in Siem Reap.
2019 年 3 月入住 4 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
部屋の清掃が悪く・シャンプー等の消耗品の充足がとても悪かった。
2019 年 4 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super pleasant & Convenient Place to Stay
The staff gave us a warm welcome and helped arrange pick-up from the airport. Everyone is nice at the hotel. When we went out one day, the dudu car driver did not know the hotel address, we called the hotel and the receptionist explained to the driver the routes. The breakfast is wonderful with both western and local choices. They can help contact local SPA store to come to the hotel to do massage for us. It was very comfortable to do the massage at the hotel. It was tiring after a full-day walking. You may not want to go outside to do SPA. You will pay for the massage at check-out. I forgot my watch at the last day, the staff at the hotel found the watch and gave it back to me. Superb services.
2019 年 4 月入住 4 晚

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were big and tastefully decorated, with a lot of light, sofa, seating area and fridge. Pickup-drop-off airport is very convenient and the location is within 5 min walking from any interesting place apart from Angkor. Breakfast is not buffet, but has enough options to satisfy. Highly recommend this luxury hotel to everyone who's travel to siem reap.
2019 年 4 月入住 1 晚

10/10 超赞

Ewa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastiskt läge och fina rum
Jättefint hotell med fint rum och bra service. Läget är superbra, med gångavstånd till restauranger, nattmarknad, bar street, fina span etc. Vi var två vänner som reste tillsammans och fick ett stort rum med två separata queen size sängar. Fin frukost varje dag. Välfungerande wifi. Gratis transfer till flygplatsen i tuktuk. Rekommenderar verkligen detta hotell, obegripligt att man kan få så bra kvalitet till så lite pengar.
2019 年 3 月入住 4 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
スタッフの対応がとてもよかったが、シャワーの流れが少し悪く、水が溜まる状態だった。
2019 年 3 月入住 4 晚

8/10 还可以

Dalbir

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚

10/10 超赞

SUJEONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
다시가도 또가볼만한 곳
조식 깔끔(빵 베이컨 달걀 일반호텔조식수준) 숙소 깔끔 서비스 짱(싱글침대없어서 서비스로 엑베넣어줌)
2019 年 3 月入住 2 晚

10/10 超赞

真实旅客

2019 年 2 月入住 3 晚

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 4 晚

8/10 还可以

kay thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel in quiet location
Wonderful room and helpful staff. A quiet area, but still pretty central. This hotel is absolutely recommendable.
2019 年 1 月入住 5 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
初日に水の問題があり他のホテルの部屋を手配してもらえて対応等はとても良かった。 が、やはり少しシャワーに難ありでした！ スタッフ対応はとてもよく、欲を言えば人によってですが。もう少し英語が分かってもらえたらもっと良かったです。
2019 年 1 月入住 4 晚

8/10 还可以

SU

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tasty breakfast, friendly staff, big bright room, good location, but tv and fridge did not work.
2019 年 1 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice rooms, nice view and nice staff
I had very pleasant stay at Monthara Angkor Residence. Not only was the room very nice, the staff was also very helpful. The only thing I didn't work out was the TV, but I never asked for help either :)
2018 年 12 月入住 4 晚

10/10 超赞

Nyle，New York

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff couldn't have been nicer. Don't let the alley fool you it opens up into a little oasis in the city. They set up our tuk-tuk for our two day Angkor Wat and Thom excursions, they have contracted tuk-tuks for the hotel so typically you only have to deal with a few people. Lovely staff just made being away from home so much easier didn't want to leave.
2018 年 12 月入住 3 晚

8/10 还可以

Yow，Malaysia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location although hidden in a small alley, spacious room, good breakfast served
2018 年 12 月入住 4 晚