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关于维斯塔司埃拉欢朋酒店的点评

2.5 out of 5
维斯塔司埃拉欢朋酒店
4100 Snyder Blvd, Sierra Vista, AZ

点评

8.6

超赞

10 分 - 超赞。239 条好评，共有 432 条点评" "
8 分 - 还可以。114 条好评，共有 432 条点评" "
6 分 - 一般。44 条好评，共有 432 条点评" "
4 分 - 很差。17 条好评，共有 432 条点评" "
2 分 - 糟糕。18 条好评，共有 432 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Heather

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Kristen

与家人出行
满意：服务设施，员工和服务
Generally a decent hotel. Rooms need updated. Bathroom looked dirty. Carpet looked very dirty in areas. Elevator sounded like it could potentially break and the floor in it was as if it had never been cleaned before. The lobby is very nice along with the staff that we encountered. The complimentary breakfast was great, clean and very friendly staff offering extras that weren’t out.
2024 年 4 月入住 1 晚

10/10 超赞

alan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

6/10 一般

Johnna

与家人及幼儿出行, 与家人出行
满意：员工和服务
We were traveling with all of our kids aged 2-12, and when I looked at the room we thought a single room would be sufficient. It wasn't. These rooms were smaller than the other rooms we stayed in on our travels. Also, the floor we stayed on had a smell to the carpet and our floors weren't vacuumed when it was cleaned (we know because the youngest dropped crumbs while eating the night before). The staff was great and always friendly and helpful. But the facilities were lack luster compared to the other hotels we stayed in before.
2024 年 3 月入住 3 晚

10/10 超赞

Carol

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A 9/10. Especially enjoyed the breakfast buffet - it was exactly what we needed to set us out visiting and exploring. Thank you for the comfort and ease during our stay! The little frige, hair dryer, plenty of bath towels, bodywash, full bottle of shampoo and conditioner – and thank you for the toothpaste that I had forgotten! Didnt have time to try the indoor pool but others were in there having some exercise. The weight room was enticing but we came back each night already tired, but will give it a go next round. Will stay here again when we come back to Sierra Vista Arizona
2024 年 2 月入住 2 晚

10/10 超赞

Linda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was very nice and clean, staff were friendly. Food area was very clean and food was good.
2024 年 2 月入住 2 晚

10/10 超赞

ELIZABETH V

与配偶出行
Clean property with courteous staff.
2024 年 2 月入住 1 晚

10/10 超赞

Linda J

与家人出行
Bathroom was not particularly clean😬
2024 年 1 月入住 1 晚

8/10 还可以

Denise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚

6/10 一般

Michael

2024 年 1 月入住 5 晚

10/10 超赞

Carrie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Maria

2024 年 1 月入住 1 晚

6/10 一般

Susana，El Paso

满意：员工和服务，清洁度
The room thermostat was not working properly and the tub was clogged but otherwise clean room. There were not many clients on the day we were there, so I was surprised that they ran out of bacon quickly and the lady was not allowed to put out more bacon. Weird!
2024 年 1 月入住 1 晚

6/10 一般

Peter

满意：清洁度、员工和服务、住宿条件和设施
Hampton Inn Sierra Vista was a good but not great. The rooms and facilities were very clean and the staff was supportive and professional. I have to deduct points on the bed, shower and breakfast. The bed and pillows were very uncomfortable and my shower leaked into the room below preventing me from showering for the morning. And the breakfast was just short of average with their coffee being the worst. I’ll probably come back as they are located close to relatives.
2023 年 12 月入住 5 晚

10/10 超赞

Tiffany

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Fabulous! Never worry about anything when we’re staying at a Hampton. Always consistently clean and comfortable.
2023 年 12 月入住 1 晚

10/10 超赞

Linda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Terri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean. Staff friendly. I got there right when chocolate chip cookies were set out.
2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will stay again
It was nice , quiet place to stay on our way to California from Texas. Breakfast ??? they had bagels, omelets, you can make your own waffles other stuff like cereals, toast, orange juice and coffee. Free parking near stores and places to eat.
2023 年 12 月入住 1 晚

10/10 超赞

Carlos

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice, professional staff. Loved the continental breakfast.
2023 年 12 月入住 2 晚

10/10 超赞

Angie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice!
Very clean room. Very courtesy and felt welcome
2023 年 11 月入住 1 晚

10/10 超赞

Shelley

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was great. Check-in was easy. Breakfast was extensive and complete. The rooms were clean and decent size, and the beds were comfortable. The morning take-away "Happy Bag" was a nice touch (a complementary sack snack with a bottle of water, a Nutrigrain bar, and an apple). We would stay again.
2023 年 12 月入住 1 晚
Manager 于 2023年12月5日 的回复
Thank you for taking time to share your experience at the Hampton! We really appreciate that you took time to write a review and I am pleased that you enjoyed the visit - travel safely!

10/10 超赞

Peri Ferris

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月11日 的回复
Thank you for the “10” rating and for taking time to share your opinion on the Sierra Vista Hampton. I hope you really enjoyed your visit to the area and can come back soon!

10/10 超赞

KATHRYN

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Charging station at hotel. Staff very very helpful and friendly
2023 年 10 月入住 2 晚
Manager 于 2023年10月18日 的回复
Thank you for staying with us at the Sierra Vista Hampton and I know my team will be happy to hear that it was enjoyable. We appreciate that you took time to share your experience with us and I do hope you can visit us again.

6/10 一般

Chris

2023 年 10 月入住 1 晚
Manager 于 2023年10月26日 的回复
Hello and thank you for the 3-star review. I hope that you enjoyed your visit and please let us know if there is anything we could have done to make your stay better. Travel safely and please come see us again!

8/10 还可以

Penny

满意：员工和服务
Really excellent staff and service. Agree with other reviews, hotel physical plant needs an update--not everything seemed very clean, but that might just be wear.
2023 年 9 月入住 2 晚
Manager 于 2023年09月18日 的回复
Hello from Sierra Vista! Thanks for staying with us out at the Hampton while you visited the area. I am pleased to hear that you liked the hotel and found the staff friendly. I really appreciate the feedback and hope that we see you again out here.

10/10 超赞

Anastacia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
AAA Stay
Nice hotel, clean, safe area, 20 minute drive to Tombstone. Family friendly, indoor pool which was nice as it stormed one of the nights we were there. Free breakfast which is good for families, our kids enjoyed the make your own waffle station. Staff was super friendly, really sweet.
2023 年 7 月入住 1 晚
Manager 于 2023年07月31日 的回复
Thank for staying at the Hampton and for offering us such kind words about our team and the property. I will pass along your comments to all of our dedicated team members and I know that they will ask me to send back a sincere “Thank you!” I do hope that we see you again soon in Sierra Vista!

8/10 还可以

Angela

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay! Bathroom wasn't all that great, but not too bad. Staff was excellent for when we needed anything and the breakfast was great!
2023 年 7 月入住 2 晚
Manager 于 2023年07月26日 的回复
Thank you very much for the 4-star review! I hope that you enjoyed every part of your Southwest visit and that we see you again soon in Sierra Vista!

4/10 很差

Marco

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The smallest Hampton inn we have ever stayed. Old hotel not so clean The receptionist was very nice. Breakfast till 0900 and at 0900 the lady shut it down. Pls see pictures
Toilet not clean, maybe use some chloride products available on the market
Same here calc stains p
2023 年 7 月入住 1 晚
Manager 于 2023年07月19日 的回复
Thank you for staying at the Sierra Vista Hampton and for writing a review! I do appreciate your feedback and will ensure that it is passed along to our property team. I hope that we see you again soon in Sierra Vista!

10/10 超赞

Giselle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 3 晚
Manager 于 2023年04月12日 的回复
Thank you for the “10” rating and for taking time to share your opinion on the Sierra Vista Hampton. I hope you really enjoyed your visit to the area and can come back soon!

10/10 超赞

Caroline

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 3 月入住 1 晚
Manager 于 2023年03月15日 的回复
Thank you! We really appreciate the 5-star review and I am sure it will be helpful to other travelers. Please come back and see us soon!

10/10 超赞

Nancy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The friendliest Hampton Inn staff ever! They went above and beyond to make our stay enjoyable!
2023 年 3 月入住 1 晚
Manager 于 2023年03月13日 的回复
Hello from Sierra Vista! Thanks for staying with us out at the Hampton while you visited the area. I am pleased to hear that you liked the hotel and found the staff friendly. I really appreciate the feedback and hope that we see you again out here.

10/10 超赞

Jorge

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great, check in was fast and simple, the cleanliness of the hotel was very good, rooms were clean and quiet and very good location.
2023 年 2 月入住 2 晚
Manager 于 2023年02月27日 的回复
Greetings from Sierra Vista! I truly appreciate that you took time to share your positive thoughts about your stay! We really value guest feedback and I know my team will be happy to know you enjoyed the place. I hope we see you again in Sierra Vista - Travel safely!

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Manager 于 2023年02月22日 的回复
Thank you for the “10” rating and for taking time to share your opinion on the Sierra Vista Hampton. I hope you really enjoyed your visit to the area and can come back soon!

10/10 超赞

Gina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had to wait for the office people to get done talking before we were checked in.
2023 年 1 月入住 1 晚
Manager 于 2023年02月6日 的回复
Thank you so much for taking time to share your experience and I do apologize that you encountered an issue. I will pass along your concerns to our property team and they will get to work on a resolution!

2/10 糟糕

Ernesto

Manager 于 2023年11月11日 的回复
Thank you for the feedback on your stay in Sierra Vista. Please feel free to call the property and tell us what we could have done better as we are always looking for feedback. Travel Safely!

10/10 超赞

larry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great
be back
2022 年 12 月入住 2 晚
Manager 于 2023年01月6日 的回复
Thank you for the “10” rating and for taking time to share your opinion on the Sierra Vista Hampton. I hope you really enjoyed your visit to the area and can come back soon!

10/10 超赞

Rana

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked that it had indoor pool and hot tub also hot breakfast
2022 年 12 月入住 1 晚
Manager 于 2023年01月6日 的回复
Thank you very much for the 5 Star review! We do appreciate it and hope that every part of your visit to Sierra Vista was memorable!

10/10 超赞

Ty

Manager 于 2023年11月11日 的回复
Thank you very much for the 5 Star review! We do appreciate it and hope that every part of your visit to Sierra Vista was memorable!

2/10 糟糕

真实旅客

与家人出行
不满意：客房舒适度
Front desk Andy was a nightmare!
Andy the front desk was absolutely rude over the phone and hung up 5 times on me. Worst customer service ever. Hilton should have Hampton hire better next time.
2022 年 11 月入住 1 晚
Manager 于 2022年12月1日 的回复
Hello from Sierra Vista and thank you for sharing your thoughts on your recent stay with us. I do apologize for the issues that you encountered and I will be passing along your concerns to our property team. I know they will be disappointed that you had any problems at the Hampton and they will be working on improving so that those issues are resolved. We do appreciate your feedback.

4/10 很差

Ronald

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bathroom needs serious upgrading; pool and spa out
2022 年 11 月入住 2 晚
Manager 于 2022年11月21日 的回复
Thank you so much for taking time to share your experience and I do apologize that you encountered an issue. I will pass along your concerns to our property team and they will get to work on a resolution!

4/10 很差

Ronald

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
Motorcycle ride with friends
I reserved 4 rooms through hotels.com but only used three. I attempted to cancel the 4th room 5 days before arriving and again upon arrival. There was no accommodation for cancellation at the front desk - we followed up with a lengthy email to John (the manager) and haven't heard a response yet. Very disappointing stay with no spa or pool to use. It won't happen again because we won't use Hampton again.
2022 年 11 月入住 2 晚
Manager 于 2022年11月17日 的回复
Hello from Sierra Vista and thank you for sharing your thoughts on your recent stay with us. I do apologize for the issues that you encountered and I will be passing along your concerns to our property team. I know they will be disappointed that you had any problems at the Hampton and they will be working on improving so that those issues are resolved. We do appreciate your feedback.

6/10 一般

Brian

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property matched what was advertised.
2022 年 11 月入住 1 晚
Manager 于 2022年11月14日 的回复
Thank you for staying with us in Sierra Vista and taking the time to share your experience. We greatly value your feedback and I will pass it along to our property team. I hope that we see you again soon - travel safely!

8/10 还可以

Monica

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Manager 于 2022年09月29日 的回复
Thank you for providing us and other travelers with feedback about your stay at the Sierra Vista Hampton. We appreciate the “8” rating and hope that you come back this way soon!

10/10 超赞

Claudia

与家人及幼儿出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really like the breakfast options and the friendly people who were helping during breakfast.
2022 年 9 月入住 2 晚
Manager 于 2022年09月16日 的回复
I greatly appreciate that you took time to share your experience at the Hampton. I will pass along your kind words to our property team and I know they will ask me to send back a “Thank you and please come see us again soon!” Travel safely!

8/10 还可以

Jerry

满意：清洁度、员工和服务、客房舒适度
Marvelous Customer Service
We needed a jacuzzi bad, so we finally found an indoor pool with spa in Sierra Vista at the Hampton Inn. Checkout time was noon and we got there shortly afterwards and Ashley at the front desk was gracious enough to put a rush order on our room. We were able to watch the NASCAR Pocono Race in the lobby while we waited. Once the room was ready we got our suits on and had a few hours of just us and a well jetted, warm spa and a refreshing pool. The room was just okay, had a few conveniences we enjoyed like a walk-in shower but the doors were old and falling apart. The bed was soft, springy, very uncomfortable and the top cover was grey and dingy. The chairs were uncomfortable but there were two ottomans to elevate our legs but the room was cramped.
2022 年 7 月入住 1 晚
Manager 于 2022年07月27日 的回复
Thank you for staying at the Hampton and for taking time to write a review for us! I know my team will be excited to hear that you had such a pleasant stay and will want me to pass along an invitation to return and see us soon - travel safely!

10/10 超赞

Abdiel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was great; service was good...indoor pool was orgianized
2022 年 7 月入住 1 晚
Manager 于 2022年07月15日 的回复
Thank you very much for the 5 Star review! We do appreciate it and hope that every part of your visit to Sierra Vista was memorable!

10/10 超赞

Danette

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was great and it was a few minutes away from Tombstone.
2022 年 7 月入住 2 晚
Manager 于 2022年07月15日 的回复
Thank you so much for the 5 Star review! I know out team will be pleased to know that you had an enjoyable stay!

10/10 超赞

Phillip

2022 年 7 月入住 1 晚
Manager 于 2022年07月7日 的回复
Thank you for the “10” rating and for taking time to share your opinion on the Sierra Vista Hampton. I hope you really enjoyed your visit to the area and can come back soon!

10/10 超赞

Danny

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Easy to find quiet and safe
2022 年 5 月入住 1 晚
Manager 于 2022年06月12日 的回复
Thank you! We really appreciate the 5-star review and I am sure it will be helpful to other travelers. Please come back and see us soon!