门廊

关于锡吉里亚酒店的点评

4 out of 5
锡吉里亚酒店
Hotel Road, Sigiriya

点评

8.6

超赞

10 分 - 超赞。232 条好评,共有 489 条点评" "
8 分 - 还可以。193 条好评,共有 489 条点评" "
6 分 - 一般。43 条好评,共有 489 条点评" "
4 分 - 很差。14 条好评,共有 489 条点评" "
2 分 - 糟糕。7 条好评,共有 489 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

XUSHENG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
除了地理位置优越外,没有太多值得称道的地方
除了地理位置优越外,没有太多值得称赞之处了。在狮子岩上看日落,天黑了马上可以到酒店。一早起来可以欣赏阳光慢慢铺满狮子岩的美景。就是冲着地理位置优越而来,其它也就只能将就了。 早餐用餐的过程就是边吃边赶苍蝇,赶快吃赶快喝,不然就是被苍蝇吃了喝了的感觉。
2018 年 9 月入住 1 晚
Suresh A 于 2018年10月15日 的回复
Dear Xusheng, It was truly a pleasure having you as our guest and thank you so much for taking the time to write a feed back of your experience. We are delighted to read that you have enjoyed the location .Your honest feedback is appreciated and will be certainly considered as areas of improvement. we hope to have the privilege of welcoming you back at Hotel Sigiriya on your next Visit. Thank you.

10/10 超赞

hanyun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Very nice experience
2018 年 9 月入住 1 晚
Suresh A 于 2018年09月25日 的回复
Dear Hanyun, Thank you very much fr patronizing Hotel Sigiriya make a such wonderful review of your experience.We are all delighted to hear that you enjoyed your stay with us.Thank you again so for your kind words and recognition. We look forward to welcoming you back to Hotel Sigiriya.

8/10 还可以

JINMEI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店设施齐全,地理环境极好,服务态度好。
2018 年 5 月入住 1 晚
Suresh A 于 2018年06月19日 的回复
Dear Jinmei, It was truly a pleasure having you as our guest and thank you so much for taking the time to write a review of your experience. It was pleasure to read that you enjoyed the stay with us. Thank you again for patronizing hotel Sigiriya.

10/10 超赞

Yingfang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
風景優美! 早餐好吃
2018 年 1 月入住 1 晚
Milinda 于 2018年01月31日 的回复
Dear Yingfang, Thank you for the lovely comment.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 1 晚
Milinda 于 2018年01月31日 的回复
Dear Guest, Thank you so much for taking the time to visit us and rating us for your experience. Thank You.

8/10 还可以

Jiana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 9 月入住 1 晚

10/10 超赞

JYH-HORNG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value hotel.
The service is good. We like it very much.
Dear Guest, Thank you for your comments with regard to your recent stay with us at Hotel Sigiriya. Regards, Suresh Athukorala

8/10 还可以

CHIHYUN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
一個離獅子岩很近的渡假村,早餐豐富,游泳池景觀不錯,可以看到獅子岩,房間還可以。

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
休闲 狮子岩
酒店距离狮子岩非常近,可以直接从游泳池眺望狮子岩;小木屋是斯里兰卡的酒店特色之一,在古树环绕的庭院中,非常舒适

8/10 还可以

真实旅客

满意:员工和服务,清洁度
还不错
优点:位置不错,离狮子岩很近;酒店在森林里,贴近大自然,很多猴子 缺点:与蚂蚁壁虎为伴

10/10 超赞

Amanda,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pay less than what you can enjoy
Nice view, no mosquito, clean and comfortable room. Very good breakfast.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
还不错
酒店整体还不错,环境好,服务也不错,离狮子岩也挺近,就是周围略偏。这边多小虫子,早上的水果都有小飞虫,不好吃

8/10 还可以

Yit Fung,Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location and good breakfast hotel.

8/10 还可以

Shanshan,Beijing

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel with a great view of the lion rock
Very nice hotel with a great view of the lion rock! Very pleasant and friendly staff! Probably the best hotel in the area!

10/10 超赞

mingliang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

WU,浙江

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不错的酒店
酒店游泳场直面狮子岩,地理有绝对优势,酒店风格乡村古典,很有韵味!

2/10 糟糕

Jiana,china

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad attitude, worst customer service!态度极为恶劣,这就是所谓?
差评没商量,就好像贵酒店对客服的态度一样,不考虑客人的感受,自作主张,very bad attitude! bad customer service, no respect! So, this is my feedback for this kind of four star hotel!
Laksitha Wegodapola 于 2015年04月4日 的回复
Dear Guest, Thank you for leaving us a review about your recent stay at with us. It is disappointing to know that you did not have a pleasant stay with us and that you felt our associates were not up to your expectation. Many of our valued guests enjoy our warm hospitality but I’m sorry that you were unable to experience the same. Please accept my sincere apologies on behalf of all associates. All teams have been informed and advised to be more hospitable and courteous in their dealings with guests in future. I hope the negative experiences you encountered will not hold you back from visiting us. We look forward to welcoming you again for a better and richer experience.. Yours sincerely, Laksitha Wegodapola General Manager

8/10 还可以

马先生,沈阳

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置极佳,早餐丰盛
酒店泳池可以远眺狮子岩。房间非常大。面向庭院的一侧经常有猴子出入。服务态度非常好。早餐非常丰盛。值得推荐。

10/10 超赞

PENG,北京

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
总体感觉不错
酒店内住宿环境很好,服务也很好,而且可以直观狮子岩风光,自助餐也不错,但房间有些设施及洗浴设备可以再提高一下

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不错

8/10 还可以

Thimira

与配偶出行
满意:员工和服务,清洁度
Nice location and a clean place to stay. But if you are planning on walking to the ancient city of Sigiriya it’s a 30 min walk from the hotel. Not a 1 min walk as advertised. The service was good but the food was at best average, specially dinner “À la carte”. Breakfast buffet had a lot of variety which was good but the food was average. Good for a short stay.
2024 年 5 月入住 1 晚

6/10 一般

THUSHARA PRIYAWANSHA

2024 年 4 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2024年04月27日 的回复
Dear Guest, Many thanks for your detailed review regarding the recent stay at Hotel Sigiriya. There is no doubt that your review will help other travelers too to find the right place to stay whenever they are in Sigiriya. Please visit us again! Regards

6/10 一般

Bijal

与家人及幼儿出行
满意:员工和服务,清洁度
We were a family of 5 and stayed 2 nights at this hotel; Pros: Lovely spa, we all had a really relaxing Balinese massage with Maha (she is from Bali and her contract with this hotel ends in December). Be sure to ask for Maha if you have a massage here. Lovely grounds Close to the lions Rock Excellent view of the Lions Rock from the pool Lovely pool and attentive pool guy Helpful staff (apart from the staff at the buffet breakfast) Cons; Tired rooms We are vegan and vegetarian and this is the most disappointing buffet breakfast we have ever had in Asia. The taste of food was average, labelling of food was incorrect, no fresh juice provided in a country that produces ample fresh fruits. No non dairy alternative milk offered for tea or coffee. Tables not set up for dining half of the time. Staff in the restaurant did not care for our requests. I have stayed in hotels where chefs have gone out of their way to cater for vegan and vegetarian diets. If you are vegan or vegetarian don’t bother eating here. One of our rooms had a leak in the bathroom which they were aware of 4 days prior to our arrival however they did not inform us about this. We had to stay in this room on our first night as they were fully booked. We were transferred to another room on the following day and it was a nice room. I would have appreciated being informed of the bathroom issue in advance giving me a choice to book elsewhere. Instead I had to put up with a leaking bathroom once checked in.
2024 年 3 月入住 2 晚
Guest Experience Team Hotel Sigiriya 于 2024年04月27日 的回复
Dear Guest, Many thanks for your detailed review regarding the recent stay at Hotel Sigiriya. There is no doubt that your review will help other travelers too to find the right place to stay whenever they are in Sigiriya. Please visit us again! Regards

10/10 超赞

Stephanie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We only stayed for 1 night but would definitely recommend the Hotel Sigiriya and would stay here again should the opportunity present itself. Nice, clean and spacious rooms. The staff, especially at the restaurant (we had a bbq dinner buffet and breakfast buffet the next morning) were amazing. So friendly, courteous and helpful. The pool and pool views of the rock were great too!
2024 年 3 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2024年04月27日 的回复
Dear Guest, Many thanks for your detailed review regarding the recent stay at Hotel Sigiriya. There is no doubt that your review will help other travelers too to find the right place to stay whenever they are in Sigiriya. Please visit us again! Regards

10/10 超赞

Ellis

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2023年12月25日 的回复
Dear guest, Greetings from Hotel Sigiriya! Thank you for staying with us and sharing your review of your stay here on Trip Advisor. We hope you had a pleasant stay at Hotel Sigiriya. Please visit us again!

10/10 超赞

Masaru

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2024年01月5日 的回复
Dear guest, Greetings from Hotel Sigiriya! Thank you for staying with us and sharing your review of your stay here on Trip Advisor. We hope you had a pleasant stay at Hotel Sigiriya. Please visit us again!

10/10 超赞

Chelsea

2023 年 11 月入住 3 晚
Guest Experience Team Hotel Sigiriya 于 2024年01月5日 的回复
Dear guest, Greetings from Hotel Sigiriya! Thank you for staying with us and sharing your review of your stay here on Trip Advisor. We hope you had a pleasant stay at Hotel Sigiriya. Please visit us again!

8/10 还可以

CHIHIRO

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked this hotel for one night with breakfast included. The hotel overlooks Sigiriya Rock and is in a very nice location. Breakfast started at 7am and after eating we left for Sigiriya Rock at 8am. As it was a weekday, we were able to get to the top while it was still relatively empty. By the time we got off the summit, there were quite a few more people, so we were glad we left early. If you can afford it, you might be able to climb before breakfast. After the climb, I returned to the hotel, showered and had a foot massage at the spa. It was relaxing and helped to relieve the fatigue. Check-out was at 12.00pm, which was good as there was plenty of time to spare. We had dinner a la carte. The buffet was quite late, starting at 7.30am, so it was good that we had gone a la carte. However, you need to be prepared to wait as they were busy preparing the buffet and having a meeting. The food tasted reasonable and is reasonably priced for a hotel. The staff were all friendly and welcoming.
2023 年 11 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2023年11月28日 的回复
Dear Chihiro, Thank you very much for staying with us & sharing your experience with us.

10/10 超赞

Sunil k.

2023 年 10 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2023年10月18日 的回复
Thank you very much for staying with us & highlighting the property with sharing your experience.

8/10 还可以

kurt

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place
2023 年 10 月入住 1 晚
Guest Experience Team Hotel Sigiriya 于 2023年10月11日 的回复
Dear Kurt,Thank you very much for staying with us. And thank you for highlighting the property. Please visit us again.

4/10 很差

Isao

不满意:清洁度、员工和服务、客房舒适度
2023 年 8 月入住 1 晚
Guest Experience Team 于 2023年10月3日 的回复
Thank you

8/10 还可以

Kataraina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a beautiful hotel with an amazing view of Sigiriya Rock from the pool. The bar and pool service was excellent, however we do note the restaurant left a little bit to be desired. We wish we had of explored some of the local eateries during our stay.
Guest Experience Team 于 2023年08月15日 的回复
Dear Kataraina,Many thanks for choosing to stay at Hotel Sigiriya. We really value your review because it is giving us a chance to see the hotel through our valuable guest's eyes. We have noted the areas which need more attention. Thank you so much for sharing your experience and we wish to see you again on your next vacation to SL.Regards,

4/10 很差

Tom

满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Hôtel ok with bad service et non professional staf
Overall the hotel is good. good breakfast. however the level of service is terrible. bad advice. no taxi reservation honored and they gave us false information (sigiriya opening time). very negative balance sheet
2023 年 8 月入住 1 晚
Guest Experience Team 于 2023年08月15日 的回复
Dear Tom,Thank you so much for being at Hotel Sigiriya. We are really sorry for the inconvenience occurred to you with the wrong information our team has given. We have taken that in a serious manner and have taken needful actions and trainings wish that you will come for another stay to Hotel Sigiriya on your next vacation to SL.Regards

8/10 还可以

Amika,brampton

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel and nice staff. We didn’t receive any toiletries for our washroom which was a bit annoying and the lady at the front desk told us she couldn’t break a large bill when we first arrived. Otherwise, hotel is nice, breakfast has a lot of options and variety and is tasty. Would recommend if you’re looking for a sanctuary/relaxation vibe.
2023 年 7 月入住 1 晚
Guest Experience Team 于 2023年08月15日 的回复
Dear Amika,Greetings from Hotel Sigiriya!Many thanks for sharing your feedback with regards to the stay with us. We have gone through your review and pleased to inform that all the needful actions have been taken for the highlighted areas.Thank you so much for bringing them to our notice and we apologies for the inconvenience happened.We hope that you will visit us again Regards

10/10 超赞

Kathirgamar

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great location and facility. Very friendly and helpful staff, especially the bellhop Unambuwa, went over and above for us. Wonderful stay
2023 年 7 月入住 1 晚
Guest Experience Team 于 2023年07月22日 的回复
Dear Kathirgamar,Thank you so much for being at Hotel Sigiriya. We really appreciate your review and will definitely share your praised words with Unambuwa.Please visit us again.Regards,Guest Experience TeamHotel Sigiriya

10/10 超赞

Juan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El lugar esta muy bien ubicado y cerca de Lion rock.
2023 年 4 月入住 2 晚
Guest Experience Team 于 2023年04月6日 的回复
Estimado Juan,Muchas gracias por su revisión y por su excelente calificación con respecto a su reciente estadía en el Hotel Sigiriya.Por favor, visítenos de nuevo.Saludos,

6/10 一般

kerstin

与配偶出行
满意:服务设施
The best feature is the view of Sigiriya Rock from the pool. The rooms are a decent size and have good shower pressure. There is also a hairdryer and mirror outside of the bathroom area, handy, as one can finish getting ready while the other showers. On the downside, not all plug sockets worked and the window didn’t close properly. Also, we were told that the evening meal was buffet only. At 4500 lkr, it's quite expensive. We later found out there was an al a carte menu. If it hadn't been for the heavy rain though, we would have walked to one of the nearby restaurants. Not a bad place overalll for one night
2023 年 4 月入住 1 晚
Guest Experience Team 于 2023年04月6日 的回复
Dear Kerstin,Many thanks for your review. Kindly note that it is compulsory work role of our In charge of Housekeeping and the supervisors to check and make sure all the rooms are up to the standard of Hotel Sigiriya. We have released your room with the status of Housekeeping. We have taken actions to rectify the issues. And we apologies for the inconvenience caused occurred.Buffet price- The rates we have quoted for buffet is the best possible rate and we are sure that you will get the similar price in other neighboring hotels in the area.Thank you again for your review and we hope that you will visit us again on your future visits to SL.Regards,

10/10 超赞

Ollie

满意:员工和服务、住宿条件和设施、客房舒适度
Worth a stay!
A lovely setting close to Lions Rock, great view of the rock from the pool. You can walk to the rock but takes approx 30mins. The room itself was lovely, and staff were excellent. The food was delicious! Only downside was that we thought the pool wasn’t the cleanest, especially the children’s pool - a lot of debris from surrounding trees, and you could tell that the pool hadn’t been cleaned properly in a while (slippery floor from suncream etc.)
2023 年 3 月入住 2 晚
Guest Experience Team 于 2023年04月1日 的回复
Dear Ollie,Thank you so much for being with us and for 10/10 rating on our service and facilities.We will do needful actions regarding the areas you have mentioned for further improvements.Thank you again for your excellent rating review and we look forward to hosting you back at the Hotel Sigiriya.Regards,

8/10 还可以

Louise

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 2 晚
Guest Experience Team 于 2023年04月2日 的回复
Dear Louise,Many thanks for your rating with regard to the recent stay at Hotel Sigiriya.Please visit us again.Regards,

10/10 超赞

KAZUNOBU

满意:清洁度、员工和服务、服务设施、住宿条件和设施
プールからロックが一望できます。リゾート感覚で延泊も良さそう。フロントでトゥクトゥクを前の日に予約してもらいホテルを5:30スタートでロックの頂上で朝焼けを見ました。歩いても行けますが確実に朝焼け見るにはアレンジしておいたほうが安全かと。
2023 年 3 月入住 1 晚
Guest Experience Team 于 2023年03月20日 的回复
親愛なる Kazunobu、この度はホテルシーギリヤにご宿泊頂き誠にありがとうございます。ご滞在をお楽しみいただけたご様子で、大変嬉しく存じます。フィードバックをお寄せいただきありがとうございます。ホテル シギリヤで再びお迎えできることを楽しみにしています。ありがとう、

10/10 超赞

Nouria Ben Ayed Ep

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a beautiful stay in the Hotel! The receptionist was very kind and provided us with the room early! Nice restaurant with kind waiter, especially Mr Hashan! We will definitely come back!
2023 年 3 月入住 1 晚
Guest Experience Team 于 2023年03月16日 的回复
Dear Nouria,Thank you for your excellent review followed by your recent stay at Hotel Sigiriya. It helps us a lot do better.Please visit us again.Regards,

10/10 超赞

Martin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful
Lovely hotel in a great location
2023 年 2 月入住 2 晚
Guest Experience Team 于 2023年03月16日 的回复
Dear Martin,Thank you so much for your lovely review. We would love to welcome you back in our beautiful hotel.Regards,

10/10 超赞

Renate

2023 年 2 月入住 1 晚
Guest Experience Team 于 2023年03月16日 的回复
Dear Guest,Thank you for your excellent rating on our service and facilities.We look forward to your future visits.Regards,

10/10 超赞

Rachel,New York

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location in front of Lion Rock was unique. The hotel was very close to many activities in the area. The grounds were kept very clean and the staff was friendly and welcoming.
2023 年 1 月入住 2 晚
Guest Experience Team 于 2023年03月17日 的回复
Dear Rachel,Many thanks for reviewing here on Expedia regarding your stay experience at Hotel Sigiriya.We would love to see you again soon.Thank you

10/10 超赞

Krishmar

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 1 晚
Guest Experience Team 于 2023年03月16日 的回复
Dear Krishmar,Many thanks for giving us 10 out of 10 rating.We look forward to your future visits.Regards,

10/10 超赞

François

与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed there for a night and everything was just perfect! The place, the hotel and the staff were great! Hashan, from the restaurant, was especially kind to us and contributed to providing an excellent experience! We loved it and wished we could have stayed longer! Would definitely recommend!
2023 年 1 月入住 1 晚
Guest Experience Team 于 2023年03月16日 的回复
Dear Francois,Many thanks for being with us and for your lovely review. Yes, we are so proud of our team because they always go beyond to make sure our guests stays memorable ones.Thank you again for sharing your true stay experience review at Hotel Sigiriya and we look forward to welcoming you again in the near future.Regards,

10/10 超赞

Philippe

10/10 超赞

Robin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff always said hello with a smile
2022 年 4 月入住 2 晚
Milinda 于 2022年05月29日 的回复
Dear Robin, Thank you very much for the feedback on your stay with us. We are trilled to read that you have enjoyed your stay with us. We look forward to welcoming you back with us.