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关于柴瑞阁楼度假屋的点评

2.5 out of 5
柴瑞阁楼度假屋
159 Jalan Loyang Besar, Singapore

点评

5.6
10 分 - 超赞。9 条好评，共有 109 条点评" "
8 分 - 还可以。26 条好评，共有 109 条点评" "
6 分 - 一般。31 条好评，共有 109 条点评" "
4 分 - 很差。18 条好评，共有 109 条点评" "
2 分 - 糟糕。25 条好评，共有 109 条点评" "

5.4/10

清洁度

5.8/10

员工和服务

4.6/10

服务设施

5.0/10

住宿条件和设施

点评

6/10 一般

WeiLing

不满意：清洁度
2018 年 11 月入住 4 晚

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
入住時，酒店職員給予一張check list 和有關入住的規則，說明晚上10:30後不能喧嘩嘈吵，但當晚過了10:30pm 仍有三四間渡假屋的住客在屋門前燒烤和放音響，大叫喧嘩，當時已立刻致電酒店職員處理，前後三次也未能控制其他住客在門外嘈吵玩樂，直到半夜二凌晨2峙許仍有音響大聲播放和人隆嘈雜，十分擾攘，當晚完至未能〉睡直到早上四時許。酒店職員失職，沒有好好管理。我們－家早上立峙許離開酒店去機場，還遇到有警車入來調查案件，十分恐怖！
2018 年 10 月入住 1 晚

6/10 一般

Claire，台北

满意：员工和服务
安靜，且可烤肉
近海，環境清靜，可闔家烤肉聚會。附近有shopping mall，用餐購物都方便。離捷運站也近，交通方便。
2017 年 10 月入住 2 晚

2/10 糟糕

Eton，C

不满意：清洁度、住宿条件和设施、客房舒适度
其他房客至午夜不睡覺，還大聲吵鬧，全飯店都瀰漫烤肉味，令人不悅。
腳踏墊非常髒，沒有拖鞋，床單及棉被也不幹凈，馬桶管子破洞水亂噴，位在市中心以外，交通不便利，應該全棟整修。

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
一進門就看到蟑螂到處爬,冷氣也是壞的,馬桶裡面還有衛生紙,噁心又骯髒! 要求換房換了幾間都一樣,唯一可以接受大概是床還算舒適.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fair hotel, far but cheap. Staff not well trained, no daily makeup service

6/10 一般

真实旅客

与家人及幼儿出行
满意：员工和服务
不满意：清洁度
It’s a run down property, best thing is able to accommodate large amount of people and the bbq pit is right at the front of the chalet.
2020 年 1 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Your reason- Due to upgrading to digital line, no network at all. You should have an alternative for guest. What can you do in the night without TV programmes. Not even the mediacorp basic channel .
2020 年 1 月入住 2 晚

2/10 糟糕

Sharifah

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will not come again.
Wifi not working! Tv not working! Water heater not working! The staff so rude, can't even satisfy the customer needs! Only give a nonsense complimentary little stuff like tables n fridge! Doesn't even feel like a chalet! Worst ever experience! Even the staff name of Nithia said he is the incharged, been talking to him about my needs not helpful only say can't do anything about it, like seriously incharged? Worst.
2019 年 12 月入住 2 晚

8/10 还可以

Muhammad

2019 年 12 月入住 1 晚

10/10 超赞

Mohd Ridwan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 1 晚

10/10 超赞

真实旅客

2019 年 11 月入住 2 晚

6/10 一般

真实旅客

与家人出行, 团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Pls renovate and upgrade yr room and bbq pit too old toilet too old television not working toilet door so old even the lock faulty. Never provide big dustbin or rubbish plastic bag. Price too expensive like hotel but the place is very dissapointed.
2019 年 11 月入住 2 晚

6/10 一般

真实旅客

团体旅客
满意：员工和服务
Tv is not working the day we check in. Overall is ok
2019 年 11 月入住 1 晚

8/10 还可以

Norah

与家人及幼儿出行, 团体旅客
满意：员工和服务，清洁度
Great time but only the TV is not working during my stay there.
2019 年 11 月入住 1 晚

6/10 一般

Lina

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
Old run down place.....not within expectation....disappointed
2019 年 10 月入住 2 晚

4/10 很差

Kumara

满意：清洁度、员工和服务、客房舒适度
spoilt
To be honest the place its already a good spot where amenities are all nearby just a walking distance except furing the night time when the back gate are closed. For me to be paying that amount for just one night its not worth it. First of all towel with stains the telephone cant be used at all n the tv oh my god it is spoilt n the plug itself are broken. To think u guys gave us a list of anything that is spoilt or broken or eith any stains you have the right to deduct from the deposit money. You should have checked your room first before handing it to us. N lastly when i call the receptionist to inform them they told me they would send their guys over to check. Till midnight no one came to check. The unit is cherryloft blk J unit 02
2019 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚

6/10 一般

Era

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 团体旅客
满意：员工和服务，清洁度
This chalet need renovation to look more attractive.
2019 年 9 月入住 1 晚

6/10 一般

真实旅客

团体旅客
满意：员工和服务
Quiet place to stay in, room and amenties are not so good. Look broken down
2019 年 9 月入住 1 晚

2/10 糟糕

Xian Cong

不满意：住宿条件和设施，清洁度
2019 年 9 月入住 1 晚
Eby 于 2019年09月11日 的回复
Dear Xian, Greetings from CherryLoft, Thanks for your review, please contact our 24hs front desk for any assistance regarding your stay.

6/10 一般

真实旅客

满意：住宿条件和设施
不满意：员工和服务
2019 年 9 月入住 1 晚

2/10 糟糕

真实旅客

2019 年 9 月入住 1 晚

4/10 很差

Mommoie

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They indicated in their terms and conditions that guest have to lower down their volume after 10pm but they night shift staff is terrible at handling the guest noise level. They just dont bother despite several complaints being made.
2019 年 8 月入住 1 晚
Eby 于 2019年08月24日 的回复
Dear Mommoie, Greetings from CherryLoft! We took immediate action regarding your feedback. Thanks for your feedback.

2/10 糟糕

Lane

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Eby 于 2019年08月28日 的回复
Dear Lane, Greetings from CherryLoft! Thanks for your review, It helps us to improve in future.

2/10 糟糕

Sunny

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's a mostly useless property's I have seen in my life anyone booking this property in free should also avoid going it
2019 年 7 月入住 2 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
This property has lot of potential. It’s a heritage resort that has been well maintained but still could use some attention. The vibe is good. The pool is really amazing. The staff is friendly and inviting. The beds and linens we’ve very clean and smelled nice. The AC worked like a cham. So the critical elements are there. Issues are that the need attention to detail. The bathroom has a slight leak that needs attention. The kettles plugin did not match the outlet. There were toothbrush kits but no coffee or tea packets. There was soap in a dispenser but no shampoo. The curtain in the kitchenette was a little short for the windo (which I remedied by putting my suitcase there) If these guys get some of these basics handled they have a winner I would stay thee again - it’s quite, comfortable and convenient to the airport.
2019 年 7 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible ! Cockroaches, tv didn’t work , ceiling fan broke, wires everywhere, one room smelt of cigarettes, very expensive, pool had bandaids in it, whole place was dusty and filthy, refused to let us leave after paying through Expedia, Expedia offered no help and like 0.5% refund Terrible experience Don’t do it
2019 年 4 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a good stay the place was beautiful and comfortable
2019 年 5 月入住 1 晚

8/10 还可以

Michal

满意：客房舒适度
2019 年 4 月入住 1 晚

4/10 很差

Lyn

满意：员工和服务，清洁度
不满意：住宿条件和设施
The resort is too old and not well maintained.
2018 年 12 月入住 2 晚

2/10 糟糕

keok

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
The linens are old, tap is lose and the solar heater on the roof is leaking. Grass are tall and there are many mosquitoes.
2018 年 12 月入住 1 晚

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Having a family gatherung and BBQ once in a while in a place so-so is ok.
2018 年 12 月入住 1 晚

6/10 一般

Hairiah

不满意：清洁度、住宿条件和设施、客房舒适度
Interior
Need upgrading for interior
2018 年 11 月入住 2 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid this place
Disgusting room, filthy and bad smelling. Probably the worst one I've ever seen, our family decided to move to another hotel once seen the room. I cannot recommend this to anyone.
2018 年 10 月入住 1 晚

10/10 超赞

SEW

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the resort is suitable for gathering, BBQ, nature Good services clean
2018 年 11 月入住 1 晚

8/10 还可以

Nur

满意：客房舒适度
Not bad
The housekeeping very slow and not helpful most of the time.
2018 年 11 月入住 2 晚

8/10 还可以

真实旅客

满意：客房舒适度，员工和服务
2018 年 11 月入住 2 晚

6/10 一般

真实旅客

Unexpected fees
Upon check in, the staff had difficulty in finding my booking as I had booked the chalet by Hotels.com. Eventually they found the booking tagged under Expedia. As with all hotel bookings, a deposit is required by the hotel management. However, Cherryloft only accepts cash deposits. There is a one dollar charge for every $100 transacted via NETS. I had two bookings so I was charged $202 instead of $201 even though it was one transaction. Unfortunately, no credit cards transactions were available. When asked about the surcharge for NETS transactions, the check in staff shared that it is their company policy and can be found in their website. I’ve checked their website and it only states cash deposits will be refundable upon check out. There’s no ATM available at their chalet buildings too. The check in staff emphasized greatly of the house rules during checkin and their respective penalties. However, policing it was not carried out. So loud music was heard and chalet goers making a lot of noise well past midnight.
2018 年 11 月入住 2 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room door couldn’t be closed unless you exert force. Sofa was torn very badly and bbq pit outside wasn’t clean up properly eg. still have some kind of sauce on the pit sides.
2018 年 11 月入住 1 晚

8/10 还可以

Angustia

满意：客房舒适度，清洁度
Short vacation is okay
Comfortable and convenient for the whole family.
2018 年 11 月入住 1 晚

6/10 一般

真实旅客

不满意：住宿条件和设施
The place was overpriced. The booking didnt go thru and i wasnt even notified of it.
2018 年 10 月入住 1 晚

8/10 还可以

Sani，singapore

满意：员工和服务
Grass too long,alot of lizard. Love to come back. Hope that it can improve.
2018 年 10 月入住 2 晚

10/10 超赞

真实旅客

满意：客房舒适度
2018 年 9 月入住 2 晚

6/10 一般

真实旅客

2018 年 10 月入住 1 晚

8/10 还可以

Denise，Singapore

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We have fun and feel comfortable of staying. Will still plan again.
2018 年 10 月入住 1 晚

8/10 还可以

Vincent

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible
2018 年 10 月入住 1 晚
CHERRYLOFT RESORT 于 2018年10月15日 的回复
Apologies for the inconvenience caused

4/10 很差

Simon

不满意：清洁度、员工和服务、住宿条件和设施
Single benefit of a BBQ pit
Run down with poor management. Only highlight is its attached BBQ pit for family gatherings
2018 年 9 月入住 1 晚
Cherryloft Resort 于 2018年09月30日 的回复
Apologies for the inconvenience.