接待大厅

关于君乐皇府酒店的点评

5 out of 5

点评

8.8

超赞

10 分 - 超赞。553 条好评,共有 1003 条点评" "
8 分 - 还可以。303 条好评,共有 1003 条点评" "
6 分 - 一般。96 条好评,共有 1003 条点评" "
4 分 - 很差。31 条好评,共有 1003 条点评" "
2 分 - 糟糕。20 条好评,共有 1003 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Au

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 3 晚

8/10 还可以

KIN FAI GARY

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
My third time staying this hotel. Love the walking distance to City Hall Stations as well as steps away from park. Walking distance to restaurants area like Clarke Quay and Raffles City Mall. Will stay again for sure.
2024 年 4 月入住 2 晚
Grand Park City Hall 于 2024年04月24日 的回复
Dear Mr Gary,Thank you for choosing to stay at the Grand Park City Hall which is centrally located and is close to sightseeing attractions, shopping malls, eateries and public transportation.It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

Szu Hao Jason

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常方便的五星Hotel
地點非常方便,旁邊就有數個大型百貨公司,離地鐵站非常近,叫Grab也方便。非常好的service 房間很寬敞也很舒服,唯一的兩個缺點是浴室的shower空間太小,然後馬桶的蓋子會發出聲音 價位來說,我覺得這個酒店還算不錯的選擇
2024 年 2 月入住 2 晚
Grand Park City Hall 于 2024年02月21日 的回复
Dear Jason,Thank you for choosing to stay at the Grand Park City Hall which is close to sightseeing attractions, public transportation, shopping malls and eateries.We appreciate the full rating that you had generously given us and look forward to welcoming you back in the near future.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

Lloyd

2024 年 1 月入住 2 晚
Grand Park City Hall 于 2024年02月2日 的回复
Dear Lloyd,Thank you for the high rating. We trust you had an enjoyable stay and look forward to welcome you back in the near future.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

ho wan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The selection of breakfast is not much. The price of breakfast is quite expensive. Not worth for the quality of the items of food.
2024 年 1 月入住 4 晚
Grand Park City Hall 于 2024年01月19日 的回复
Dear Ho Wan,Thank you for taking time to provide us your feedback regarding the breakfast items. We will look into improving the selection.We hope that overall, your stay was pleasant and look forward to welcome you back soon.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Grand Park City Hall 于 2023年12月26日 的回复
Dear Sir,Thank you for the high rating. We are glad that you had a pleasant stay and look forward to welcoming you back in the near future.Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

Ka Yi Michelle

2023 年 10 月入住 1 晚
Grand Park City Hall 于 2023年11月7日 的回复
Dear Michelle,Thank you for the full ratings that you had given us. We look forward to having you back with us soon for another fantastic stay.Warmest regards,Management Team of Grand Park City Hall

6/10 一般

真实旅客

不满意:客房舒适度,清洁度
2023 年 10 月入住 4 晚
Grand Park City Hall 于 2023年12月8日 的回复
Dear Guest,Thank you for staying at Grand Park City Hall. We hope you had a pleasant stay and look forward to be of service to you in the near future.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

Sunfei

满意:清洁度、员工和服务、服务设施、住宿条件和设施
USB插頭全壞沒維修。關燈開燈要到走道上的面板超不方便。桌子二邊下傾東西滑落。其它很棒
2023 年 10 月入住 3 晚
Management Team of Grand Park City Hall 于 2023年12月7日 的回复
Thank you for choosing to stay at the Grand Park City Hall.  It was truly a pleasure having you as our guest. We are happy that you had a wonderful stay and appreciate the full ratings that you had generously given us. All of us at Grand Park City Hall look forward to the pleasure of welcoming you back for another fantastic stay on your next visit to Singapore. Warmest regards, Management Team of Grand Park City Hall

8/10 还可以

Sunfei

满意:清洁度、员工和服务、服务设施、住宿条件和设施
跟櫃臺需求茶包 等了半小時 一問還三不知⋯內部溝通傳達待改進
2023 年 10 月入住 2 晚
Grand Park City Hall 于 2023年10月18日 的回复
Dear Sunfei,Thank you for taking time to provide us your review. Please accept our apology for the miscommunication. We are glad that overall, you had an enjoyable stay and look forward to welcoming you back in the near future.Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

KAI ON

满意:清洁度、员工和服务、住宿条件和设施
酒店員服務態度非常好 中心點交通方便 只是早餐有點多人
2023 年 8 月入住 6 晚
Grand Park City Hall 于 2023年09月4日 的回复
Dear Kai On,Thank you for a lovely review. We are glad that you enjoyed your stay at Grand Park City Hall which is centrally located and near sightseeing attractions, shopping malls, eateries and public transportation.We look forward to seeing you soon for another wonderful stay.Warmest regards,Management Team of Grand Park City Hall

6/10 一般

Chun Kit

与家人及幼儿出行
满意:员工和服务
不满意:清洁度
Stains on the sheet. Too few clothes hangers.
2023 年 8 月入住 5 晚
Grand Park City Hall 于 2023年08月30日 的回复
Dear Chun Kit,Thank you for taking time to highlight areas for our improvement. We will certainly take note of the issue that you had encountered and will address this with our team members. Please accept our apology for not meeting your expectations during your stay. We hope that overall, you had a pleasant stay and look forward to welcoming you back in the near future. Warmest regards,Management Team of Grand Park City Hall

6/10 一般

ting sang

2023 年 7 月入住 1 晚
The Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Ting Sang, It was truly a pleasure having you as our guest at Grand Park City Hall! Thank you for your positive comments and taking the time to review our property. Your comments are very much appreciated. We look forward to another chance to serve you again. Thank you and best regards,The Management Team of Grand Park City Hall

4/10 很差

Chi Kuang

与家人出行
不满意:服务设施,员工和服务
The reception is not well training and response is slow. The shower drain is stock and flood in bath room.
2023 年 8 月入住 2 晚
Grand Park City Hall 于 2023年08月22日 的回复
Dear Chi Kuang,Thank you for highlighting areas for our improvement. We will certainly take note of the issues that you have encountered.We apologise for not meeting your expectations during this stay. Do be assured that we will review your valuable feedback regarding training for our team members as well as look into the drainage problem.We look forward to welcoming you back in the near future.Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

Jia Horng

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚
Grand Park City Hall 于 2023年06月19日 的回复
Dear Jia Horng,Thank you for your kindness in giving us full ratings for your recent stay.We are happy that you had an enjoyable stay and look forward to welcoming you back soon.Warmest regards,Management Team of Grand Park City Hall

6/10 一般

Chan Ka

2023 年 5 月入住 3 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Chan Ka, Thank you for your review and for choosing to stay at Grand Park City Hall. It was truly a pleasure having you as our guest. We appreciate the high ratings that you had kindly given us. We are glad that you had a wonderful stay and look forward to another chance to serve you again on your next visit to Singapore. Warmest regards, Management Team of Grand Park City Hall

10/10 超赞

Kin Fai Gary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 5 月入住 3 晚
Grand Park City Hall 于 2023年06月12日 的回复
Dear Mr Gary,Thank you for taking time to provide us your rating for your stay at Grand Park City Hall.We are glad you enjoyed your stay and look forward to having you back with us soon.Warmest regards,Management Team of Grand Park City Hall

4/10 很差

KALAI

2023 年 4 月入住 3 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear KALAI, It was truly a pleasure having you as our guest at Grand Park City Hall! Thank you for your positive comments and taking the time to review our property. We appreciate the full ratings that you had given us. We are happy that you had a wonderful stay and look forward to another chance to serve you again on your next visit to Singapore. Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很好
位置十分好,步行5min就可以到CityHall MRT 十分便利,附近也有很多商場,找美食完全冇問題。仲有7-11便利店在附近,肚餓也不用怕。泳池也不錯,可能我比較早時段,要注意係不要在有賓客時,噴花草噴農藥,味道10分大,忍不住馬上離開。另外房間使用智能app,很方便控制房間燈光及冷氣,但有點可惜我永遠都不能用App打開房間門,但升降機可以。其他都很好,只是房間價錢有些偏貴。
2023 年 3 月入住 2 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Anonymous, Thank you for choosing to stay at the Grand Park City Hall. It was truly a pleasure having you as our guest. We are happy that you had a wonderful stay and appreciate the full ratings that you had generously given us. All of us at Grand Park City Hall look forward to the pleasure of welcoming you back for another fantastic stay on your next visit to Singapore.Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

CHE WEI

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 2 晚
Grand Park City Hall 于 2023年02月21日 的回复
Dear Mr Che Wei,Thank you for choosing to stay at the Grand Park City Hall.We are happy that you had an enjoyable stay and appreciate the full rating that you had kindly given us.We look forward to having you back with us soon for another delightful experience.Warmest regards,The Management Team of Grand Park City Hall

10/10 超赞

sung

2023 年 1 月入住 2 晚
Grand Park City Hall 于 2023年02月1日 的回复
Dear Sung,Thank you for choosing to stay at the stay at the Grand Park City Hall and for giving us a full rating. We are glad that your stay was enjoyable and look forward to having you back with us soon.Warmest regards,The Management Team of Grand Park City Hall

10/10 超赞

Ya-Yun

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點佳 服務好 很乾淨
2023 年 1 月入住 3 晚
Grand Park City Hall 于 2023年02月1日 的回复
Dear Ya-Yun,Thank you for choosing to stay at the Grand Park City Hall. We are happy that you had an enjoyable stay and look forward to welcoming you back in the near future.Warmest regards,The Management Team of Grand Park City Hall

10/10 超赞

CHIN YU

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience staying in hotel, clean , good service and very convenient transportation , close to MRT station which is good for travel.
2023 年 1 月入住 3 晚
Grand Park City Hall 于 2023年01月30日 的回复
Dear Chin Yu,Thank you for choosing to stay at Grand Park City Hall.We are delighted to hear that you had a great experience during your stay at our hotel. All of us at Grand Park City Hall look forward to welcoming you back for another wonderful stay in the near future.Warmest regards,The Management Team of Grand Park City Hall

8/10 还可以

Kit ManLesley

2023 年 1 月入住 6 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Kit ManLesley, Thank you for choosing to stay at the Grand Park City Hall. It was truly a pleasure having you as our guest. We are happy that you had a wonderful stay and appreciate the full ratings that you had generously given us. All of us at Grand Park City Hall look forward to the pleasure of welcoming you back for another fantastic stay on your next visit to Singapore.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 1 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Anonymous, It was truly a pleasure having you as our guest at Grand Park City Hall! Thank you for your positive comments and taking the time to review our property. We appreciate the full ratings that you had given us. We are happy that you had a wonderful stay and look forward to another chance to serve you again on your next visit to Singapore. Warmest regards,Management Team of Grand Park City Hall

4/10 很差

Yuen Ho

2022 年 10 月入住 3 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear Yuen Ho, Thank you for choosing Grand Park City Hall for your staycation.We appreciate the time you had taken to provide us your review. Please accept our apology for the poor service rendered to you. We will address this with our team leader to improve on the service.We hope that overall, you had a pleasant and comfortable stay and look forward to the pleasure of welcoming you back for a better stay experience. Warmest regards,Management Team of Grand Park City Hall

10/10 超赞

TINGTING

2022 年 10 月入住 2 晚
Management Team of Grand Park City Hall 于 2023年12月17日 的回复
Dear TINGTING ,Thank you for choosing to stay at the Grand Park City Hall. It was truly a pleasure having you as our guest. We are happy that you had a wonderful stay and appreciate the full ratings that you had generously given us.All of us at Grand Park City Hall look forward to the pleasure of welcoming you back for another fantastic stay on your next visit to Singapore.Warmest regards,Management Team of Grand Park City Hall

8/10 还可以

Kenneth

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 10 晚
Grand Park City Hall 于 2022年10月21日 的回复
Dear Mr Kenneth,Thank you for choosing to stay at the Grand Park City Hall and for taking time to give us a review.I am glad that you had an enjoyable stay and look forward to welcome you back soon.Warmest regards,Jeane LimGeneral Manager

4/10 很差

Yuen Ho

商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
房內設置,用的時候有怪怪的感覺,不方便
2022 年 10 月入住 4 晚
Grand Park City Hall 于 2022年10月17日 的回复
Dear Guest,Thank you for taking time to provide us your feedback.Your comments have been noted. Please accept our apology for not meeting your expectations during your stay. We hope you had a pleasant stay and look forward to welcome you back in the near future.Warmest regards,Jeane LimGeneral Manager

2/10 糟糕

KUAN-TING

不满意:员工和服务、服务设施、住宿条件和设施
Very poor service. concierge never picked up the phone even after 20 rings. Staffs are lobby in person response with poor attitude. this is the only hotel staying in SG that gave me unfriendly feelings. Shower's temperature are unstable. Overall, it only worth 2 stars.
2022 年 9 月入住 2 晚
GPCH 于 2022年09月21日 的回复
Dear KUAN-TING, Thank you for taking the time to share your recent experience. I truly understand your sentiment and apologies for the unhappiness it has caused you. Please be assured that I will personally look into the matter and speak with relevant departments to ensure the overall processes will be improved.I thank you for your valuable feedback. Warmest regards, Jeane LimGeneral Manager

8/10 还可以

Shuk Fan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff are nice and helpful!
2022 年 6 月入住 6 晚
GPCH 于 2022年06月11日 的回复
Dear Shuk Fan, Thank you for taking time to leave us a review. We are very glad that you have enjoyed your stay with us. Your compliment is a big encouragement to our team. We look forward to welcome you back in the near future. Warmest regards, Jeane Lim General Manager

10/10 超赞

Kit Ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 3 晚
Grand Park City Hall 于 2022年06月8日 的回复
Dear Kit Ying, Thank you for choosing to stay at the Grand Park City Hall. The 5-star rating that you have given us is a great encouragement to my team. I look forward to welcoming you back in the near future. Warmest regards, Jeane Lim General Manager

8/10 还可以

Manfei

2022 年 4 月入住 2 晚
Grand Park City Hall 于 2022年04月25日 的回复
Dear Guest Thank you for choosing to stay at the Grand Park City Hall. I trust that you had an enjoyable stay and look forward to welcome you back in the near future. Warmest regards, Jeane Lim General Manager

10/10 超赞

Billie Oi Lai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jame helps us a lot from his suggestion to us. We had a great time and thank you for Jame Service. Thank you
2020 年 1 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整體住宿經驗還不錯,房間水壓也很大,唯一房間好像有塵蟎,小朋友眼睛很癢一直揉,一直打噴嚏,大人自己也有一點
2020 年 1 月入住 4 晚

8/10 还可以

MEI HA

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staff but it's too digital to check in and in-room facilities control.
2019 年 12 月入住 3 晚
Jeane Lim 于 2019年12月30日 的回复
Dear Guest Thank you for taking time to leave us a review. I hope to see you again soon. Warmest regards, Jeane Lim General Manager

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 3 晚

6/10 一般

Tso Ren

2019 年 12 月入住 3 晚

10/10 超赞

Mavis,HK

与家人出行
满意:清洁度、员工和服务、服务设施
地點方便,附近有機場巴士直到、地鐵站、不少食店及商場! 酒店房間內設施齊全,用電子裝置連接房中燈、冷氣及風扇等設備,容易操作。
2019 年 12 月入住 3 晚
Jeane Lim 于 2019年12月30日 的回复
Dear Mavis We are so happy to hear that you enjoyed great convenience and comfort with us. Thank you for your compliments. I look forward to welcoming you back again. Warmest regards, Jeane Lim General Manager

6/10 一般

C C

商务旅客
Stay for Business trip. Fair price with service. Facility is getting old.
2019 年 12 月入住 3 晚

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service for Crystal Club Lounge
Crystal Club 房型提供很好的住房服務,很滿意
2019 年 12 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The longest check-in process ever had :((
Check-in 一定要下載飯店的 App, 辦理入房程序極度耗時,令人不耐。房間的清潔度,可再加強。 優點是,地理位置很好,去知名景點都很近,飯店餐廳的餐點還不錯。
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚

8/10 还可以

真实旅客

满意:客房舒适度
房型很棒服務很糟
吹風機是壞的,客房服務請服務生換一隻也是壞的⋯ 桌上usb插頭根本不能充電 第一天整理房間幾乎沒整理傻眼
2019 年 10 月入住 3 晚
John 于 2019年10月19日 的回复
Thank you for staying with us.

8/10 还可以

Tik,澳門

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點位置方便,離mrt 不遠,設施不錯,泳池設計好,設計風格好棒,值得再次入住。走路到各處都很方便。
2019 年 9 月入住 4 晚
John 于 2019年10月8日 的回复
Thank you Tik… All the best wishes,

8/10 还可以

Desmond Y K,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置不錯,酒店服務亦算好。
2019 年 9 月入住 4 晚
John 于 2019年09月26日 的回复
Thank you Desmond, We wish you the best,

10/10 超赞

Sau Lan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A good hotel.
2019 年 9 月入住 2 晚
John 于 2019年09月26日 的回复
Thank you for the brilliant review. All the best,

8/10 还可以

真实旅客

满意:员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 1 晚
John 于 2019年09月19日 的回复
Thank you for staying with us.