Dear Kai Man,Greetings!Thank you for your 10/10 review!We are delighted that you enjoyed your stay, especially our Express Start Breakfast and the warm hospitality from our team. Your kind compliments will be celebrated in each of their contribution of making a magnificent guest experience.We hope you had a good time exploring the neighborhood and we hope to welcome you again in the future.We wish you a prosperous and wonderful year ahead and stay safe!Warmest Regards,
10/10 超赞
真实旅客
与家人出行
2023年01月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 1 月入住 1 晚
Ning Sutinan S. (Operations Manager) 于 2023年01月18日 的回复
Dear Valued guest,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,
8/10 还可以
CHILUN
与家人出行
2023年01月11日
满意:员工和服务,清洁度
CHILUN
2023 年 1 月入住 1 晚
Ning Sutinan S. (Operations Manager) 于 2023年01月13日 的回复
Dear CHILUN,Thank you for taking the time to share with us your positive rating 8/10 at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,
10/10 超赞
WAI KEI
2022年06月26日
WAI KEI
2022 年 6 月入住 2 晚
Ning (Operations Manager) 于 2022年07月2日 的回复
Dear Wai Kei,
Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your fantastic 10/10 rating!
We were delighted to know that you enjoyed your overall stay with us and look forward to welcoming you back into the hotel in the near future.
Stay safe!
Kind Regards,
10/10 超赞
KENGHAW
2022年05月13日
KENGHAW
2022 年 5 月入住 3 晚
Ashleigh Garside, General Manager 于 2022年05月30日 的回复
Dear KENGSHAW,
Thank you for staying at Holiday Inn Express Singapore Serangoon and for taking the time to provide your fantastic 10/10 review rating.
We were delighted to read that you enjoyed your overall stay with us.
We do hope we have the opportunity to welcome you back into the hotel, upon your return to Singapore.
Kind Regards
Ashleigh Garside
General Manager
6/10 一般
FAT LUEN
2020年03月6日
不满意:客房舒适度
FAT LUEN
2020 年 3 月入住 2 晚
8/10 还可以
真实旅客
与配偶出行
2020年02月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點方便
附近用餐選擇多
真实旅客
2020 年 2 月入住 4 晚
10/10 超赞
Yi-Shiou
商务旅客
2020年02月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location
Clean room
Yi-Shiou
2020 年 2 月入住 6 晚
6/10 一般
真实旅客
2019年12月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 11 月入住 3 晚
8/10 还可以
Ho Yee Crystal
2019年11月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
旅行
呢間酒店都方便嘅,大概10分鐘內去到Lavender MRT,間酒店好新,但早餐不吃也罷
Ho Yee Crystal
2019 年 11 月入住 1 晚
8/10 还可以
真实旅客
2019年10月20日
满意:员工和服务,清洁度
真实旅客
2019 年 10 月入住 3 晚
10/10 超赞
真实旅客
2019年10月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 10 月入住 4 晚
10/10 超赞
真实旅客
2019年07月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 7 月入住 6 晚
6/10 一般
真实旅客
商务旅客
2019年05月28日
满意:员工和服务,清洁度
It is very noisy.
My room is next to the street.
By the way, I was affected up by the talking next to my room.
It seems the noise is not isolated very vell.
真实旅客
2019 年 5 月入住 1 晚
6/10 一般
真实旅客
2019年04月28日
满意:清洁度、员工和服务、住宿条件和设施
真实旅客
2019 年 4 月入住 2 晚
8/10 还可以
Jianfeng
与家人出行
2024年05月9日
满意:清洁度、员工和服务、住宿条件和设施
Wish the room was more spacious. Overall, it was a great stay. Thanks.
Dear Jianfeng,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a great stay with us. Your lovely review will be celebrated with the team in their effort in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Although you found the room small, we are glad that you still had a good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
Dear Fareed,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!I am sorry to hear that your stay was not a complete success due to the service from our desk team. These incidents are not reflective of our service standards and I do apologize for the inconvenience you have experienced. Since receiving you feedback, this matter also has been brought to the attention of our management for continuous improvements on guest service experience.Although you had faced this one particular incident, we are glad and extremely grateful that you still had a good experience with us and have provided us such good rating.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
6/10 一般
Madison
2024年04月9日
满意:清洁度
Madison
2024 年 4 月入住 1 晚
Ning Sutinan S. (Operations Manager) 于 2024年04月11日 的回复
Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,
10/10 超赞
Rajeev
2024年04月9日
满意:清洁度、员工和服务、住宿条件和设施
Clean facility and friendly staff
Rajeev
2024 年 4 月入住 2 晚
Ning Sutinan S. (Operations Manager) 于 2024年04月11日 的回复
Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Chhinder Pal
2024年04月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean . Dining clean good food . Friendly staff’SpeacialyKim pong & yusuph are good .
We talk to them ,Kim pong helping for to go out .
Chhinder Pal
2024 年 4 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2024年04月8日 的回复
Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Prabha
2024年03月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is always courteous and go out of their way to make your stay a pleasant one.
The rooms are clean and the beds, very comfortable.
Have always enjoyed staying here.
Prabha
2024 年 3 月入住 12 晚
Ning Sutinan S. (Operations Manager) 于 2024年03月30日 的回复
Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Anisha
2024年03月16日
Anisha
2024 年 3 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2024年04月8日 的回复
Dear Anisha,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
6/10 一般
Donna
与配偶出行
2024年03月12日
满意:住宿条件和设施,员工和服务
Rooms were very small; perfect for a businessman, not so much for a couple. Filled with two chairs that only took up valuable space. Shower was designed in a way that water would leak out onto the floor. Breakfast was welcome. Late check-out was appreciated.
Donna
2024 年 3 月入住 3 晚
Ning Sutinan S (Operations Manager) 于 2024年03月13日 的回复
Dear Donna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are sorry to hear that your stay was not a complete success due to the room size and shower room design. Your feedback will be taken into consideration for future enhancement to improve comfort and experience. On the positive note, we are thrilled to hear that you had enjoyed Express Start Breakfast and late check out provided. Your compliments will be shared with the team on creating a magnificent guest experience. With your feedback, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,
10/10 超赞
John
与配偶出行
2024年03月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were extremely helpful and the room was clean, modern and well maintained. The breakfast provided a good choice.
The hotel is being expanded but the work did not compromise the great experience.
John
2024 年 3 月入住 3 晚
Ning Sutinan S (Operations Manager) 于 2024年03月6日 的回复
Dear John,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially enjoyed Express Start Breakfast, room cleanliness & conditions of the hotel and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Leung,Poughkeepsie
与家人出行
2024年02月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The reception is very friendly and courteous.
Leung
2024 年 2 月入住 4 晚
Ning Sutinan S (Operations Manager) 于 2024年03月1日 的回复
Dear Leung,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are heartened to learn that our reception team’s friendly disposition made an impressive mark on you. Your compliments will be an added boost to the team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future. Warm regards,
10/10 超赞
Ruby
与家人出行
2024年02月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well located property with easy access to multiple MRT stations.
Dear Ruby,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially the accessible location. Your review will be shared with the team in each of their contribution as well in making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!
Dear Norman,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great stay with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
10/10 超赞
Maria Corazon
与家人出行
2024年02月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is convenient. Friendly and very accommodating staff. Kim, one of the dining staff was so kind and generous in sharing tips on getting around.
Maria Corazon
2024 年 2 月入住 3 晚
Ning Sutinan S. (Operations Manager) 于 2024年02月13日 的回复
Dear Maria Corazon,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! Your compliments for Kim will be definitely celebrated with her in creating magnificent guest experiences and serve as an added boost of motivation for the rest of the team members in their daily tasks.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Agnes
2024年02月7日
Agnes
2024 年 2 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2024年02月9日 的回复
Dear Agnes,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Kokilaverny
2024年02月5日
Kokilaverny
2024 年 2 月入住 2 晚
Ning Sutinan S. (Operations Manager) 于 2024年03月30日 的回复
Dear Kokilaverny,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Kokilaverny
与配偶出行
2024年02月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean room snd nice staff
Kokilaverny
2024 年 1 月入住 3 晚
Ning Sutinan S (Operations Manager) 于 2024年02月6日 的回复
Dear Kokilaverny,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Andreas
2024年01月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night in Singapore before catching a crusie
Andreas
2024 年 1 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2024年02月1日 的回复
Dear Andreas,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
YUI
2024年01月29日
满意:清洁度、员工和服务、住宿条件和设施
YUI
2024 年 1 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2024年02月1日 的回复
Dear YUI,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,
10/10 超赞
Vishal
商务旅客
2024年01月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vishal
2024 年 1 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2024年01月28日 的回复
Dear Vishal,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
8/10 还可以
Hiroshi
商务旅客
2024年01月23日
满意:清洁度、员工和服务、服务设施
reasonable room rate & very clean facilities
Hiroshi
2024 年 1 月入住 2 晚
Ning Sutinan S. (Operations Manager) 于 2024年01月24日 的回复
Dear Hiroshi,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! I am heartened to know that our room rate and room cleanliness offerings played a part in making your stay a memorable one. Your kind compliments is very much appreciated.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Christine,Frankfurt
2024年01月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Christine
2024 年 1 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2024年01月22日 的回复
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,
10/10 超赞
Gregory,Jakarta
2024年01月21日
满意:清洁度、员工和服务、住宿条件和设施
Gregory
2024 年 1 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2024年01月22日 的回复
Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,
Dear Aiman,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed the location and value. We hope you managed to spend some time exploring the nearby cultural areas as well!Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.
Dear Anonymous,Thank you for taking the time to share with us your experience at Holiday Inn Express Singapore Serangoon!We are sorry to hear that the towel was not up to quality as it had a hole in it. We will definitely look into this as this is not reflective of the high standards we set ourselves and pride ourselves on. We do apologize for the unpleasant first impression.Although you had faced the towel issue, we are glad that you enjoyed the location and had an ovreall good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
10/10 超赞
P
与家人出行
2024年01月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding Service and Facilities
The hotel stopped at the front end of the service of very friendly. Everyone is very hard-working and dedicated especially the cleaning staff on the fourth floor. Thanks a
lot.
P
2023 年 12 月入住 4 晚
Ning Sutinan S. (Operations Manager) 于 2024年01月4日 的回复
Dear P,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are especially heartened to learn that our team member’s friendly disposition made an impressive mark on you. Your compliments on our team members will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for sharing your lovely review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!
10/10 超赞
Manna
2023年12月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Manna
2023 年 12 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2023年12月18日 的回复
Dear Manna,Thank you for taking the time to share with us your wonderful 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
6/10 一般
Jiun Jzer
2023年12月16日
Jiun Jzer
Ning Sutinan S (Operations Manager) 于 2024年02月9日 的回复
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,
Dear Anonymous,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations . Your lovely compliments to the team will be celebrated with team in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,
6/10 一般
Jiun Jzer
2023年12月8日
Jiun Jzer
Ning Sutinan S (Operations Manager) 于 2024年02月9日 的回复
Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,
10/10 超赞
Sebastien
2023年12月3日
Sebastien
2023 年 12 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2023年12月18日 的回复
Dear Sebastien,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
10/10 超赞
Anthony
商务旅客
2023年11月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
THE STAFF ARE ABSOLUTELY FANTASTIC, HELPFUL, KIND, AND REALLY PROFESSIONAL!!!!
THE MAID SERVICE IS FANTASTIC AND THEY BEAUTIFULLY HANGE CLOTHES AND MAKE EVERYTHING SO NICE. CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS HOTEL!!!!!
Anthony
2023 年 11 月入住 1 晚
Ning Sutinan S (Operations Manager) 于 2023年12月5日 的回复
Dear Anthony,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are especially heartened to learn that our team’s friendly disposition made an impressive mark on you. Your kind compliments on them will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,
8/10 还可以
mitsuru
2023年11月25日
mitsuru
2023 年 11 月入住 10 晚
Ning Sutinan S (Operations Manager) 于 2023年12月18日 的回复
Dear mitsuru,Thank you for taking the time to share with us your positive 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,
8/10 还可以
Hiroshi
与家人出行
2023年11月20日
满意:住宿条件和设施,员工和服务
Hotel service was nice and I was satisfied.
Hotel location was far away from the nearest train station to hotel to walk carrying suitcase. Public bus was available only from hotel to nearest train station (along one way road). Some amenities were not prepared.
Hiroshi
2023 年 11 月入住 2 晚
Ning Sutinan S (Operations Manager) 于 2023年11月21日 的回复
Dear Hiroshi,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you were satisfied staying with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Your feedback with regards to amenity in room, as part of being a green hotel, amenities are upon request to our Guest Services Team to prevent excessive plastic wastage. We do apologise that it has affected your stay experience and the team will ensure that this information will be communicated to guest upon their arrival to prevent any misunderstanding.Once again, thank you for sharing with us your valuable feedback in order for us to strive for continuous improvements to enhance guest stay experiences. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future! Warm regards,