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关于琶拉帝诗新加坡茂昌阁于克拉码头的点评

4.5 out of 5
琶拉帝诗新加坡茂昌阁于克拉码头

点评

8.8

超赞

10 分 - 超赞。364 条好评，共有 622 条点评" "
8 分 - 还可以。169 条好评，共有 622 条点评" "
6 分 - 一般。53 条好评，共有 622 条点评" "
4 分 - 很差。24 条好评，共有 622 条点评" "
2 分 - 糟糕。12 条好评，共有 622 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

TINGCHIEN

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Christine Choo 于 2024年02月28日 的回复
Dear tingchien,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

6/10 一般

Shiu Kin

2024 年 1 月入住 2 晚
Christine Choo 于 2024年02月24日 的回复
Dear Shiu Kin,Thank you for your positive rating. We hope to welcome you back for another good experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

yuhsu

2023 年 12 月入住 5 晚

4/10 很差

真实旅客

满意：住宿条件和设施
不满意：清洁度、员工和服务、客房舒适度
吹風機壞了，打給服務台響很久才有人接聽，我話還沒講完就掛我電話，我再打過去說還要補廁紙，一樣秒掛我電話，後來服務人員過來僅拿廁紙沒拿吹風機，很難想像這是星級飯店的服務
2023 年 9 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 5 晚

8/10 还可以

Amy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room is spacious and the swimming pool is great. However the swimming pool occasionally have no life guards in opening hours. Also, the equipment in the room is a bit old , sometimes have somelight flashing and the water drainage is quite slow. But overall is a very pleasant stay with very conveninet location.
2023 年 7 月入住 4 晚

10/10 超赞

yung chi

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 4 晚

10/10 超赞

SHAN

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It is a wonderful place to resident
2023 年 5 月入住 4 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚

10/10 超赞

Choi Yee Rebecca

2023 年 4 月入住 4 晚

4/10 很差

KAI SON

2023 年 2 月入住 2 晚

6/10 一般

Hsinling

与家人出行
不满意：客房舒适度，员工和服务
很普通，有其他選擇不會選這間
訂的是家庭房、雙床，床太小，床也很不好睡，睡了兩天癢了兩天
2023 年 2 月入住 2 晚
Kanna Karmegam 于 2023年02月20日 的回复
Dear Hsinling,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 超赞

YU LIN

2023 年 1 月入住 3 晚

6/10 一般

MUN LAI

与家人出行
满意：员工和服务，清洁度
So far so good
2022 年 11 月入住 5 晚
Jessie Khoo-Gan, General Manager 于 2022年11月24日 的回复
Dear Mun Lai,I would like to thank you for the positive review about your recent stay with us.We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

8/10 还可以

woon kan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Jessie Khoo-Gan, General Manager 于 2022年09月26日 的回复
Dear Woon Kan,Thank you for your positive rating. We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

10/10 超赞

LI WEI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 2 晚
Jessie Khoo-Gan, General Manager 于 2022年09月11日 的回复
Dear guest, Thank you for your positive rating. We hope to welcome you back for another amazing experience in the future.Warm regards, Jessie Khoo-Gan, General Manager

8/10 还可以

Chieh-Wen

2022 年 8 月入住 2 晚

8/10 还可以

FERDI

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施
Was a convenient place to stay, close to all the restaurants and bars in Clarke Quay
2024 年 4 月入住 2 晚

10/10 超赞

Herbert，Königstetten

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sehr zentrale Lage, freundliches und hilfsbereites Personal. Frühstückbuffet war reichlich un alles frisch.
2024 年 4 月入住 5 晚

10/10 超赞

Allan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was in great condition and the staff were courteous and helpful.
2024 年 4 月入住 1 晚
Christine Choo 于 2024年04月26日 的回复
Dear Allan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Lucas

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Susan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The Paradox is an Oasis in the middle of Singapore. Outstanding service from friendly professional staff. Fabulous room and the pool area is a great place to just relax. We liked the location beside the River and all the restaurants and bars or just to walk.
2024 年 4 月入住 2 晚
Christine Choo 于 2024年04月23日 的回复
Dear Susan,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Roger

Quiet place, clean and good emplacement
2024 年 4 月入住 3 晚
Christine Choo 于 2024年04月23日 的回复
Dear Roger,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Michele

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great check in. Great location next to river and restaurants. Met station opposite
2024 年 4 月入住 2 晚

10/10 超赞

Amato

与配偶出行, 团体旅客
Although a bit old is great! Pool, fitness and spa are great. Bit expensive if you have to pay for breakfast separately. Good place, shame that Singapore has changed a lot and is not that simple anymore… apps apps and more apps and not much information around.
2024 年 4 月入住 4 晚
Christine Choo 于 2024年04月22日 的回复
Dear Amato,Our team is so grateful for your positive feedback. Looking forward to having you again at Paradox Singapore Merchant Court in the future. Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

Vincent

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Five star hotel with excellent staff services. It located by the Singapore river with a lot of restaurants along the river. Shopping mall and MRT station are just across the street. About 30 minutes walking distance alone the river to all the downtown attractions such as Garden by the Sea.
2024 年 4 月入住 2 晚
Christine Choo 于 2024年04月16日 的回复
Dear Vincent,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and friendly staff. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Katja

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Schönes Hotel in zentraler Lage am Clarke Quay. Restaurants, Einkaufsmöglichkeiten sind direkt vor der Tür, viele Sehenswürdigkeiten (Marina Bay, Chinatown, …) sind ebenfalls zu Fuß erreichbar. Metro befindet auch direkt vor der Tür. Die Mitarbeiter sind alle sehr freundlich und hilfsbereit. Alles war sauber und ordentlich und hat funktioniert. Bei der Buchung eines Zimmers mit Zustellbett sollte man auf die Größe des Zimmers achten. Das Frühstücksbuffet war sehr üppig und abwechslungsreich. Schöner Pool vorhanden. Wir haben uns dort sehr wohl gefühlt.
2024 年 4 月入住 9 晚
Christine Choo 于 2024年04月23日 的回复
Liebe Katja,Vielen Dank für Ihre hervorragende Bewertung. Wir hoffen, Sie in Zukunft wieder für ein weiteres fantastisches Erlebnis begrüßen zu dürfen.Dein,Christine ChooHauptgeschäftsführer

8/10 还可以

ANNA

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

derek

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel
2024 年 4 月入住 2 晚
Christine Choo 于 2024年04月23日 的回复
Dear derek,Thank you for your positive rating. We hope to welcome you back for another good experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

JAY

与家人出行
满意：清洁度、员工和服务、服务设施
Great convenient property
2024 年 4 月入住 5 晚
Christine Choo 于 2024年04月23日 的回复
Dear Jay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

6/10 一般

Simona

与配偶出行
The Grand Stay prides itself on being a paragon of luxury accommodation. Yet, my recent stay presented a puzzling paradox. Upon arrival, my initial impression was favorable. Our room, complete with a coffee machine and kettle (amenities most hotels provide), exuded a pleasant ambiance, and the bathroom mirrored this positive outlook. However, as I settled in, a series of mishaps chipped away at the promised luxury experience. The first dissonance was a stained bathrobe – hardly a testament to their vaunted standards. This was further compounded by the housekeeping staff's oversight. They left behind a dirty towel, neglecting to replace it with a fresh one. To top it off, the presence of drops of dirty water stains on the entrance floor on another day added an unwelcome touch. Considering the price tag, I was entitled to expect a more refined level of service. While the room itself was satisfactory, the housekeeping blunders detracted significantly from the promised air of luxury. The Grand Stay seems to be caught in a paradox – boasting luxury but delivering a standard, even slightly subpar, experience.
2024 年 3 月入住 3 晚
Christine Choo 于 2024年04月24日 的回复
Dear Simona,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Yoshie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Christine Choo 于 2024年04月24日 的回复
Dear Yoshie,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

Ryan，Chesterfield

满意：清洁度、员工和服务、服务设施
Overall good value for the location. Buffet was good. In room amenities were good quality. Pool ands bar area nice. Walkable to everywhere.
2024 年 3 月入住 3 晚
Christine Choo 于 2024年04月5日 的回复
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

Darran

满意：清洁度、员工和服务、住宿条件和设施
Food and drink in the hotel expensive and the space around the pool is limited but otherwise very good. Very helpful friendly staff, good accommodation and great location.
2024 年 3 月入住 3 晚
Christine Choo 于 2024年04月7日 的回复
Dear Darran,Thank you for taking the time to share your review with us. We are delighted to note that you are happy about our central location , good accommodation and helpful friendly staff.On the other hand, we regret to know that we did not meet your expectations in other areas. We value your feedback as it is only with constructive comments that we can enhance the experience of our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

MARIA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfas was great.
2024 年 3 月入住 4 晚
Christine Choo 于 2024年04月1日 的回复
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Joo Ben

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Christine Choo 于 2024年04月1日 的回复
Dear Joo Ben,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Hiromichi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean hotel and facilities with perfect locationfor shopping and commuting.
2024 年 3 月入住 2 晚
Christine Choo 于 2024年03月27日 的回复
Dear Hiromichi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Soichiro

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Christine Choo 于 2024年03月27日 的回复
Dear Soichiro,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

keizo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 9 晚
Christine Choo 于 2024年03月27日 的回复
Dear keizo,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

SHUJI

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Christine Choo 于 2024年03月25日 的回复
Dear shuji,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

elsa martha

满意：住宿条件和设施，清洁度
El personal de los bares es poco amable
2024 年 3 月入住 7 晚

8/10 还可以

FUYUKO

团体旅客
满意：清洁度、员工和服务、服务设施
同行者の友人夫婦の10階の部屋にはコーヒーマシンが備え付けられてた。 部屋のランクは選んでなかったが2階の私の部屋には設置されてなかった。コーヒー好きなのでちょっぴり残念でした。
2024 年 3 月入住 3 晚
Christine Choo 于 2024年03月23日 的回复
Dear Fuyuko,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Gail

满意：清洁度、员工和服务、住宿条件和设施
Staff were extremely accommodating. Property was sanitary and well kept. Location was amazing. Very pleased with stay.
2024 年 2 月入住 4 晚
Christine Choo 于 2024年03月23日 的回复
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Timothy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thanks for the great stay, Breakfast was outstanding as always and the pool was perfect.
2024 年 3 月入住 3 晚
Christine Choo 于 2024年03月20日 的回复
Dear Timothy,Thank you for your review of Paradox Singapore Merchant Court. We are delighted you enjoyed our pool and the exceptional variety of our buffet breakfast.Our pool area is indeed a wonderful spot to unwind. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Rosanne，BENSALEM

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk was very helpful when I needed to find an urgent care facility late at night. They recommended a good hospital and called a taxi for us as soon as we were at the front door. They could also arrange for a doctor to come to hotel to consult. We decided to go to the ER instead. They provided water at the door. The hotel is next to shopping mall, restaurants, beautiful area to walk around, 5 minutes walk to Chinatown and subway station is next door to the hotel. We will stay here again if we come back to Singapore.
2024 年 3 月入住 3 晚
Christine Choo 于 2024年03月20日 的回复
Dear Rosanne,Thank you for reaching out to us with your feedback. We are delighted to hear that you had a pleasant stay experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the front office team. Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Lizi

2024 年 3 月入住 1 晚
Christine Choo 于 2024年04月1日 的回复
Dear Lizi,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Jonathan David，Southport

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location and staff great
2024 年 3 月入住 3 晚
Christine Choo 于 2024年03月20日 的回复
Dear Jonathan David,Thank you for your 5-star ratings. We will make sure that the entire team at Paradox Singapore Merchant Court will receive your feedback. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

PIERRE

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
proximity of boat quay and chintown
2024 年 3 月入住 6 晚
Christine Choo 于 2024年03月20日 的回复
Dear Pierre,Thank you for your excellent rating. We hope to welcome you back for another amazing experience in the future.Yours Sincerely,Christine ChooGeneral Manager

10/10 超赞

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Popular and heavily tourist populated hotel that offers good facilities in a great location. Bedroom was spotless and very well equipped. Public spaces looking a bit dated but staff offered old fashioned and courteous service every time.
2024 年 3 月入住 3 晚
- 于 2024年03月13日 的回复
Dear Robert, Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the service. It was a pleasure to have you as our guest, and we hope to welcome you back soon for another wonderful stay.Yours Sincerely,Christine ChooGeneral Manager

8/10 还可以

Yuk Sang

与家人出行
满意：员工和服务，清洁度
The room is very dark
2024 年 2 月入住 2 晚
- 于 2024年03月7日 的回复
Dear Yuk Sang, Thank you for reaching out to us with your feedback. As guest experience is of paramount importance to us, we would like to reassure you that we will pass on your feedback to the relevant team.Thank you once again and we hope to welcome you back again for your next stay experience.Yours Sincerely,Christine ChooGeneral Manager