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关于波雅娜公园 SPA 酒店的点评

4 out of 5
波雅娜公园 SPA 酒店
18 'Vitoshko Lale' Str., District Boyana, Sofia, Sofia

点评

8.0

很好

10 分 - 超赞。4 条好评，共有 7 条点评" "
8 分 - 还可以。1 条好评，共有 7 条点评" "
6 分 - 一般。1 条好评，共有 7 条点评" "
4 分 - 很差。0 条好评，共有 7 条点评" "
2 分 - 糟糕。1 条好评，共有 7 条点评" "

9.2/10

清洁度

8.4/10

员工和服务

10/10

服务设施

8.0/10

住宿条件和设施

10/10

环保

点评

10/10 超赞

Stefan

团体旅客
满意：清洁度、员工和服务、服务设施
Its good
2021 年 12 月入住 2 晚
Хотел Мениджър 于 2022年01月5日 的回复
Здравейте Stefan, благодарим Ви за отзива. Всеки отзив ни помага да растем и да подобряваме нашите услуги. Очакваме Ви отново.

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Stay
Great place to stay in Sofia!!
2019 年 11 月入住 5 晚
Basil - Head of Reception Desk 于 2019年12月4日 的回复
Dear David, allow me to express gratitude on behalf of our entire team for your appreciation of our work. It was a real pleasure to welcome you, and we hope to see you again with us. Best regards

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Roof restaurant bar,palestra top,spa top,colazione scarsa e posizione un po’ fuori.
2019 年 11 月入住 1 晚
Maya Mileva 于 2019年11月21日 的回复
Thank you for the feedback! We appreciate the opinion of our guests because that is the only way we can improve our services. We look forward to see you again during your next stay in Sofia. Kindly regards, Maya Mileva Reception

6/10 一般

真实旅客

满意：客房舒适度，清洁度
Poor breakfast quality, fairly clean , beautiful place, nice reception staff
2019 年 11 月入住 6 晚
Vasil Krumov - Head of Reception Desk 于 2019年11月10日 的回复
Dear Guest, thank you for your review. We are doing our best to improve our service quality every day, to make our guest's stay really pleasant. Hope to see you again. Best regards

2/10 糟糕

sean

满意：员工和服务，清洁度
不满意：客房舒适度
Hotel looked good but we had a bad stay
We had booked to stay here for 2nights while travelling around Bulgaria. It all started well when we arrived the guy on reception was really polite and checked us in. We had booked an apartment so I would be able to use the kitchen to prepare meals. Upon arriving in the room the kitchen was empty... Not a plate, pot, pan or even any cutlery. I asked the guy on reception about this and he brought up these items. The room also looked very mistreated, there was a chunk missing from the sofa arm rest, holes and cracks in the walls, blinds were tangled and broken. I still can't understand why there would be a kitchen with absolutely nothing in it! We also noticed we had a room below the restaurant, which you were able to here noise from there in our room it wasn't constantly or excessive. We then checked out the spa and gym and it was really nice and everyone was really friendly. Then at around 12am when I was in bed, there was banging and shouting coming from the room nextdoor, it was unbelievable... A group of guys sounded like they were smashing up the place! I went to reception and was given another room at the other end of the hotel. I know its no fault of the hotel but I can only assume the type of people staying here are pretty inconsiderate drunks. I had hoped it was going to be an upmarket hotel as the pics looked great. Any way I didn't stay the next night and instead found a lovely quiet hotel else where, I highly recommend sofia life apartments in Central sofia
2019 年 9 月入住 2 晚
Vasil - Reception Manager 于 2019年10月10日 的回复
Dear Sean, first, we would like to say that we are really sorry that you were going through some unpleasant moments during your visit at "Park Hotel & SPA Boyana", though not our fault, but anyway, the bad impression remains. Unfortunately, we can not assume the behavior of our guests after check-in. Therefore, those guests were asked to leave the hotel on the next morning. Once again, we are apologize for the other guest's behavior, thank you for choosing us, we did our best to make your stay really pleasant, we hope we could do it more times in the future.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
HTLS.COM JPのウェブサイト等には「チェックイン午前3時まで」になっているけれど24時間空いている。深夜着で翌朝プロブディフに車で行く予定で市街地に入らなくて良いため利用したけれど、市内観光には不便。ブルガリアナショナルフットボールチームと関係があるようで、ホテルの真前が練習場になっている。
2019 年 5 月入住 1 晚
Vasil - Head of Reception Desk 于 2019年05月27日 的回复
Dear Guest, thank you for rating us. Each review is very important for us to improve our quality. He hope to see you again.

10/10 超赞

Sinan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚
Vasil - Head of Reception Desk 于 2019年05月4日 的回复
Dear Sinan, thank you for your review. We are really happy that you had a great experience visiting our hotel. See you next time.