Dear JUN,Thank you for staying with us and sharing your experience at Lotte Resort Sokcho.We will be delighted to have you back here at Lotte Resort Sokcho if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at Lotte Resort Sokcho. Best regards,General ManagerLotte Resort Sokcho

귀자 고객님께,저희 롯데리조트 속초를 이용해 주시고 귀중한 시간을 내어 고객님의 이용 경험을 공유해 주셔서 감사드립니다.고객님의 칭찬 말씀은 전 직원이 공유해 서비스 수준 향상의 기회로 삼았습니다.추후 방문해 주실 때에도 최상의 서비스를 제공해 드릴 수 있도록 끊임없이 노력하겠습니다.의견에 다시 한 번 감사 드리며, 고객님의 가정에 건강과 행복이 가득하길 기원합니다.롯데리조트 속초객실 담당 책임자

Dear wonshik,Thank you for choosing Lotte Resort Sokcho and taking the time to provide the above feedback following your recent stay with us.We are glad you enjoyed your stay with us, however please accept our sincerest apologies for the issue with a Korean restaurant service.Our resort understand this has impacted the overall comfort and enjoyment of your stay. We would like to assure you that our team have shared your feedback with related department to prevent similar occurrence in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Lotte Resort Sokcho Assistant Front Office Manager