「The hotel service was very disappointing. We booked 2 rooms and paid, but once we arrived we found out the staff had double booked the room so we had no where to stay and they charged us for the room anyway. Would not recommend. Can’t trust. 这间酒店非常令人失望,绝对不推荐。他们一个房间卖出两次,我们搭国际长途过来出差,来之前已经付过钱,但到达后突然被告知没有房间。但钱也不退。 」
「The hotel service was very disappointing. We booked 2 rooms and paid, but once we arrived we found out the staff had double booked the room so we had no where to stay and they charged us for the room anyway. Would not recommend. Can’t trust. 这间酒店非常令人失望,绝对不推荐。他们一个房间卖出两次,我们搭国际长途过来出差,来之前已经付过钱,但到达后突然被告知没有房间。但钱也不退。 」
「The highlight of my Vietnam trip I had a blast. My main issue was with their lack of coordination when it came to payment. They sent me a false billing statement that I had email about to be reassured I wasn’t being over charged. Then on the voyage, they wrongly tried to overcharge us for cocktails, and we had to insist that the manager was wrong to sort out the charge. There are a few other instances of this un-attentiveness that I will spare the details of.
Overall had a lovely time and they...
「The highlight of my Vietnam trip I had a blast. My main issue was with their lack of coordination when it came to payment. They sent me a false billing statement that I had email about to be reassured I wasn’t being over charged. Then on the voyage, they wrongly tried to overcharge us for cocktails, and we had to insist that the manager was wrong to sort out the charge. There are a few other instances of this un-attentiveness that I will spare the details of.
Overall had a lovely time and they...
「A quality stay. The room is very comfortable and clean. The food is delicious, and the excursions are good. The staff is friendly and provides kind assistance.」
「A quality stay. The room is very comfortable and clean. The food is delicious, and the excursions are good. The staff is friendly and provides kind assistance.」
「all the staff are very warm and nice. They care about their service a lot and always try to know if everything ok during the trip. The room is clean as they come to clean up very frequently not only once a day. The food is also yummy and I have nice and special meal during my stay.」
「all the staff are very warm and nice. They care about their service a lot and always try to know if everything ok during the trip. The room is clean as they come to clean up very frequently not only once a day. The food is also yummy and I have nice and special meal during my stay.」
「The staff were excellent and very accommodating throughout the stay, in particular with our allergen requirements (gluten). The transfer process was easy to arrange but be aware that a member of staff will contact you via WhatsApp so you’ll need internet access a day or two beforehand. The room we had was spectacular and very clean. All round a great experience and would highly recommend. 」
「The staff were excellent and very accommodating throughout the stay, in particular with our allergen requirements (gluten). The transfer process was easy to arrange but be aware that a member of staff will contact you via WhatsApp so you’ll need internet access a day or two beforehand. The room we had was spectacular and very clean. All round a great experience and would highly recommend. 」
「This is the best cruise that I have ever taken. When my daughter and I checked in their lobby, we felt their enthusiasm. When we were aboard, they had prepared delicious food for us.
Their activities are very funny. I need to show my thanks to their staff, Hao. She is responsible for two major activities on cruise. She explained the information of the activities very clearly. Even if English is not my native language, she can explain to me until I really understanded what she said. During her...
「This is the best cruise that I have ever taken. When my daughter and I checked in their lobby, we felt their enthusiasm. When we were aboard, they had prepared delicious food for us.
Their activities are very funny. I need to show my thanks to their staff, Hao. She is responsible for two major activities on cruise. She explained the information of the activities very clearly. Even if English is not my native language, she can explain to me until I really understanded what she said. During her...
「An amazing journey aboard the luxurious 6-star Lyra Cruise. The experience truly exceeded my expectations—from the elegant design and interiors to the food and all the services on board, everything was absolutely perfect. I will definitely return to Ha Long Bay again and would not hesitate to recommend this cruise to my friends and family. It truly deserves to be more widely recognized.」
「An amazing journey aboard the luxurious 6-star Lyra Cruise. The experience truly exceeded my expectations—from the elegant design and interiors to the food and all the services on board, everything was absolutely perfect. I will definitely return to Ha Long Bay again and would not hesitate to recommend this cruise to my friends and family. It truly deserves to be more widely recognized.」
"Dear sir
Why did no one tell me that I couldn't bring food to the island and I had to pay extra for it after so many correspondences?
Because we booked 10 rooms. So I specifically notified the name of each room. Why was not ready when I arrived at the hotel?
Also front desk charged 2 times for our dinner buffet.please make sure refund.
Fion from Taiwan "