The staff is incredibly rude. For starters, they don’t provide irons, and when I called to request one, they said they couldn’t give me one because it might damage their property—even though they already had my card on file for any incidentals.
The shuttle service is a complete joke. They don’t give you any information about it at check-in, and it turns out you need a voucher to use it, which they never mentioned.
On top of that, my room key stopped working on the last day, and they tried to charge me an extra €250—even though I was told I could check out late at no extra cost.
The air conditioning barely works; it’s basically just a weak fan.
Save yourself the stress and your money. This place is not worth it.
caitlin
2025 年 7 月入住 3 晚
6/10 一般
LINO
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Todo muy bien pero el Aire Acondicionado NO ENFRÍA… a pesar de q se lo manifesté en recepción no lograron Resolverlo.. y mis compañeros en otras 2 habitaciones adicionales el MISMO PROBLEMA.. Que lastima.
LINO
2025 年 7 月入住 3 晚
8/10 还可以
Ashley
与家人出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施
We had an excellent stay and I would recommend the hotel to anyone who wants to relax by the water. I am glad that we selected the hotel because the pool and beach access were excellent and the views were amazing. The gardens on the grounds are lovely and unexpected. The staff was helpful. The breakfast was very good. My only complaint is that the property is a bit run down. The rooms definitely need updating. The furniture looks like it is cheap and from Ikea. The rooms don't feel 5 star, but it was clean and we got daily cleaning and turndown service. The carpets in the hallway need to be replaced and everything needs a refresh. The hotel is about a 15 minute walk from the heart of Sorrento and limited shuttle service is available. If a nice pool and really convenient beach access that you don't pay extra for are important to you, I'd definitely recommend the hotel.
Ashley
2025 年 7 月入住 2 晚
10/10 超赞
Rachel
与家人出行
2025 年 7 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Exceptional service and staff. Gorgeous view. Our stay was perfection. Will definitely return. 10/10 recommend!
Rachel
2025 年 7 月入住 5 晚
10/10 超赞
Rinaldo
与配偶出行
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff, food, views were all amazing. This was the best stay we had in Italy. We loved the breakfast and dinner. We will be back next year.
Rinaldo
2025 年 6 月入住 6 晚
10/10 超赞
Malachy
与配偶出行
2025 年 6 月 25 日
满意:清洁度、服务设施、住宿条件和设施
Views and area amazing. Staff right on point, friendly, respectful, and helpful. Toom great.
Expensive but worth it.
One negative is that the shower/tub is very narrow. Felt like you could fall every time you stepped in.
Malachy
2025 年 6 月入住 4 晚
4/10 很差
Teresa
2025 年 6 月 22 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Teresa
2025 年 6 月入住 2 晚
10/10 超赞
Jenna
2025 年 6 月 18 日
满意:清洁度、服务设施、住宿条件和设施
Jenna
2025 年 6 月入住 6 晚
10/10 超赞
Maria
2025 年 6 月 15 日
Maria
2025 年 6 月入住 4 晚
10/10 超赞
Andrea,WINCHESTER
与家人出行
2025 年 6 月 14 日
满意:清洁度、服务设施、住宿条件和设施
This hotel was fabulous! Stayed here with our 2 adult children on holiday from the U.S. It was a perfect place to relax!
Andrea
2025 年 6 月入住 4 晚
10/10 超赞
ROBERTA
2025 年 6 月 14 日
Beautiful hotel with stunning view
ROBERTA
2025 年 6 月入住 4 晚
10/10 超赞
Matthew
与配偶出行
2025 年 6 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Wonderful location, staff, and amenities. The views are spectacular and the grounds are gorgeous. All of the staff were extremely friendly and welcoming. There were no communication issues and everyone was multilingual. We would certainly stay again.
The food was excellent with significant portions. We also had options to dine by the water or above overlooking the water and the boats. The sunset at dinner was magnificent.
I would suggest that the hotel give guests a way to express their appreciation via tips on the actual food and beverage bills. I tried to add that on to several bills only to later learn they could not do that. It made tipping the staff for their extraordinary service difficult as I don’t always have cash on hand while on vacation.
Matthew
2025 年 6 月入住 3 晚
10/10 超赞
Ryan
2025 年 6 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Amazing hotel and the most beautiful setting.
Ryan
2025 年 5 月入住 5 晚
10/10 超赞
Jose Gabriel
2025 年 6 月 6 日
Jose Gabriel
2025 年 6 月入住 4 晚
10/10 超赞
Kornelia
2025 年 6 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Kornelia
2025 年 5 月入住 7 晚
10/10 超赞
Joanna
与家人出行
2025 年 6 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent, the only small constructive criticism was the standard of breakfast eg just ordering a simple omelette or pancakes was an additional cost. For a five star hotel would have expected this as a standard option.
Joanna
2025 年 5 月入住 7 晚
10/10 超赞
Miroslav
2025 年 6 月 5 日
Miroslav
2025 年 6 月入住 3 晚
6/10 一般
Eniuza
2025 年 6 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施
Not good
Eniuza
2025 年 5 月入住 3 晚
10/10 超赞
doreen
与配偶出行
2025 年 5 月 28 日
满意:清洁度、服务设施、住宿条件和设施
We enjoyed every minute of our day at this beautiful property on the water, five star all the way
doreen
2025 年 5 月入住 8 晚
10/10 超赞
jayvee
与家人出行
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
Family reunion, where everyone enjoyed beautiful views, amazing sunsets, and very friendly staff. Dinner at restaurant was excellent. Lots of outdoor spots to sit and lounge.