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关于南湾赌场智选假日套房酒店 的点评

2.5 out of 5
南湾赌场智选假日套房酒店
210 Callander Street, South Bend, IN

点评

8.4

很好

10 分 - 超赞。157 条好评，共有 304 条点评" "
8 分 - 还可以。85 条好评，共有 304 条点评" "
6 分 - 一般。26 条好评，共有 304 条点评" "
4 分 - 很差。24 条好评，共有 304 条点评" "
2 分 - 糟糕。12 条好评，共有 304 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

4/10 很差

Jennifer

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 5 月入住 1 晚
cw 于 2024年05月7日 的回复
Thank you Jennifer for sharing your feedback with the Holiday Inn team!I’m sorry to hear that your stay was less than satisfactory.Please contact the hotel directly for further assistance.

8/10 还可以

Theo E

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
CW 于 2024年04月20日 的回复
Thank you Theo for sharing your feedback with the Holiday Inn team!

8/10 还可以

Craig

满意：清洁度、员工和服务、住宿条件和设施
All good
2024 年 3 月入住 1 晚
CW 于 2024年03月25日 的回复
Thank you Craig for sharing your comments regarding your recent stay!We are happy to hear you enjoyed your stay and we look forward to your next visit.

6/10 一般

Travis

2024 年 3 月入住 1 晚
CW 于 2024年04月19日 的回复
Thank you, Travis for taking the time to share your feedback with the Holiday Inn Express Team!

8/10 还可以

shelly，Powell

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The past two days we were awaken by false fir alarms around 4:30. Not the easiest situation when traveling with a child with autism.
2024 年 3 月入住 4 晚
CW 于 2024年03月14日 的回复
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn in South Bend.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 超赞

Brian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
CW 于 2024年02月25日 的回复
Thank you, Brian for sharing your feedback with the Holiday Inn team!

2/10 糟糕

Darrin

商务旅客
满意：员工和服务
不满意：住宿条件和设施
Beds were worn
2024 年 2 月入住 1 晚
CW 于 2024年02月25日 的回复
Thank you, Darrin for sharing your feedback!I’m sorry to hear that you were not pleased with the bed in your room!

8/10 还可以

Trinette

2024 年 2 月入住 1 晚
CW 于 2024年02月17日 的回复
Thank you, Trinette for sharing your feedback with the Holiday Inn Team!We look forward to you next visit.

6/10 一般

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All was well until the fire alarm went off at 5:30 in the morning. Thankfully it was a malfunction . But… peaceful sleep was interrupted by the loud alarms going off in our room. Then at breakfast the pancake maker wasn’t working right. And then when we checked out it took the printer 5 minutes to work and print out our receipt.
2024 年 2 月入住 1 晚
CW 于 2024年02月10日 的回复
Thank you,Robert for sharing your comments with the Holiday Inn Express team.I want to take the time to apologize for inconveniences of your recent stay.We hope you will give us another opportunity in the future to make your stay more enjoyable.

8/10 还可以

Chris

2024 年 1 月入住 1 晚
CW 于 2024年03月25日 的回复
Thank you Chris for sharing your feedback with the Holiday Inn team!

10/10 超赞

brian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
CW 于 2024年01月18日 的回复
Thank you for sharing your feedback with the Holiday Inn Express Team!

10/10 超赞

Dave

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
CW 于 2024年01月13日 的回复
Thank you Dave for sharing your feedback with the Holiday Inn Express Team!

10/10 超赞

Tim

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
CW 于 2024年01月13日 的回复
Thank you, Tim, for sharing your feedback with the Holiday Inn Express Team.

10/10 超赞

Cathy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Carla 于 2024年01月1日 的回复
Thank you Kathy for staying with us!We look forward to your next visit!Happy New Year!

8/10 还可以

Leslie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice hotel
The hotel is nice and was in a perfect location for us. The room was spacious and clean. The safe didn't work and the bed was way too soft but who can really complain for the price. The breakfast as a whole was just ok but the biscuits were amazing.
2023 年 12 月入住 3 晚
CW 于 2023年12月25日 的回复
Thank you, Leslie for taking the time to share your experience at the Holiday Inn Express!We really appreciate your business and your feedback!

10/10 超赞

Don

满意：客房舒适度，住宿条件和设施
2023 年 12 月入住 2 晚
CW 于 2023年12月18日 的回复
Thank you Don for taking the time to share your feedback with the Holiday Inn team!

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
Had a great stay, rooms were very clean. Continental Breakfast was very good, alot to choose from. Will stay there again.
2023 年 12 月入住 1 晚
CW 于 2023年12月17日 的回复
Thank you Lisa for sharing your comments with the Holiday Inn team!We are delighted to hear that you had a pleasant stay.We look forward to your next visit!

10/10 超赞

Patricia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
CW 于 2023年12月16日 的回复
Thank you Patricia!We really appreciate your feedback!

6/10 一般

真实旅客

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The room was perfect; but I was disappointed that a hot breakfast was not provided. It was one of the reasons I chose the property.
CW 于 2023年12月16日 的回复
Thank you Alexandria for taking the time to share your comments with the Holiday Inn team. Unfortunately, we had some staffing challenges, and we were only able to offer a continental breakfast Friday morning.I do apologize for the inconvenience.

10/10 超赞

Arthur

满意：清洁度、员工和服务、服务设施、住宿条件和设施
CW 于 2024年02月17日 的回复
Thank you, Arthur for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

8/10 还可以

Jennifer

商务旅客
满意：清洁度、服务设施、住宿条件和设施
It’s great for work
2023 年 12 月入住 1 晚
CW 于 2023年12月16日 的回复
Thank you Jennifer for sharing your comments with the Holiday Inn team!

2/10 糟糕

Diedra

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Not part of the casino
Front desk person wasn’t the kindest . For some reason I had issues with two different credit cards for incentives at the front desk. After I had already paid for the hotel room, we swiped one of my cards it was accepted, and then she claimed it was declined, although I could show her on my statement that the money was deducted, about 10 minutes later when I got to my room it was refunded. Also not my fault. They claim that this hotel is affiliated with the casino but it’s not anywhere near it.
2023 年 11 月入住 1 晚
CW 于 2023年12月16日 的回复
Thank you Diedra for taking the time to share your comments with the Holiday Inn team. I am sorry to hear that you experienced some challenges at check in. Unfortunately, the hotel in not adjacent directly to the Casino, however we are close to the Casino. Holiday Inn is located 10 minutes away from the Casino.

10/10 超赞

Caitlin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and fresh. Great staff
2023 年 11 月入住 1 晚
CW 于 2023年11月24日 的回复
Thank you, Caitlin for sharing your feedback with the Holiday Inn Team!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Only disappointment was that we could not check in early
2023 年 10 月入住 1 晚
CW 于 2023年10月30日 的回复
Thank you for sharing your feedback with us. I am sorry to hear that you could not check in early. The hotel was sold out the night before, and unfortunately, we were unable to check you into the hotel early.

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our room was clean, quiet, and spacious. Staff was efficient and helpful. A minor problem was we had a dripping shower faucet, which couldn't get fixed when during our stay.
2023 年 10 月入住 2 晚
CW 于 2023年10月30日 的回复
Thank you, John for sharing your feedback with us. I am sorry to hear there was a problem with your room faucet. We use your feedback to help with quality and training. Thank you, again for taking the time to share your experience with us.

8/10 还可以

Richard

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean
2023 年 10 月入住 2 晚
CW 于 2023年10月29日 的回复
Thank you, Richard for taking the time to share your feedback with the Holiday Inn team!We look forward to your next visit.

2/10 糟糕

Ronnie

2023 年 10 月入住 4 晚
CW 于 2023年11月14日 的回复
Thank you Ronnie for sharing your feedback with the Holiday Inn Team! I am sorry to see that you were not happy with your stay.Please contact the hotel if you would like to discuss your stay.

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
Convenient and new.
CW 于 2023年10月17日 的回复
Thank you, Mark for sharing your feedback with the Holiday Inn team!We look forward to your next visit!

10/10 超赞

Thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice, clean large rooms. Free breakfast.
2023 年 10 月入住 2 晚
CW 于 2023年10月15日 的回复
Thank you, Thomas for sharing your comments with the Holiday Inn team!We forward to you next visit.

10/10 超赞

Jason

2023 年 9 月入住 1 晚
CW 于 2023年10月2日 的回复
Thank you, Jason for sharing your feedback with the Holiday Inn Team.We look forward to your next visit!

10/10 超赞

Scott

2023 年 9 月入住 1 晚
CW 于 2023年10月23日 的回复
Thank you for sharing your feedback with the Holiday Inn Express. We look forward to your next stay.

8/10 还可以

Janelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location!
Just an overnight stay. Great room and very clean!
2023 年 9 月入住 1 晚
CW 于 2023年09月28日 的回复
Thank you, Janelle for sharing your feedback with the Holiday Inn team.We look forward to your next stay!

10/10 超赞

Kevin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy check-in. Plenty of food options and easy on off of major highways. Newer Hotel. Quiet area. Bright parking lot.
2023 年 9 月入住 2 晚
CW 于 2023年09月27日 的回复
Thanks you, Kevin for sharing your comments with the Holiday Inn team.We look forward to your next stay!

10/10 超赞

Carola

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
CW 于 2023年09月26日 的回复
Thank you, Carola for sharing your comments with the Holiday Inn Team.We look forward to you next visit!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
CW 于 2023年09月26日 的回复
Thank you for sharing your feedback with the Holiday Inn Team.

10/10 超赞

Mark

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Inn did not have tap-and-pay for credit card and the other methods did not function, resulting in a VERY long check-in process.
CW 于 2023年09月18日 的回复
Thank you Mark for sharing your comments with the Holiday Inn Team. We are in the process of upgrading our credit card system to the tap and pay system.

10/10 超赞

James

满意：住宿条件和设施
Front desk staff were great!!
2023 年 9 月入住 2 晚
CW 于 2023年09月18日 的回复
Thank you, James for sharing your comments with the Holiday Inn Team.We look forward to your next stay!

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was very clean and well kept up. Refrigerator, microwave and Keurig provided. Excellent continental breakfast! Friendly staff.
2023 年 9 月入住 1 晚
CW 于 2023年09月11日 的回复
Thank you, Susan for sharing your experience with the Holiday Inn Team. We are delighted to hear that you enjoyed your stay and we look forward to our next visit.

8/10 还可以

Robert，Escondido

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The spaciousness of the room (king size suite), microwave oven and small refrigerator, plus within walking distance of ALDI shopping center, made it very comfortable to dine in. Having a indoor pool and a well equipped exercise room were also big pluses
2023 年 8 月入住 4 晚
CW 于 2023年09月4日 的回复
Thank you Robert for sharing your feedback with the Holiday Inn Team.We are delighted to hear that you enjoyed your stay.We look forward to your next visit.

10/10 超赞

Steven

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
CW 于 2023年09月2日 的回复
Thank you Steven for sharing your feedback with the Holiday Inn team!We are delighted to hear that you enjoyed your stay!

8/10 还可以

Christina

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
CW 于 2023年08月27日 的回复
Thank you Christina for sharing your feedback with the Holiday Inn team!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Very helpful staff
2023 年 8 月入住 1 晚
CW 于 2023年08月18日 的回复
Thank you, Marsha Michal for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very nice
2023 年 8 月入住 1 晚
CW 于 2023年08月17日 的回复
Thank you, Jan, for sharing your feedback with us!We hope you will stay with us again in the future.

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel seems to be a newer build. It’s as good as other Holiday Inn Express hotels I’ve stayed in.
2023 年 8 月入住 1 晚
CW 于 2023年08月6日 的回复
Thank you, Melissa for sharing your comments with the Holiday Inn Express Team! We really appreciate your feedback and we look forward to your next stay.

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Relaxing
Very nice
2023 年 7 月入住 2 晚
CW 于 2023年07月31日 的回复
Thank you, Susan, for sharing your comments with the Holiday Inn Team. We hope to serve your again in the future.

4/10 很差

Lauren

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Flashing yellow light from the smoke alarm kept us awake. Bright flash every few seconds. We asked if the front desk could do anything and they said it was for everyone’s safety. Our room was also right across from the stairwell, and we could hear every time someone opened the door, very loudly. Very poor quality sleep both nights of our stay.
2023 年 7 月入住 2 晚
CW 于 2023年07月29日 的回复
Thank you Lauren for taking the time to share your experience. I am sorry to hear that your stay was less than satisfactory.I’d only wish you would have contacted a manager. This would have given us a chance to address your concerns.Please contact the hotel directly if you would like to discuss your stay.Thank you again for your feedback!

10/10 超赞

Tiffany

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We had a nice clean room waiting thanks to the manager.
2023 年 6 月入住 1 晚
CW 于 2023年06月6日 的回复
Thank you Tiffany for sharing your comments with the Holiday Inn Team!We are delighted to hear that your stay was pleasant!

6/10 一般

Sarah

与家人出行
不满意：住宿条件和设施，清洁度
Upon arrival, the lobby was full of people who had been given keys to rooms that had not been cleaned. The towels in my room had hairs on them. The AC did not work properly. The downstairs restroom had no toilet paper, soap, or tissues.
2023 年 5 月入住 1 晚
CW 于 2023年06月2日 的回复
Thank you Sarah for sharing your comments with the Holiday Inn Team! I am sorry to hear that your experience with us was less than satisfactory. If you would like to discuss your stay further, please do not hesitate to call the hotel direct.

8/10 还可以

Tammy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was clean.
2023 年 5 月入住 1 晚
CW 于 2023年05月27日 的回复
Thank you Tammy for sharing your comments with the Holiday Inn Team!

8/10 还可以

Gregory

与配偶出行
满意：住宿条件和设施，员工和服务
The biggest problem was the construction around the hotel and the noise made by the trucks. If we had realize it earlier we would have ask for a room change. The room was one of the nicest one we had ever stayed in.
2023 年 5 月入住 1 晚
CW 于 2023年05月18日 的回复
Thank you Gregory for sharing your feedback with the Holiday Inn Team! We are delighted to hear that you enjoyed your room.I do apologize about the road construction in the area.Thank you again for staying with Holiday Inn Express.