The house is large, functional, and great for families. We enjoyed the well stocked kitchen (any dish or appliance you might need-they had). Smart TVs in every room worked well for the kids and late night movie watching for the adults! There were a few really disappointing elements during our stay. Before arrival I tried to reach out to the property management team to inquire about early check in. I was on hold for over 40 minutes and then gave up. I called again later to inform about something else and was, again, on hold for over 30 minutes before just giving up. The persons who stayed before us left a large amount of fish carcasses thrown on top of the trash cans (no bags, just throw in). The stench was so bad that we had to keep all the windows closed (difficult when it’s 85* and there is no AC in the house) from Wednesday through Friday until the trash service came. Even neighbors were coming over to inquire about the smell-it was so bad!! A rough start to the trip. Additionally, upon arrival we found an open condom wrapper in one of the guest bedrooms-made me wonder about the thoroughness of the cleaning crew to miss such an obvious infraction. Lastly, the welcome book talks about how pollen is common here (so deal with it) but it is everywhere on the back patio areas and it did not appear to be cleaned recently. The deck and jacuzzi area were not able to be used because the pollen, pine needles and dirt were so bad; plus the horrible trash smell... the outside of the home was unfortunately, mostly unusable for us.
