They, the staff, were very accommodating, friendly, and respectful.
The room was nice, we had a suite with a sofa bed in the living area, whichwe needed as there were 2 of us. The sofa bed though was very uncomfortable, so it was put back as a sofa with the back pillows left off and slept on like that. A little better, but not as comfortable as a traditional sofa bed that had a mattress.
I would definitely book the same room if there was a better fold out sofa, or if there wasnt the need for a sofa bed.