Charlotte SouthPark Mall Hotels

"Staff is great. Michelle at front desk is very helpful and welcoming. Rooms are clean and a giid breakfast."

"This was the worst Hilton Doubletree stay ever. From now on I’m just sticking with strictly Hilton itself or something else. The hotel smelled like weed and wet carpet my entire stay (4 nights). The smell was so bad I caught a headache. Speaking of wet carpet, they had this super loud carpet drying fan thing (see photos) outside of my door running from day 2 of my stay and it was still running when I left. It was very annoying and interrupted any chance of peace and quiet. The entire carpet needs to be replaced. I even went down to the floor with the gym and saw other rooms going through the same thing I was going through with that nonsense right outside of their door. Oh man, and on night two at 1am, the fire alarm goes off and we all had to evacuate. Imagine doing that at 1am when you’re settled in and even worse, have a child with you like I did. We evacuated and I had to call 911. All those ppl and no one called 911 because we all assumed the front desk employee did. I’m not blaming him for anything though I saw him on the phone trying to handle it. I think he was following whatever protocol they had and calling his higher ups. After I called 911 the firefighters got there in 4-5 mins. It took them 30 mins to turn off the fire alarm. I think they walked through everyone’s rooms of all floors because when we went back in our rooms you could tell someone was in there. We were allowed back in after a few mins of the alarm being off. Except for those on the 6th & 7th fl."

"Super nice staff. I did not eat there but it smelled amazing. Beds and bathrooms were very clean. "

"Super nice staff! Helped me with a late checkout and parking for my trip. Love this place!"

"Clean room very quiet area Will be my go to place when I need to come to charlotte "

"My stay was not too bad. The location was perfect. Convenience was a plus. You are walking distance from South Park Mall. Starbucks across the street for the win! Hotel parking was $10 per night."

"Disappointing stay. The staff is nice and the location convenient but the service is minimal: rooms are cleaned every other day, they charge for water, they charge for parking and the linen and blankets had lot of pilling "

"Convenient location. Rooms were very clean but a little small. Room layout is very weird. I would stay here again."

"Excellent hotel ! The room was spacious and clean staff were friendly and the hotel is situated in an excellent location for the bars restaurants and shopping at South Park Mall."