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"Great place"

"This is a great choice if you want to explore Bilbao. Location is great, practically annexed to the bus, tram and subway station. You can also walk to most attraction, including the old town (around 2km). Room was big and comfortable. The A/C worked great. Bed was a bit too soft for me. Shower had good pressure. Breakfast was delicious, they will cook your eggs to order. Everything was fresh, several types of bread, cheese and fruits. One downsize was parking. Use have to use the Intermodal parking and pay regular rate. I paid almost 50 euros for 3 days of parking. Overall a good stay."

"Location is excellent. Hotel is beautiful and staff super helpful. Thankfully they had valet for our rental car. "

"Room was spacious and a great location that is close to old town and the beach."

"Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars). "

"Great staff"

"Roof terrace is useless and staff not very helpful."

"The rooms were awesome and the staff too.Could improve breakfast and dinner"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "