Los Angeles Spadena House Hotels

"We had an issue with a person with mental issues, who was not a guest at the hotel, harassing us while we were trying to eat at the rooftop bar. We asked the staff to help us, and the response was “what can you do, right?”, and they let the woman continue to bother us. We asked to talk to a manager about the issue when we were checking out, and have yet to received a response almost a week later. The hotel itself is clean and pleasant, the desk staff was helpful, and it is generally a good value"

"I stayed at Century Park Hotel while my daughter was hospitalized nearby. Initially, our experience was positive—the room was clean, and the first two nights were comfortable. However, after extending our stay for an additional two nights, things took a very upsetting turn. Due to a miscommunication, valet apparently informed housekeeping that we were checking out that day when we were not. When we returned that evening, we were shocked to find that all of our belongings had been removed from the room and placed in trash bags behind the front desk. Even more concerning, several of our personal items were missing. The situation was handled very poorly. Staff appeared unsure of what had happened and placed the blame on housekeeping, rather than taking accountability or offering a clear explanation. The following day, I was able to locate a few of my missing items, including my mirror and straightener, but not everything was recovered. This experience left me feeling extremely uncomfortable and violated. While our stay started off well, the way this situation was handled overshadowed everything. I would strongly encourage the hotel to improve communication between staff and ensure better protocols are in place to protect guests’ belongings."

"Room & bath clean! Great vanity items & personal products. Streetlight was shining directly into my window but couldnt close shades because it blocked the in-window a/c air flow. A/C very noisey as was the ceiling fan. Love the location though & will stay here again. Staff super nice! "

"Great Place"

"The hotel was so relaxing and peaceful. The view was amazing. Jared C took great care of me and my family"

"One of the best hotel stays I’ve had in a very long time. Great price, friendly staff, nice room and a great location. Highly recommend it! "

"Unfortunately they said at the desk that they were working out some kinks. The television and the coffee maker did not work at all. And the desk said they didn’t have anyone to look at it for us. And lastly, there was no breakfast service when we woke up bc there wasn’t a chef on duty. I don’t understand how they didn’t have food service on a Sunday morning. It’s an adorable hotel. It was just a bummer to pay so much when we missed out on so much A Markle"

"Excellent location. Restaurant was great. Food - and service. Careful sitting on the outdoor patio on Wilshire- lots of crazy folks stopping and harassing for money. Staff seemed oblivious to it. "

"The venue was just absolutely breathtaking. The amenities they provided also just made the stay that much more enjoyable. The staff was very warm right from start, and throughout would always take the initiative to help out. This was the best experience I have ever had. I would highly recommend this place. "