Spray Lakes

It was perfect location and quiet. Very friendly staff. I would book again.

Extremely disappointing stay. The hotel failed to disclose that it was undergoing major renovations. The lobby was under construction, and getting to both the front desk and the rooms was confusing, inconvenient, and frustrating. When I raised my concerns, I was promised complimentary parking as compensation, but it was never applied to my bill. No discount was offered despite the significant disruption. I would not have booked this hotel had I known the true condition of the property. Very poor communication and customer service.

Our stay at the Otter Hotel was absolutely beautiful from start to finish. The entire property is spotless and well‑organized. We loved how many amenities were available, everything from the hot pool, sauna, fitness center, and guest laundry to the super convenient refillable water bottle station and indoor garage. Even the bus stop right in front of the hotel made getting around incredibly easy. The hotel provides free bus tickets, umbrellas for rainy days and bear spray. It also provides free coffee and tea that you can brew in your room. Safe and mini-fridge in the room have a slightly bigger design than other hotels. Good Folk, their on‑site restaurant, was a standout! It offered an upscale dining experience with excellent service and a cozy atmosphere, truly one of the highlights of our stay. Breakfast is served from 7:00an to noon which makes it great for no rush days. The location of the Hotel was perfect: about a 20‑minute walk to downtown Banff or just a quick 10‑minute bus ride. We also had a gorgeous mountain view right from our balcony, which made mornings and evenings feel extra special. Overall, the Otter Hotel delivered comfort, convenience, and beauty in every detail. We would absolutely stay here again.