Spring Valley Family Hotel

"Parking was great on and off highway in seconds"

"Top notch all around!"

"Cc"

"Only reason for overall “2-Stars” is because they LIMIT you to only one guest per/room. If I pay over $200/night I should be able to have whoever I want over. Obviously nothing crazy but just the simple fact that I can’t have company more than 2 people just to have fun is INSANE. I won’t be coming back to this hotel, even again. Sorry!"

"Good breakfast "

"Overall our stay was ok. The room needs to be cleaned better. The curtains were stained like they were water damaged, but we were on an upper floor. The bed skirt was soiled with I don’t know what and the TV was old. No streaming networks to watch if you wanted to. Getting out of the hotel parking lot, the road had very bad potholes which should be fixed. Breakfast was ok. Staff was always friendly and helpful."

"I recently stayed at the Hilton Garden Inn Ridgefield Park for my birthday, and unfortunately, it turned out to be one of the worst hotel experiences I’ve had. We checked in around 8 PM as a family—my husband, my 5-year-old son, my 80-year-old grandmother, and myself (currently pregnant). From the start, we were placed in a room right next to the elevators, which produced extremely loud and constant mechanical noise throughout the night. It was unbearable. On top of that, the AC in the room was not working, making the situation even more uncomfortable—especially given my pregnancy and my elderly grandmother’s needs. By around 10 PM, after realizing we wouldn’t be able to sleep, I called the front desk to request a room change. I was told there were no rooms available, which I later found to be untrue, as rooms were still listed online. It felt like we were not offered a solution simply because alternative rooms may have been more expensive. I would have gladly paid the difference if it had been offered—sleep and comfort for my family were far more important. We ended up not sleeping at all that night. It was incredibly frustrating, exhausting, and honestly ruined what was supposed to be a special birthday stay. To make matters worse, when I reached out afterward, the hotel refused to issue a refund and instead offered just $25 in reward points. After paying $215 for a night we couldn’t even rest, this felt dismissive and unacceptable. This experience was a complete waste "

"great staff,Brian,clean amenities, good breakfast,ice machines were not functional for two nights but fixed on third day,staff gave us ice from somewhere "

"You have roaches and ants in the rooms. You need fumigation and extermination services. Please take care of that as soon as possible. Thank you. "