Springbrook Springbrook Research Observatory Hotels

"Wasn’t happy there was dirty underwear and socks under the bed from previous people! Yuck No tea or coffee sugar or biscuits and no shampoo conditioner etc which is complementry is all motels"

"Lovely room but the customer service is very poor. The woman at reception when we checked was really rude. A simple question seemed to annoy her. The parking situation is a nightmare. We were stuck at the star boom gate for almost 20 minutes as they said we hadn’t paid, when we did. "

"Rooms really nice, service from everyone was exceptional"

"Was there for 3 days and 2 nights room was not cleaned or made once, notified staff no action was taken poor service especially staying in the hotel."

"Neat and clean"

"It exceeded our expectations. I had a little trepidation due to reviews about service levels but I have to say we did not experience anything negative just the opposite. Staff were attentive, pleasant and prompt. The property and room was gorgeous. Restaurants were amazing and service by the pool was great. On arrival we had a wonderful surprise waiting for us in the room from the hotel of champagne and Balloons for my husbands milestone birthday. The location is great and just a short walk to the bars and restaurants in Burleigh."

"It did the job that I had booked it for. Hudson at reception was good, but the time it took to checkin was quite long for a relatively short queue (3). tried to checkin online via the link they sent me but it didn't work and didn't get sent a new one so thad to do it at the hotel. the rooms are getting tired and the money being spent on the oustide would be better of on the inside. "

"Everything about the stay was awesome, will definitely stay again "

"I don't like paying extra for parking."