Springbrook Springbrook Research Observatory Hotels

"The staff were very accommodating and so relaxed; such a charming environment. The small downside was the small size of the shower and the absence of a freezer within the apartment. However, certainly excellent value for money, again, with wonderful and friendly personnel."

"PROS: The resort was very clean, the room modern and well stocked - there was a proper amount of pots and pans and cooking utensils to make use of the kitchen. There were four separate pools; the Splash Zone was well appointed centrally to all rooms. There is a bus stop right outside the resort that takes you into the main train stations and bus/train/tram fares are 50c for 2 hours making it accessible and cheap to reach the theme parks if this is your focus. Transport from the airport is easy; with a bus right at the arrivals terminal, and stopping right outside the resort; 50c per person for the trip (as at May 2026). VEGAN's: This is a vegan Mecca. Within a 3km radius there are dozens of options, including dedicated vegan eateries. CONS: We booked through a booking agency (Wotif), which clearly stated payment at the venue, despite sending evidence we were hassled and threatened cancellation of booking if we didn't pay; inadequate amount of towels supplied (two would be fair, plus a pool towel - not asking for $5 per towel deposit). A bond was required on top of full payment 7 days in advance; cash could be taken but not returned as cash, wallet pay requires a return by direct deposit to the bank account; and a normal card still yields 7-10 days for refund. This is not listed as a requirement in the Wotif booking info. The staff on the front counter appear indifferent to this, and the phone service blame the booking service for having limited info they can send."

"Staff very professional, extremely helpful and friendly"

"The staff were super friendly and helpful. Fantastic beach and fabulous hotel."

"Had a party crew in the next room from 2am when they came back from their night out. Security did nothing. Will not stay there again. Too many other alternatives close by. Waste of money."

"Quick and easy checkin and out. They will validate your Star parking so it’s only $20 on but this must be done on checkin. "

"the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport"

"Exceptional accommodation in the Gold Coast. Great service, good location and great amenities. I’d like to see 24/7 room service but this seems to be rare in the Gold Coast"

"Absolutely outstanding, beautifully appointed hotel and rooms, fabulous view, amazing staff"