2/10 糟糕
Ellen
与家人出行, 带宠物出行
2023年11月6日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Where to start - The hot tub was hot, and the room AC worked. Those are the only positives we had. The staff were rude and didn’t care at all! We arrived on a Friday and were notified the hotel would be shutting down on Sunday. The elevators and ice machines were broken; the floors were really dirty; our fire alarm was disconnected; WiFi was down toilet wasn’t secured to the floor; water went from scalding hot to freezing cold periodically; no coffee or juices during breakfast, which is a loose term for the boxed cereal (with no milk!), and mini-muffins provided. The absolute worst part was on the day we were to check out, the door locks were disabled - Meaning we couldn’t get anywhere with our room keys: We had to have staff use their master keys to open the doors from the outside, as well as our room door. Good luck with any reservation in the future, but staff had terrible things to say about the property owner, as well, so I would absolutely encourage anyone to NEVER stay at this hotel.