I booked this townhome for myself and my family to get away for Thanksgiving. We booked several months in advance and had family driving from out of state to be there. I had attempted to get ahold of the host several times prior to check in to ask some questions and never received a reply. I should have realized that this would be but a small taste of what was yet to come!
I was emailed a link to what was supposed to be the door code but the webpage was empty. I tried fruitlessly to get ahold of the host through VRBO messaging and the number provided, and then after arriving, spent 2 hours on the phone with VRBO customer service while my young grandchildren had to choose between being restless in the car or outside in the cold weather. VRBO customer service eventually put us up in a dingy motel for the night but the accomodations had neither the number of beds nor the amenities we had paid several hundreds of dollars a night for. The next day, I spent another 4 hours on the phone with customer service trying to find another rental (not an easy task the day before thanksgiving). My options were going to be either going hundreds of miles away or paying $1000+ more. The host finally reached out to me and apologized, saying that the phone number provided on the listing is incorrect (something that he should have been well aware of). He gave us the code to the rental and offered a partial refund, which would only have been enough to replace the groceries I purchased for the trip which had spoiled because we weren't able to fit them all in the motel refrigerators.
I wish I could say the fiasco ended once we were able to check in but unfortunately it didn't. The rental did not have the number of beds that was listed, as the 2 double bunk beds upstairs did not have the bottom beds and the tops were very unsteady and not remotely safe for children. The pool was unusable due to the wind. The thermostat kept changing to 65 degrees every night. The only help the manager gave me was to text me a manual that didn’t tell me how to override the presets and we just kept having to reset the temperature over and over again.
As of writing this review I have yet to see a penny of that partial refund even though the host assured me that he had it approved and was putting it in and would then contact me, which, of course, he failed to do. Looking at some of the past reviews I'm not surprised - I'd avoid this host if you want to enjoy your trip.