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关于花岗岩城旅馆的点评

3 out of 5
花岗岩城旅馆
79 Main Street, St George, NB

点评

8.8

超赞

10 分 - 超赞。476 条好评，共有 953 条点评" "
8 分 - 还可以。343 条好评，共有 953 条点评" "
6 分 - 一般。92 条好评，共有 953 条点评" "
4 分 - 很差。30 条好评，共有 953 条点评" "
2 分 - 糟糕。12 条好评，共有 953 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
2017 年 7 月入住 1 晚
Lisa 于 2017年07月15日 的回复
thank you for your feedback! we hope to see you again soon!

10/10 超赞

Amanda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant staff cozy hotel
2024 年 5 月入住 1 晚
Granite Town Hotel 于 2024年05月26日 的回复
Thank you for your review. We hope to see you again.

10/10 超赞

Veronica

满意：清洁度、员工和服务、住宿条件和设施
Great location, easy access from highyway...beautiful walking trail nearby.
2024 年 5 月入住 1 晚
Granite Town Hotel 于 2024年05月13日 的回复
Thank you so much for your feedback and we hope you come to stay with us again.

10/10 超赞

Denise

与配偶出行
Excellent service, inviting and clean!!!
2024 年 5 月入住 1 晚
Granite Town Hotel 于 2024年05月13日 的回复
Thank you for your review. we hope to see you again.

10/10 超赞

lee

满意：清洁度、员工和服务、住宿条件和设施
Very friendly
2024 年 5 月入住 2 晚
Granite 于 2024年05月7日 的回复
Thank you for your kind review !We hope to see you again !

10/10 超赞

Mylene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel très bien tenu. propre et comfortable.
2024 年 5 月入住 2 晚
Meghan 于 2024年05月6日 的回复
Thank you for your positive feedback .We are happy your stay was pleasant and look forward to your next stay.

8/10 还可以

Claire

2024 年 4 月入住 1 晚
Granite 于 2024年05月7日 的回复
Thank you for your review !We hope to see you again !

10/10 超赞

Jane

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
A delightful, updated, and lovely family owned hotel.
2024 年 5 月入住 1 晚
Meghan 于 2024年05月6日 的回复
Thank you for staying with us. We appreciate your feedback and hope to see you again.

2/10 糟糕

Renee

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Very old and dirty!
2024 年 4 月入住 1 晚
Granite 于 2024年04月28日 的回复
We are sorry you did not enjoy our property , I hope you found something that met your needs during your travels !

10/10 超赞

Lisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Been here a few times now. Love it. Will go back again soon. Thanks ladies!!
2024 年 4 月入住 1 晚
Granite 于 2024年04月5日 的回复
Thank you for your positive feedback .We are happy your stay was pleasant and look forward to your next stay !

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
Great stay friendly service.
2024 年 4 月入住 1 晚
Granite 于 2024年04月5日 的回复
Thank you for your positive feedback .We value our guest opinion , we hope you will stay with us again !

6/10 一般

Pickot

与家人出行, 团体旅客
满意：住宿条件和设施
不满意：员工和服务
Cela reste le point de vue de chaque client
2024 年 3 月入住 2 晚
Michelle 于 2024年04月6日 的回复
Thank you for staying with us. We appreciate your feedback.

6/10 一般

Megan

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
Bed was soft, room was clean, just extremely outdated.
2024 年 3 月入住 3 晚
Granite Town Hotel 于 2024年03月22日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Tamara

满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Granite Town Hotel 于 2024年03月12日 的回复
Thank you so much for your feedback, we are glad that you enjoyed your stay with us.

4/10 很差

Lillian

与家人出行, 与配偶出行
不满意：住宿条件和设施，服务设施
I stayed here twice before and it was fine. Unfortunately this time the entire town lost its power. Unfortunate situation but as a business they were unprepared for the unexpected. The only lighting was by cellphone at the front desk. We relied on our cellphones as our only source of lights to and from the car and inside our room and needed to charge them in the car. The beds and pillows were cozy but we hardly slept because of the constant beeping from their alarm. I appreciate that they are new owners, they were lovely BUT unprepared for this situation- bottled water and flashlights would have made a world of difference and get a generator for the front desk at the very least. We verbalized our concerns with the owners and asked if our rate would be adjusted accordingly, they said the system was still down and they would do the charge when the power came back. I got charged FULL price and when I sent an email questioning their decision it was ignored. I returned to St George 2 times since this stay and stayed elsewhere on principle. The owners were lovely but chose 1 night of profit over having loyal customers.
2023 年 12 月入住 1 晚
Vanessa-front desk :) 于 2024年03月10日 的回复
We're so sorry to hear about your experience, as they were very new owners (as you mentioned), they were very surprised themselves that the previous owners didn't have a generator. Since this situation they ran to get one incase of any future power outs! As of your email, some emails unfortunately go straight to "junk mail", however if you call our front desk your always sure to get an answer! I'm positive if you call us about this matter we would compensate as promised! We aim to keep our guest happy and feeling at home, again I'm personally so sorry for what had happened.

10/10 超赞

Tim

与家人出行
满意：员工和服务，清洁度
Clean, Quiet with friendly staff.
2024 年 2 月入住 1 晚
Granite Town Hotel 于 2024年02月26日 的回复
Thank you for staying with us and thank you for your feedback.

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Lovely welcome. Very personable staff. Lovely breakfast. Beautiful grounds full of deer. 💜
2024 年 2 月入住 1 晚
Michelle 于 2024年02月25日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Lauralee

2024 年 1 月入住 1 晚
Granite Town Hotel 于 2024年02月15日 的回复
Thank you for staying with us and thank you for your feedback.

10/10 超赞

Byron

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2024 年 1 月入住 1 晚
Phil 于 2024年01月22日 的回复
We truly appreciate your positive review and the perfect 5 rating! It's fantastic to hear that you had a very nice experience. Thank you for choosing our service, and we hope to have the pleasure of welcoming you again in the future.

10/10 超赞

Ashley

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay and excellent staff. Would recommend.
2024 年 1 月入住 1 晚
Phil 于 2024年01月22日 的回复
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff excellent. Your recommendation means a lot to us. We look forward to welcoming you back in the future!

10/10 超赞

Sylas

2023 年 12 月入住 1 晚
Renee 于 2024年01月7日 的回复
Dear SylasThank you so much for giving us a perfect 5-star rating! We're thrilled to hear that you enjoyed your stay at our hotel. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional experience.

6/10 一般

Terence

2023 年 12 月入住 5 晚
Renee 于 2024年01月7日 的回复
Dear TerenceThank you for taking the time to share your feedback. We appreciate your input, and we're committed to continuously improving our services. If you have any specific suggestions on how we can enhance your experience, please feel free to let us know. We hope to have the opportunity to better meet your expectations in the future.

10/10 超赞

Sharon

与配偶出行
满意：服务设施
We enjoyed our stay, very clean and comfortable. Not to much available for breakfast.
2023 年 11 月入住 1 晚
Granite Town Hotel 于 2023年12月5日 的回复
Thank you so much for your feedback.

8/10 还可以

Sandra

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really lovely property and affordable room.
2023 年 11 月入住 1 晚
Granite Town Hotel 于 2023年12月5日 的回复
Thank you for staying with us and we really appreciate your feedback.

10/10 超赞

nina

满意：清洁度、员工和服务、住宿条件和设施
Cozy and homey nice services
2023 年 11 月入住 3 晚
Granite Town Hotel 于 2023年11月23日 的回复
Thank you for staying with us Nina. We are glad you enjoyed your stay. We thank you for your feedback.

6/10 一般

Earle

商务旅客
满意：客房舒适度
Has a bit of a musty smell in rooms
2023 年 11 月入住 1 晚
Granite Town Hotel 于 2023年11月23日 的回复
Thank you. We appreciate your feed back.

10/10 超赞

Josephine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Feels like home
2023 年 10 月入住 1 晚
Michelle / Front Desk 于 2023年11月7日 的回复
Thank you for staying with us. We appreciate your feedback.

8/10 还可以

Earle

商务旅客
不满意：客房舒适度
Motel has a musty old smell bed was hard
2023 年 10 月入住 1 晚
Michelle / Front Desk 于 2023年11月2日 的回复
Thank you for staying with us. We appreciate your feedback. We will address your concern to our management.

10/10 超赞

Kevin

与家人出行
满意：服务设施
We are very satisfied
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月31日 的回复
Thank your for choosing to stay with us :)

4/10 很差

Alana

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
not too many options around there. rooms are very dated and mattress. musty smell in room. continental breakfast was lacking. no coffee creamer and only bread or cereal. donuts would be nice.
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月30日 的回复
Thank you for staying with us and we appreciate your feedback.

10/10 超赞

Jim

My stay
This hotel is dated but clean and friendly service, breakfast was ordinary and i will stay there again when in st george
2023 年 10 月入住 1 晚
Vanessa/ front desk:) 于 2023年10月30日 的回复
We really appreciate honest feedback, we will do our best to carry on that information to improve the quality of your stay! We cant wait to see you again in the future!!

6/10 一般

Robert

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The kitchenette was poorly stocked, no forks, no bowls. The oven was unusable as the knob was broken off, found the broken knob laying in the cupboard. One of the bifold doors to the kitchenette was missing hardware and it would swing out and hit you as it was only held in place at one end. Numerous rust stains in the toilet bowl, was disgusting.
2023 年 10 月入住 7 晚
Michelle/front desk 于 2023年10月29日 的回复
Thank you for staying with us. We appreciate your feedback. We will address your concern to our management.

8/10 还可以

Pierre

满意：员工和服务，清洁度
Not far from St Andrews and at a reasonable price
2023 年 8 月入住 2 晚
Vanessa/front desk:) 于 2023年10月19日 的回复
thank you for your honest review!

8/10 还可以

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We usually stay here whenever in the area. Alway clean, quiet and comfortable.
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月16日 的回复
Thank you for staying with us. We always appreciate guest feedback.

10/10 超赞

Karen

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff helpful & friendly
2023 年 10 月入住 1 晚
Michelle / Front Desk 于 2023年10月15日 的回复
Thank you for staying with us. We appreciate your feedback

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great front desk staff!
2023 年 10 月入住 1 晚
Vanessa/front desk :) 于 2023年10月14日 的回复
Thank you for your honest feedback! We hope to see you visit us again in the near future!

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 5 晚
Vanessa/front desk:) 于 2023年10月13日 的回复
Thank you for your honest feedback! we hope to see you again in the future!

8/10 还可以

James

与家人出行
满意：员工和服务，清洁度
a bit dated but clean and pleasant staff
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月12日 的回复
Thank you for staying with us and thank you for nyour feedback.

10/10 超赞

Lise

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Vanessa/front desk:) 于 2023年10月9日 的回复
Thank you for your honest feedback!

2/10 糟糕

Rebekah，Upper Kent

不满意：员工和服务
I had a reservation made through Expedia. When I arrived, the desk clerk told me there was no reservation. I showed her my phone with confirmation. She wouldn’t communicate with me, she just looking at the computer and making calls. She wouldn’t even answer my questions if there was a vacancy. She has horrible communication skills, lacks English skills, rude even after she Finally 30 minutes later, yes I did have a reservation. She should definitely not be working the front desk. I spoke with another front desk clerk when checking out in the morning, she was dismissive with me when I tried to explain my frustration to her. I would never stay there again. As well the tv kept kicking in and out, beds were wore out and probably has never been replaced since the place was built. Not impressed at all with the hotel.
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月9日 的回复
Rebekah, we do strive here at the hotel to make everyone's experience a positive one unfortunately there are times when that is not the case. I understand your frustration. Your concerns will be addressed. We do apologize for your negative experience. We sincerely thank you for your feedback.

8/10 还可以

Janet

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Vanessa/front desk 于 2023年10月9日 的回复
very happy to hear!:)

8/10 还可以

Brent

与配偶出行
满意：员工和服务，清洁度
Bed could use a new mattress I think the one on the bed was put in when the built was built Room was clean but out dated
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月6日 的回复
Thank you for your feed back and thank you for staying with us.

10/10 超赞

maryjane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
amazing
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月5日 的回复
Thank you so much for your feed back. We appreciate you staying with us and hope you come again.

6/10 一般

Carlos

与家人出行
满意：员工和服务，清洁度
Measured expectations as this property is on the low cost range. Staff is great but property can benefit from upgrades to bedding and AC units which are too loud to sleep comfortably
2023 年 10 月入住 1 晚
Granite Town Hotel. 于 2023年10月5日 的回复
We thank you for staying with us and thank you for your feed back.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay. Convenient to highway. Very Canadian clean!
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月5日 的回复
Thank you for choosing to stay with us and thank you for your feed back.

10/10 超赞

Wilma

满意：员工和服务，清洁度
Convenient for a stopover before taking the ferry to Grand Manan.
2023 年 10 月入住 1 晚
Granite Town Hotel 于 2023年10月5日 的回复
Thank you for staying with us and thank you for your feed back.

10/10 超赞

Kathryn

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a lovely one-night stay. The place is a bit dated and basic, but a good value. The staff members were wonderfully friendly and helpful. The Continental breakfast was nice, and the park-like setting was great for taking the dog out. We will plan this for our stops in the future.
2023 年 10 月入住 1 晚
Front Desk :) 于 2023年10月2日 的回复
We look forward to seeing you again :)

8/10 还可以

Roger

与配偶出行
满意：员工和服务，清洁度
Advertised as having a restaurant but it has not been open for years.
2023 年 9 月入住 1 晚
Granite Town Hotel 于 2023年10月2日 的回复
Thank you for your feed back. We will have to review and update our site. Thank you for letting us know. We appreciate you staying with us.

8/10 还可以

Karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Vanessa/front desk:) 于 2023年10月1日 的回复
We are so glad to hear that you had a good stay with us! We hope to see you in the future!

8/10 还可以

Barbara

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Granite Town Hotel 于 2023年09月27日 的回复
We appreciate your feed back and thank you for staying with us.