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关于纳帕谷阿丽拉酒店的点评

5 out of 5
纳帕谷阿丽拉酒店
1915 Main St, St. Helena, CA

点评

9.4

绝佳

10 分 - 超赞。72 条好评，共有 89 条点评" "
8 分 - 还可以。9 条好评，共有 89 条点评" "
6 分 - 一般。5 条好评，共有 89 条点评" "
4 分 - 很差。2 条好评，共有 89 条点评" "
2 分 - 糟糕。1 条好评，共有 89 条点评" "

9.8/10

清洁度

9.4/10

员工和服务

9.4/10

服务设施

9.8/10

住宿条件和设施

9.6/10

环保

点评

8/10 还可以

Sheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service and atmosphere
Great quality on service and room. Cost is a little high but wonderful experience.
2017 年 6 月入住 1 晚

10/10 超赞

Bhavin

2024 年 2 月入住 1 晚
Jamie 于 2024年03月24日 的回复
Dear Bhavin,Thank you for your wonderful 5/5 rating for our Alila Napa Valley! It was a delight to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

10/10 超赞

Simie Lavern

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Jamie 于 2024年01月28日 的回复
Dear Simie,Thank you for your excellent 5-star rating for our Alila Napa Valley. We're delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest in the future!Warm regards,Jamie

10/10 超赞

George

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
Melinda 于 2023年12月9日 的回复
Dear George,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 超赞

Jeffrey

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property with fantastic service. I will stay again!
2023 年 10 月入住 4 晚
Melinda 于 2023年12月9日 的回复
Dear Jeffrey,Thank you for taking the time to review our property. We are so glad to hear you found our hotel great with fantastic service. We hope to welcome you back soon!Warm regards,Melinda

10/10 超赞

Jeffery

2023 年 8 月入住 2 晚

10/10 超赞

Jeremy Scot

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was beyond amazing. We thoroughly enjoyed the modern facilities, friendly staff, proximity to everything Napa has to offer.
2023 年 8 月入住 3 晚

10/10 超赞

Alejandro

2023 年 7 月入住 2 晚

6/10 一般

Betsy

与家人出行
满意：员工和服务，清洁度
The four vineyard suites are over the pool. So if you are sitting on your very expensive balconies, you better like other people’s music and conversations because you will hear them until 9:00pm
2023 年 6 月入住 1 晚

10/10 超赞

Colleen

2023 年 6 月入住 2 晚
Alila Napa Valley Guest Services 于 2023年06月14日 的回复
Good afternoon Colleen,Thank you for visiting Alila Napa Valley, and thank you for submitting a review. We are happy to know you enjoyed your time on property and hope to welcome you back again soon!

10/10 超赞

Gerhard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 2 晚

10/10 超赞

Alex

满意：清洁度
2023 年 2 月入住 2 晚

10/10 超赞

bill

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Professional and courteous from start to finish
2023 年 1 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice view
Noises from next door room. We could hear the guests talking and sounds of Television from next door room. Other than that everything was fine. The view from our room is amazing and soothing to the eyes. We loved it…
2022 年 12 月入住 2 晚

10/10 超赞

michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place is fabulous!! Everything stands out but i need to give a big thank you to the cleaning service my wife left her bracelet and they returned it! Not many places would have!! Thank you!!!
2022 年 9 月入住 2 晚

2/10 糟糕

william

2022 年 7 月入住 2 晚

6/10 一般

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Due to covid, they shut the restaurant and room service. They did serve complementary breakfast, but for a property like this one to have no room service is a big disappointment. Also, the electric musak ruins the beauty of the pool area. Service was very good otherwise, and the rooms were very good.
2022 年 6 月入住 3 晚

10/10 超赞

Annu

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property amazing staff. Front desk ladies were so nice and accommodating. Alexia was the best server ever i have came across. All together it was great experience for us.
2022 年 5 月入住 1 晚
Morgan Thompson 于 2022年06月16日 的回复
Thank you so much for sharing your great feedback and for mentioning Alexia and staff. We are glad you enjoyed your stay and we look forward to having you back!

8/10 还可以

Isaiah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the vineyard view and personal fireplace on balcony. Did not like that they do not have a house car so we had to pay for taxi service, private car service, or chance an Uber. Also did not like the how I could hear the people staying in the rooms adjacent to me.
2022 年 2 月入住 3 晚
Morgan 于 2022年03月6日 的回复
Thank you so much for taking the time to provide your feedback. We are glad you loved the property and we appreciate hearing ideas on how to improve!

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施
2022 年 2 月入住 1 晚

4/10 很差

Gabriel

满意：清洁度
不满意：员工和服务
2022 年 1 月入住 2 晚

10/10 超赞

Anna

2021 年 12 月入住 2 晚

10/10 超赞

Nelson

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 11 月入住 1 晚

10/10 超赞

Dana，East Rutherford

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Upon arrival, the views will take you away. The staff is very accommodating, professional and goes above and beyond. I was blown away. The rooms are gorgeous. The amenities are AMAZING!! Definitely a 10-Star venue!
2021 年 11 月入住 1 晚
Morgan Thompson 于 2021年12月22日 的回复
Thank you for taking the time to provide such great feedback!

10/10 超赞

Mark F

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing experience!
2021 年 11 月入住 1 晚
Morgan Thompson 于 2021年12月22日 的回复
Thank you so much!

10/10 超赞

Helen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 11 月入住 1 晚

10/10 超赞

Peter

2021 年 10 月入住 2 晚

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 4 晚

8/10 还可以

Candice

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 2 晚

8/10 还可以

Christopher

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
for the price of more than 1k/night, I expected better service.
2021 年 9 月入住 1 晚

10/10 超赞

Matthew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One of my favorite resorts
2021 年 9 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

10/10 超赞

Marquis C

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was in excellent condition, very clean, and the staff was super friendly.
2021 年 9 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Alila Napa
Beautiful hotel, service could have been better, as they seemed short handed all weekend, especially in the restaurant.
2021 年 8 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Alila napa
Beautiful hotel, service could have been better because they seemed short handed all weekend, especially in the restaurant.
2021 年 8 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful relaxing hotel and the service was perfect which is especially impressive in this Covid era when everyone is short-staffed.
2021 年 8 月入住 3 晚

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful, clean, tasteful and thoughtful, loved our stay!
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Loved it
2021 年 8 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wow what an amazing place to settle into if you want to experience and minimalist high end resort. Very beautiful property and grounds. The staff is excellent, kind, and knowledgeable.
2021 年 7 月入住 1 晚
Alila Team 于 2021年08月1日 的回复
We appreciate your feedback and are ecstatic to hear you had an amazing time! We hope you return soon for us to welcome you back to the Napa Valley.

8/10 还可以

Antonio

满意：清洁度、住宿条件和设施、客房舒适度
2021 年 7 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Amazing place perfect for a relaxing trip to Napa
2021 年 6 月入住 3 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect couples getaway
Lovely hotel, super nice staff and GORGEOUS grounds. Not that we don’t like kids (we have two) but great place to far away with your special someone. Quiet & sophisticated.
2021 年 6 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic staff and amazing property! Thank you!
2021 年 6 月入住 1 晚
Alila Team 于 2021年06月15日 的回复
We truly appreciate your thoughts and recognition of our staff and property. We will see you next time!

10/10 超赞

真实旅客

2021 年 5 月入住 1 晚
Morgan Thompson 于 2021年06月13日 的回复
Thank you!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall, the stay was good. This is an adult only hotel, and they should make it clear on the website and booking venue’s website. The staffs were friendly and the food was great! I would recommend it.
2021 年 5 月入住 1 晚
Alila Team 于 2021年06月1日 的回复
Thank you so much for your positive feedback and the praise for our staff and Acacia House! We appreciate your suggestion for clarification on our website and booking venues. We hope to see you again soon!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect for couples! We loved it!
2021 年 5 月入住 1 晚

10/10 超赞

Joseph

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding
The Napa Valley is loaded with great hotels and this stands out with the best. Staff was tremendous.
2021 年 5 月入住 2 晚
Alila Team 于 2021年05月20日 的回复
Joseph, We are so happy to hear of your pleasure with our property and in the Valley. Thank you for the recognition of our fabulous staff! We welcome you back the next time you want to get away and relax for a couple of days.

10/10 超赞

Manjunatha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent facility and service , would comeback here anytime
2021 年 4 月入住 3 晚
Front Desk Host 于 2021年05月26日 的回复
Thank you, we look forward to your next visit!

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 1 晚