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关于贝斯特韦斯特普拉斯圣路易斯机场酒店的点评

2.5 out of 5
贝斯特韦斯特普拉斯圣路易斯机场酒店
4576 Woodson Road, St. Louis, MO

点评

9.2

非常棒

10 分 - 超赞。630 条好评，共有 884 条点评" "
8 分 - 还可以。168 条好评，共有 884 条点评" "
6 分 - 一般。44 条好评，共有 884 条点评" "
4 分 - 很差。12 条好评，共有 884 条点评" "
2 分 - 糟糕。30 条好评，共有 884 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

hong

满意：清洁度、员工和服务、住宿条件和设施
clean
2023 年 3 月入住 4 晚
Guest Relations Manager 于 2023年03月26日 的回复
Hong, we appreciate you staying with us and we hope to see you again!

8/10 还可以

真实旅客

2020 年 11 月入住 1 晚
General Manager 于 2020年11月22日 的回复
Thank you for taking a few moments to leave us a rating, we deeply appreciate it!

10/10 超赞

Jasmine

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
So clean! Smelled great!
2024 年 5 月入住 1 晚

10/10 超赞

Tanya，Sioux Falls

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel
2024 年 4 月入住 1 晚

10/10 超赞

Sheri

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place. Great INDOOR pool! Early morning shuttle service Quiet. Great staff. Good breakfast.
2024 年 5 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
Sheri, we appreciate your taking a moment to share some feecback!

10/10 超赞

Martha，Huntington Beach

满意：清洁度、员工和服务、服务设施、住宿条件和设施
excellent
2024 年 5 月入住 3 晚
Guest Relations Manager 于 2024年05月9日 的回复
Awesome!

10/10 超赞

Victoria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
*
2024 年 5 月入住 2 晚
Guest Relations Manager 于 2024年05月9日 的回复
Wonderful!

10/10 超赞

Kristi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was pleasantly surprising. Very clean. Very nice folks.
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
Krisit, thank you for sharing! Until next time... :)

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Easy in and out
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
Perfect, we strive for easy on both sides. We hope you will choose to stay again when your travels may bring you to St. Louis

10/10 超赞

Frank，Quincy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
We look forward to your return!

10/10 超赞

sean

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
Thank you for sharing!

10/10 超赞

belinda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thx
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank YOU for sharing!

10/10 超赞

Angelique

与家人及幼儿出行, 与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Every time we entered into the property it smelled clean and was kept clean. Breakfast was delicious, accessible and enjoyable! My family and I were very pleased with our stay and our free hotel shuttle service to and from the airport.
2024 年 4 月入住 5 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing your first hand experiance with us! We are thrilled your family enjoyed every facit of their stay and lok forward to your return.

10/10 超赞

Ashley

2024 年 4 月入住 1 晚

10/10 超赞

Bonnie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Was very close to our terminal … only 6 minute drive.
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Bonnie, we seriously couldnt get any closer to terminal 2 if we tried. Thank you for choosing to stay with us prior to your flight!

10/10 超赞

Shelah

2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年05月9日 的回复
Shelah, thank you for taking a few moments to share!

10/10 超赞

Heather

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel for convenience to airport. Clean, updated, very friendly staff and breakfast. Also very good airport shuttle.
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年04月30日 的回复
Heather, thank you for sharing your feedback on your most recent stay! We lookforward to being your home away from home.

2/10 糟糕

Daniel，bronx

不满意：清洁度、员工和服务、住宿条件和设施
this property pulled the classic bait and switch the reservation advertise me clearly states deposit of $200 will be assessed for anyone under the age of 21 that wants to check in or anyone local living within 30 miles. St. Louis, Missouri I live in New York City, which is 15 hours away and I’m 37 years old are the facts
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年04月7日 的回复
Daniel, after checking and then double checking to ensure nothing was missed, it appears your reservation was not charged a deposit at all. You are correct, as stated in your review here: there is a 200 deposit charged if you reside within 30 miles of our property, under the age of 21 at check-in, or if you will be choosing to pay with cash. All of wich the deposit is returned upon checkout provided there are no damages to the property. We do hope in the future, a deposit charged to other guests per policy, will not cause a disturbance to your stay.

6/10 一般

Michael

2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing! We hope to acheive those final stars next visit!

8/10 还可以

Elizabeth

与家人及幼儿出行
满意：员工和服务，清洁度
Clean and convenient for dropping off the rental car and getting to an early morning flight.
2024 年 4 月入住 1 晚
Guest Relations Manager 于 2024年04月5日 的回复
You cant get too much closer to 5 diffrent rental car locations all within a 3 block radius! Thank you for sharing

10/10 超赞

Erica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Will be back
2024 年 3 月入住 2 晚
Guest Relations Manager 于 2024年04月5日 的回复
We look forward to that!

10/10 超赞

Lori

满意：清洁度、员工和服务、服务设施、住宿条件和设施
i was really impressed with this hotel. i've paid twice this for other hotels that weren't near as nice. and the girls at the front desk were very nice and helpful.
Guest Relations Manager 于 2024年05月9日 的回复
Lori, we thank you for such a great review! We strive for a home-away-from-home feel and we are greatful that was the takaway during your visit.

10/10 超赞

Anne

2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing!

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to park and get to.
2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing!

2/10 糟糕

Cole

2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月5日 的回复
Cole, please reach out to us directly so we can hear further how we may be able to remedy this stay and areas of improvement!

6/10 一般

Kaycee

与家人出行
满意：住宿条件和设施，清洁度
Room was the best part of this location. It was clean and comfortable but despite being a smoke free facility listing no smoking/vape/marijuana the entire floor and our rooms smelled like marijuana multiple nights we were there. It was also very noisy with slamming of doors every 5 minutes after 11pm and children running thru the hallways also every 5 minutes. Staff told us the place were busy when we brought it up. Not sure why there are rules in place then. Breakfast had hard biscuits that felt like they were leftover from the day before, the bacon was see thru and the eggs were cold. If it were for the comfortable and clean room this would be a hard 1 star review.
2024 年 3 月入住 2 晚

6/10 一般

Jari

2024 年 3 月入住 6 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing!

10/10 超赞

Yolanda

满意：住宿条件和设施
2024 年 3 月入住 3 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing!

8/10 还可以

SARA

2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月5日 的回复
Sara, we look forward to making your next visit a 5 star experiance.

6/10 一般

José，Bloomingdale

与家人出行
满意：住宿条件和设施，员工和服务
EL DESAYUNO ES DE MUY MALA CALIDAD. LA LIMPIEZA EN EL AREA DE DESAYUNO DEBE REALIZARSE UNA VEZ CULMINE EL HORARIO, NO DURANTE LA PRESENCIA DE LOS CLIENTES. NO SE DEBE RECONENDAR ESTE HOTEL COMO UN SITIO FAMILIAR PARQUE NO LO ES, ES UN HOTEL DE PASO PARA CONTINUAR UN VIAJE O PARA POCA DURACION PORQUE LAS INSTALACIONES SON MUY BÁSICAS QUE NO CORRESPONDEN A UN AMBIENTE FAMILIAR.
2024 年 3 月入住 3 晚
Guest Relations Manager 于 2024年03月24日 的回复
Gracias

2/10 糟糕

Marianne

与家人出行
We arrived around midnight and were exhausted. We went to our room and it had not been cleaned! We had to go back to the front desk to ask for a clean room.
2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年03月24日 的回复
We appologize the incorrect keys were provided upon arrival to an unclean room, we are glad our desk agent was ble to quickly rectify the issue.

10/10 超赞

Pamela

与家人出行
满意：住宿条件和设施，员工和服务
Very clean and staff was very accommodating.
2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing with us!

10/10 超赞

Pamela

2024 年 3 月入住 1 晚
Guest Relations Manager 于 2024年03月24日 的回复
Thank you for taking a moment to share your experiance!

10/10 超赞

Joey

满意：清洁度、员工和服务、住宿条件和设施
Always great staff at checkin. Nothing to eat around airport though. But for early flights my favorite, clean, simple place. Shuttle quick!
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年03月8日 的回复
Joey, we are greatful we have become your go-to when a flight out of Lambert is needed!

2/10 糟糕

Yolanda

I got to the hotel to check in and was told that I had to give a $200.00 deposit since I live less than 30 miles from the hotel. I didn't have the extra funds to put down a deposit. So I had no choice but to cancel my stay a the front desk. But in doing this I loss my payment for my room because I didn't give a 24 hour notice. This is so unfair to me as the customer since this information wasn't provided when I made my reservation on- line. If this information was given up front before I confirmed my reservation I wouldn't have went thru the reservation. I feel that I should be given a credit so I can have the opportunity to stay at the hotel in the future. Plus I feel it would only be fair to me as the customer.
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年03月8日 的回复
Yolanda, we appologize for any mis-communication there may have been; if we as a hotel are not honoring a reservation charges do not stand. We do have our deposit policy articulated on all websites and reservation confirmations which do highlight this 200 hold. I am sorry it was missed! Please touch base with the hotel directly if any further assistance may be needed.

10/10 超赞

Tamia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The water was not hot in the mornings but over all it was great place to stay
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年03月24日 的回复
Informing us when anything may need improvement allows us to provide a better experiance for others, thank you for sharing!

8/10 还可以

Christina

2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年04月23日 的回复
Thank you for sharing!

8/10 还可以

Crystal

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was clean and smelt nice. The breakfast wasn’t that good.
2024 年 2 月入住 2 晚
Guest Relations Manager 于 2024年04月5日 的回复
Thanks to your candid feedback, Crystal, we have since revamped our breakfast offerings. Thank you!

10/10 超赞

Amanda

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not much around being located by the airport but very clean and the gentleman at the front desk was very quick at checking us in. Made it very easy for us to drop our rental car off and walk back to the hotel which was not even a 2 minute walk away so we are able to shuttle to the airport from the hotel for our 5am flight and not have to worry about returning the car that early
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年03月8日 的回复
Amanda, you have that right; there is no way to get any closer to all of the rental car locations; talk ahout convieniant!

4/10 很差

Jamie

商务旅客
不满意：员工和服务
The staff was rude
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年03月24日 的回复
Jamie, I am sorry this was the perception of your recent visit. We hope you will allow us another oportuntiy to exceed your expections.

10/10 超赞

Leidy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good location and overall good stay
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年02月12日 的回复
Leidy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

4/10 很差

Shontel

不满意：员工和服务，清洁度
The first room given had a dirty shower that had blood and some gross substance inside. Was moved into another room that still had a gross substance in the shower.
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年02月10日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 超赞

Troy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年02月8日 的回复
Troy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 超赞

Candace

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and environment
Guest Relations Manager 于 2024年02月7日 的回复
Wonderful! Thank you for sharing!

10/10 超赞

Rebecca

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice and clean. Spacious room and very clean bathroom.
2024 年 2 月入住 1 晚
Guest Relations Manager 于 2024年02月7日 的回复
Rebecca, thank you for taking a moment to share your feedback with us!

10/10 超赞

Autumn

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms, way more updated than some of the other airport hotels and decently priced long term parking.
2024 年 1 月入住 1 晚
Guest Relations Manager 于 2024年01月27日 的回复
Autumn, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property. We hope we can host your future stays when you are in St. Louis. Safe travels!

8/10 还可以

Juana

2024 年 1 月入住 1 晚
Guest Relations Manager 于 2024年01月25日 的回复
Juana, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 超赞

Amanda

满意：清洁度、员工和服务、住宿条件和设施
Josh was great! He turned our bad experience at another hotel into a great ending….. rooms were clean, updated & smelled great.
2024 年 1 月入住 1 晚
Guest Relations Manager 于 2024年01月23日 的回复
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property and are happy to hear Josh was able to help you. We hope we can host your future stays when you are in St. Louis. Safe travels!

8/10 还可以

Leslie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently located
2023 年 12 月入住 1 晚
Guest Relations Manager 于 2024年01月19日 的回复
Leslie, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays in St. Louis. Safe travels!

10/10 超赞

Amanda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was clean and was up to date. Friendly staff.
2024 年 1 月入住 1 晚
Guest Relations Manager 于 2024年01月18日 的回复
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our friendly staff and property. We hope we can host your future stays when you are in St. Louis. Safe travels!