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聖路易森林公園卡薩公寓酒店的評價

3.5 out of 5
聖路易森林公園卡薩公寓酒店
5510 Pershing Ave, St. Louis, MO

評價

9.0

卓越

10 分評分，優異；98 則評價中有 60 則" "
8 分評分，不錯；98 則評價中有 28 則" "
6 分評分，一般；98 則評價中有 6 則" "
4 分評分，欠佳；98 則評價中有 1 則" "
2 分評分，很差；98 則評價中有 3 則" "

9.4/10 

整潔度

8.4/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

9.8/10 

環保程度

評價

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 5 月住了 4 晚

10/10 優異

Rebecca

家人同遊
讚好：整潔度、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kasa Forest Park St. Louis 於 2024年3月24日的回應
Hi Rebecca,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
The apartment was amazing! The outdoor patio near the club house was messy and i was nervous to use the hot tub. I was disappointed because i really wanted a use the outdoors space. But otherwise it was great!
於 2024 年 2 月住了 3 晚
Kasa Forest Park St. Louis 於 2024年2月7日的回應
Hi, Thank you for your positive review! We're delighted to hear that you found the apartment amazing during your stay. We apologize for any inconvenience caused by the messy outdoor patio near the clubhouse and understand your concerns about the hot tub. Our team will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your valuable feedback as it helps us improve. We hope you had a great time utilizing the other amenities and look forward to welcoming you back to Kasa Forest Park St. Louis on your future travels!Best regards,Team Kasa

8/10 不錯

jike

於 2024 年 1 月住了 3 晚
Kasa Forest Park St. Louis 於 2024年1月9日的回應
Hi jike,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

8/10 不錯

Carl

家人同遊
讚好：整潔度、設施服務和住宿狀況
To start, the reservation process was very unclear. Instructions were vague to the point I could not find the page to complete any process requested. Check in again was almost impossible, It took us a half hour get inside the front door after we found the building. Nothing said Kasa on the building. At checkout I was asked to login to my Kasa account but there was absolutely no place to do that.
於 2023 年 12 月住了 2 晚
Kasa Forest Park St. Louis 於 2023年12月13日的回應
Hi Carl,Thank you for sharing your feedback with us. We're genuinely sorry to hear about the challenges you faced during the reservation and check-in processes at Kasa. Ensuring a seamless and intuitive experience for our guests is a top priority, and it seems we fell short in your case.We're taking your comments seriously and will look into clarifying our reservation instructions and check-in procedures. It's important to us that finding and accessing our properties is straightforward, and we'll work on making our signage more visible.Regarding the checkout process and the difficulty with accessing your Kasa account, we apologize for any confusion caused. We're here to assist you with any lingering concerns or questions you may have about this.Your experience provides us with valuable insight into areas needing improvement, and we appreciate you taking the time to bring these issues to our attention. We're committed to making things right and hope to have the opportunity to provide you with a much better experience in the future.Best regards,Team Kasa

10/10 優異

Anthony

讚好：整潔度、設施服務和住宿狀況
Amazing apartment & easily accessible!
於 2023 年 11 月住了 2 晚
Kasa Forest Park St. Louis 於 2023年11月25日的回應
Hi Anthony,We're thrilled to hear that you had an amazing experience at our apartment and found it easily accessible. It's wonderful to know that our accommodations met your expectations and provided you with convenience. Thank you for choosing Kasa Forest Park St. Louis as your accommodation. We can't wait to have you back with us!Best regards,Team Kasa

10/10 優異

Amy (Carrollton)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Kasa Forest Park exceeded my expectations in every way. It was clean, spacious and a perfect place to stay in St. Louis. It was so nice to be within walking distance to the park.
於 2023 年 11 月住了 3 晚
Kasa Forest Park St. Louis 於 2023年11月22日的回應
Hi Amy,Thank you very much for leaving such a wonderful review of Kasa Forest Park St. Louis! We are thrilled to hear that we exceeded your expectations in every possible way. Our main goal is to provide clean and spacious accommodations that offer a perfect place to stay in St. Louis. We're happy to know that you loved being within walking distance to the park. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. We can't wait to have you back in the future!Best regards,Team Kasa

10/10 優異

Scott

商務旅客
讚好：整潔度和客房舒適度
Enjoyable place to stay for 2-4 people.
Nice location and great space.
於 2023 年 11 月住了 2 晚
Kasa Forest Park St. Louis 於 2023年11月16日的回應
Hi Scott,Thank you for choosing to stay at Kasa Forest Park St. Louis and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing comfortable and stylish accommodations, and it's wonderful to know that you found the place enjoyable for your group. The location is indeed one of the highlights of our property, offering convenience and easy access to nearby attractions. We appreciate your kind words and look forward to welcoming you back again soon!Best regards,Team Kasa

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、設施服務和住宿狀況
Location was great for half marathon and visiting the park!
於 2023 年 11 月住了 2 晚
Kasa Forest Park St. Louis 於 2023年11月15日的回應
Hi Jeffrey,We're glad our location was convenient for your half marathon and visit to the park. We strive to provide a great experience for all our guests and are happy we could contribute to your enjoyable stay. We eagerly look forward to your return!Best regards,Team Kasa

10/10 優異

Jerry

讚好：整潔度和客房舒適度
First Kasa
This was our first Kasa booking. The virtual check in was easy and the property was great for exercise.
於 2023 年 11 月住了 2 晚
Kasa Forest Park St. Louis 於 2023年11月7日的回應
Hi Jerry,Thank you for choosing Kasa Forest Park St. Louis for your first booking! We're thrilled to hear that the virtual check-in process was easy for you and that you found the property great for exercise. Your positive feedback means a lot to us and encourages us to continue providing exceptional experiences. We can't wait to welcome you back for another enjoyable stay in the near future!Best regards,Team Kasa

10/10 優異

Tobias Daniel

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Everything was clean, check in was easy, safe parking, I would recommend it!
於 2023 年 10 月住了 3 晚
Kasa Forest Park St. Louis 於 2023年10月18日的回應
Hi Tobias,Thank you so much for taking the time to share your experience at Kasa Forest Park St. Louis. We're thrilled to hear that everything was clean and that you had an easy check-in process. It's great to know that you felt safe with our parking facilities. Your recommendation means a lot to us and we truly appreciate it. We can't wait to welcome you back for another exceptional stay!Best regards,Team Kasa

8/10 不錯

Miriam

讚好：整潔度、設施服務和住宿狀況
I really liked the beautiful and spacious unit. My only issue was the bugs. There were fruit flies hanging around the whole time I was there, when you swatted one there were always two or three more. There were no ants in the room, but when I tried to open the windows in the living room area there was a swarm behind each one, and the patio furniture had quite a few cobwebs and several small spiders. Literally everything else about the room was awesome, the fact that it had a washer and dryer and the really comfy bed, and spacious closet. The gym was great, the pool and hot tub weren't heated, but it was still nice to sit out there.
於 2023 年 8 月住了 5 晚
Team Kasa 於 2023年8月25日的回應
Hi Miriam,Thank you for sharing your feedback. We're delighted to hear that you enjoyed your beautiful and spacious unit and its amenities and comfortable bed. We apologize for any inconvenience caused by insects at this time of the year. Your comfort is valuable to us, and we will address this issue to ensure a better experience for our guests. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Best regards,Team Kasa

8/10 不錯

Cassandra

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
The apartment was very clean and it was quiet. The virtual check in was easy to follow. It would not be good for someone traveling alone due to the fact you have to find parking on the street and then check in, go to your room, get a key fob, then go back and get your car and use the fob to get into the garage. When checking out, you have to use the fob to get into the garage, exit the garage, then return the fob to your room. As a female, I would not want to do this by myself. My husband and I were together, so it was inconvenient, but not as much as traveling alone. I couldn't use the QR code on the card in the room to check out. The internet wouldn't connect and allow me to use it. So I had to wait until I was outside and use a link in my instructions to check out. In the room, it was clean, had extra towels and bedding. The bed is comfortable, the kitchen is very nice, At first the TV wouldn't come on (it wouldn't work so we looked and found the power strip was turned off). There needs to be instructions on how to get the internet connected on the TV so YouTube, the RoKu etc will all work. I figured it out and connected to the internet, but if anyone not familiar with computers or the internet tried using the TV, they would have problems. I brought my own coffee, but there was no coffee maker other than the Keurig. I would suggest an electric coffee maker instead of the Keurig. It was a nice place, and as long as I had my husband with me, I would stay there again.
於 2023 年 8 月住了 2 晚

10/10 優異

Melvin

讚好：整潔度和客房舒適度
於 2023 年 7 月住了 3 晚

2/10 很差

Oliver

不滿：整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 2 晚

10/10 優異

Janneke

家人同遊
讚好：整潔度和客房舒適度
Super clean, super nice. Check in easy. Check out easy. Very nice apartment. Walking distance to The Muny. Only thing that was a head scratcher was the water in the kitchen sink didn’t get hot.. everything else great!
於 2023 年 6 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Great for a family
Great place to stay. It was clean and easy to get to. It’s nice having a dedicated parking space as well. The kids loved having their own room.
於 2023 年 6 月住了 3 晚

2/10 很差

Pamela

Scary
Very very very long difficult instructions to get sin and out of the building. 2 FOBs also. Can’t stay here without a smart phone. Lots of work to get in and out….not recommending ever!!!!!!!
於 2023 年 5 月住了 2 晚

10/10 優異

Revathi

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 4 月住了 3 晚

8/10 不錯

Ami (Gary)

讚好：整潔度和住宿狀況
I really liked the convenience of the property. It was clean, with the exception of what looked liked permanent stains on the coffee table but turned out not to be. It looks like it just wasn't cleaned. I loved the location and the homey feel it gave property.
於 2023 年 3 月住了 3 晚

8/10 不錯

CRICKET

家人同遊
讚好：整潔度和住宿狀況
The actual room was amazing however the halls were 90° and extremely long nothing to help carry bags up and down long halls. Parking garage needs new numbers painted. Also it would have been nice to have a map to figure out where everything was (grills, outdoor seating)

10/10 優異

Lori

家人同遊
讚好：整潔度和客房舒適度
Loved my stay here
I loved our stay there. It was a really nice facility and the supplies we had at our disposal were top notch. I couldn’t have made any changes.
於 2023 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
於 2023 年 1 月住了 3 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Liked the apartment very clean easy to check in will stay again
於 2023 年 1 月住了 2 晚

10/10 優異

RUTHEL

家人同遊
讚好：整潔度和客房舒適度
New Year 2023
Amazing, clean space that was close to train tracks. Almost everything was working, the large window in living room blinds wouldn't open and one of the shelves was rigged to stay in place with the weight of coffee mugs. I would definitely go back....Beautiful property
於 2022 年 12 月住了 2 晚

10/10 優異

ashok

讚好：整潔度和客房舒適度
One of the best place to stay, it’s secured, and 5 star customer service. House is pretty clean and mattress is comfortable. They also provide good amount of kitchen stuff, body wash & laundry detergent. I also liked their In-unit laundry.
於 2022 年 12 月住了 3 晚

10/10 優異

Jacob

讚好：整潔度和客房舒適度
於 2022 年 12 月住了 2 晚

10/10 優異

Derek (Los Angeles)

商務旅客
讚好：整潔度、設施服務和住宿狀況
The apartment was very nice and clean. Everything was contactless and very easy for check-in and check-out. i would use a Kasa property again.

10/10 優異

Matthew

於 2022 年 10 月住了 2 晚

10/10 優異

Ethan

商務旅客
讚好：整潔度和客房舒適度
於 2022 年 9 月住了 4 晚

10/10 優異

Alexandra

於 2022 年 9 月住了 2 晚

10/10 優異

Robert

讚好：整潔度和客房舒適度
於 2022 年 9 月住了 4 晚

10/10 優異

Jose

讚好：整潔度和客房舒適度
於 2022 年 9 月住了 4 晚
Team Kasa 於 2022年9月14日的回應
Thank you for your positive rating, Jose! It serves as an inspiration for our team to continue delivering the best experience for our guests. We look forward to welcoming you back next time you visit our city. See you back soon at Kasa Forest Park St. Louis!

10/10 優異

Michael

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
That it had every thing you needed local restaurants all within walking distance. Easy check in and great pool and hot tub.
於 2022 年 9 月住了 2 晚
Team Kasa 於 2022年9月14日的回應
We're glad you enjoyed our location, amenities, and services, Michael! We look forward to having you back next time you're in St. Louis!

10/10 優異

Ryan (St. Louis)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great value in a great location close to the Central West End neighborhood and across from Forest Park. The unit was very spacious and clean and the gym and pool hot tub were wonderful.
於 2022 年 8 月住了 3 晚
Team Kasa 於 2022年8月11日的回應
Hi Ryan, we're happy you found value in your choice to stay with us because of our location, cleanliness, and amenities. Do visit us again on your future travels to St. Louis! We'd love to have you back!

10/10 優異

Sarah (Matthews)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Love the location with an easy walk into Forest Park, the Loop, and the Central West End.
於 2022 年 6 月住了 2 晚
Team Kasa 於 2022年8月11日的回應
Hi Sarah, thank you for sharing your positive experience! We're delighted that our location made it possible for you to enjoy what the city offers. We hope to welcome you back on your future travels to St. Louis!

8/10 不錯

brandi

家人同遊
讚好：整潔度和設施服務
The family condo we stayed in was easy to access. Directions were veryv well prepared and our parking spot in the parking garage was exceptionally convenient. I didnt not appreciate that the couch was broken unable to be pulled out for a bed and was already documented before our booking. Inaddition it had snowed and iced the day before and no absolutely no salt no care was done for the saftey on the entrance walkway. So dangerous slick tile!!!!
於 2022 年 2 月住了 2 晚

10/10 優異

Elizabeth

家人同遊
讚好：整潔度和客房舒適度
It was a very nice property. It was a great location for all our activities.
於 2021 年 11 月住了 5 晚
Kasa Living 於 2021年12月3日的回應
Elizabeth, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

6/10 一般

Stacey

家人同遊
讚好：客房舒適度
不滿：整潔度
Nice location. But Strict Rules
The decor was elegant and nice. Towels were old, unmatched, and rough. Pet spa and garage parking was nice. Downside: You're not allowed any guest our visitors so my parents couldn't visit and the walls are thin. Couple next door to 518 argued late frequently. Door lock had low battery so we had to trust maintenance to enter anytime because a time slot could nit be given. ON vacation you like to lay back and enjoy a cigar on the patio, but that was against the rules.
於 2021 年 11 月住了 6 晚
Kasa Living 於 2021年12月3日的回應
Stacey, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are always looking for ways to improve our guest experience. Safe travels, Team Kasa

8/10 不錯

Shirley G. (Tucson, AZ)

讚好：整潔度
DeBaliviere Place
This is the second time we stayed in a property managed by Kasa in the same building in St. Louis near the Washington University campus. The apartment was clean and had all the amenities if you have a family to feed. Although we were not in the apartment much except for sleeping. It was very well equipped for cooking, laundry, and winding down for the evening. It was a bit more lively this weekend and might have been because Halloween was around the corner. The Metro runs very close to this area, so if you are a light sleeper, you may want to consider another VRBO or hotel. Overall the apartment was very clean and lots of amenities and the management staff was very responsive.
於 2021 年 10 月住了 3 晚

10/10 優異

Alejandro

讚好：整潔度、設施服務和住宿狀況
於 2021 年 10 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
於 2021 年 10 月住了 4 晚
Kasa Living 於 2021年10月19日的回應
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
Pet-friendly location, close to many attractions.
於 2021 年 7 月住了 6 晚
Kasa Living 於 2021年7月31日的回應
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 優異

Joelle F.

讚好：整潔度
Very Nice Property
The property was just as described and looked exactly like the pictures. It's in a quaint little neighborhood, very close to the park and museums. Great restaurants and night life are literally 5 minutes away. The properties amenities were great. Check in and out was seamless. We will stay here again! Thank you Kasa staff.
於 2021 年 5 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度
於 2021 年 5 月住了 4 晚
Kasa Living 於 2021年6月9日的回應
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 優異

Amanda

家人同遊
讚好：整潔度和客房舒適度
It was amazing
於 2021 年 5 月住了 2 晚
Kasa Living 於 2021年5月12日的回應
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 優異

Geoffrey C.

讚好：整潔度
Good clean place, nice area
The only drawback was that the listing wasn’t clear about whether or not the pool was open. We were there in April and the pool was closed even though we had one sunny hot day in the 80s. Everything else was exceptional - would stay here again.
於 2021 年 4 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：設施服務和住宿狀況
不滿：整潔度
Property and location were great, communication was also excellent. The apartment floor was really dirty upon check-in and there were extremely loud neighbors up until 2-3am that made sleeping next to impossible with the thin walls.
於 2021 年 4 月住了 2 晚
Kasa Living 於 2021年5月12日的回應
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

2/10 很差

真實旅客

親子同遊
讚好：設施服務
I'll start with the actual apartment was nice. And thats the only nice thing I have to say about it. We were already upset because we made the original reservation preCOVID. When we went to cancel or move the reservation since it was for May 2020 and was told there was a no cancellation policy and that if we canceled we wouldn't be getting a refund or anything. Which I understand but we were in the midst of a global pandemic and the representatives were not being helpful or compassionate at all. Basically telling us just go ahead and take the trip regardless of the risk to my family and the fact that most cities and states were already shut down at this point. Communication with KASA is terrible. We didn't have the proper keys to get into the garage to park. After contacting KASA several times on our own over the span on 2 days and getting told they were working on it and would let us know in x amount of time (which they never did contact us once. We had to contact them for updates every single time) we still never got the situation fixed and had to park several blocks from our hotel. So we paid for the amenity of a parking garage and never got to use it. We just stopped contacting them eventually. The metro runs right by the room so its super loud all times of day. The room wasn't properly stocked. There was no body soap for the shower and the dishwasher full when we got there with no indication if it was clean or not.
於 2021 年 4 月住了 3 晚
Kasa Living 於 2021年5月12日的回應
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 優異

Terri

家人同遊
讚好：整潔度和客房舒適度
Perfect for family trip
Great accommodations & perfect location. Checking in/out was easy, garage parking very convenient, exceeded our expectations with amenities and size. Able to walk to museums & restaurants, Arch was a short drive away. Will stay here again!
於 2021 年 3 月住了 2 晚
Team Kasa 於 2021年4月4日的回應
Hi Terri, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa