Dear April,Thank you for taking the time to rate us with a 5-star rating. We are thrilled to know that you had an excellent experience at our hotel. Your satisfaction is our utmost priority and your rating reaffirms the hard work we put in every day. We hope to welcome you back for another wonderful experience soon.Warm regards,Hotel Management
8/10 还可以
Heather
2024年04月29日
满意:员工和服务,清洁度
Heather
2024 年 4 月入住 1 晚
GM 于 2024年05月2日 的回复
Dear Heather,Thank you for rating your stay at our hotel. We're glad you chose us for your recent visit. If there's anything specific you enjoyed or any area you believe we could improve, we'd love to hear from you. Your feedback helps us deliver the best experience for you and all our guests. We look forward to welcoming you back soon!Warm regards,Hotel Management
4/10 很差
Leanne
2024年04月27日
不满意:清洁度
Leanne
2024 年 4 月入住 1 晚
GM 于 2024年04月29日 的回复
Dear Leanne,Thank you for your rating. We're sorry to hear your experience didn't meet your expectations. We strive to provide the best service to our guests and your feedback is crucial for us. We would appreciate if you could provide more details about your stay. This will help us in identifying areas where we can improve. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Hotel Management
10/10 超赞
Xavier
2024年04月21日
满意:清洁度、员工和服务、住宿条件和设施
Very cozy
Xavier
2024 年 4 月入住 1 晚
GM 于 2024年04月22日 的回复
Dear Xavier,Thank you for taking the time to share your experience. We are thrilled to hear that you found our hotel to be cozy. We strive to create a warm and welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management
6/10 一般
Jessica,Medina
2024年04月14日
Property was ok. Front desk staff not overly friendly or helpful.
Jessica
2024 年 4 月入住 2 晚
GM 于 2024年04月16日 的回复
Dear Jessica,Thank you for taking the time to share your experience. We're sorry to hear that our front desk staff didn't meet your expectations. Your feedback is invaluable to us as we strive to improve with each and every stay. We hope you'll give us another chance to offer a more welcoming and helpful experience.Warm Regards,Hotel Management
8/10 还可以
Feartatious
2024年02月4日
满意:清洁度、员工和服务、住宿条件和设施
Feartatious
2023 年 12 月入住 1 晚
GM 于 2024年02月6日 的回复
Dear Feartatious,Thank you for choosing to stay with us and for your rating. We're glad to hear that your overall experience was positive. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,Hotel Management
10/10 超赞
Rykeil
与家人及幼儿出行, 商务旅客
2024年01月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay. The property was clean, staff was friendly. They offer a 24 hr store and have complimentary breakfast.
Rykeil
2023 年 12 月入住 3 晚
GM 于 2024年01月8日 的回复
Dear Rykeil,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay, appreciated the cleanliness, friendly staff, 24-hour store, and complimentary breakfast. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Warm regards,Hotel Management
8/10 还可以
真实旅客
2023年11月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff was friendly. Especially the girl during the day. Room was clean.
真实旅客
2023 年 11 月入住 3 晚
GM 于 2023年11月9日 的回复
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff, especially the daytime attendant, left a positive impression on you with their friendly service. It's also great to know that you found your room to be clean and comfortable. We look forward to welcoming you back for another excellent experience.
2/10 糟糕
keith
2023年09月16日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The place was filthy and the mattress was bloody
keith
2023 年 9 月入住 3 晚
GM 于 2023年09月18日 的回复
Dear Keith,We're genuinely sorry to hear about your recent experience at our hotel. Cleanliness is our top priority and we sincerely apologize if we fell short in delivering it this time. Your feedback is invaluable for us to ensure proper improvements. Hope to have an opportunity to restore your confidence in MainStay Suites St Louis Airport in the near future.
8/10 还可以
James
与家人出行
2023年09月2日
满意:员工和服务、住宿条件和设施、客房舒适度
James
2023 年 9 月入住 1 晚
GM 于 2023年09月6日 的回复
Dear James,Thank you for choosing MainStay Suites St Louis Airport. We appreciate your feedback and are glad to see that you enjoyed your stay with us. If you have any suggestions or feedback to enhance your experience, please do not hesitate to let us know. We hope to welcome you back soon for another excellent stay.Best Regards,MainStay Suites St Louis Airport
4/10 很差
Young
与家人出行, 商务旅客
2023年08月28日
不满意:员工和服务、服务设施、住宿条件和设施
not working phone and alarm clock. one piece of soap bar only. no lotion,no shuttle service...
Young
2023 年 8 月入住 2 晚
GM 于 2023年08月30日 的回复
Dear Young,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your comments regarding the phone, alarm clock, and amenities have been noted and will be addressed with our team. We also apologize for any confusion regarding shuttle service, and we will ensure this information is communicated more clearly to our guests. We appreciate your feedback and hope to have another opportunity to provide you with a seamless stay in the future.Sincerely,MainStay Suites St. Louis Airport
10/10 超赞
真实旅客
与家人出行
2023年08月26日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
Repeat stay disappointed
This is our second time at this hotel. The room is spacious and the bed were comfortable. We were disappointed in the lack of cleanliness as there were take out food containers left in the fridge and dirty dishes in the dishwasher.
真实旅客
2023 年 8 月入住 1 晚
GM 于 2023年08月26日 的回复
Dear Guest, Thank you for choosing MainStay Suites St. Louis Airport again! We appreciate your loyalty. We're glad you found our rooms spacious and beds comfortable. Our apologies for any cleanliness issues you encountered. Rest assured, we'll address this matter with our housekeeping team. Your feedback helps us improve, and we'll work to ensure a more enjoyable stay for you in the future. We hope to welcome you back soon for an even better experience!Sincerely, MainStay Suites St. Louis Airport
10/10 超赞
cristina
2023年07月19日
满意:清洁度、员工和服务、住宿条件和设施
cristina
2023 年 7 月入住 1 晚
GM 于 2023年07月20日 的回复
Dear Cristina, Thank you so much for your glowing review of MainStay Suites St. Louis Airport! We're thrilled to hear that your stay was nothing short of amazing and that our friendly team played an instrumental role in making you feel welcome. We truly appreciate your kind words and look forward to welcoming you back on your next visit to St. Louis. Safe travels! - MainStay Suites St. Louis Airport.
8/10 还可以
Krystina
2023年07月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Hotel served our needs for a one night stay. Bigger room with a full service kitchen. Parking is limited so we had to park down the road.
Krystina
2023 年 7 月入住 1 晚
GM 于 2023年07月18日 的回复
Dear Krystina,Thank you for choosing MainStay Suites St Louis Airport for your one-night stay! We're thrilled to hear that our spacious rooms with full service kitchen met your needs perfectly. Regarding parking, we apologize for any inconvenience caused. We appreciate your feedback and will look into improving our parking availability. We hope to welcome you back soon for another enjoyable stay!Warm regards,MainStay Suites St Louis Airport Team
8/10 还可以
Emily
2023年07月16日
满意:清洁度、员工和服务、住宿条件和设施
Emily
2023 年 7 月入住 1 晚
GM 于 2023年07月17日 的回复
Dear Emily,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We're delighted to hear that you found our hotel to be personalized, exciting, and sincere. Your feedback is valuable as we continuously strive to exceed guest expectations. We apologize for any inconvenience you may have experienced and hope to have the opportunity to welcome you back in the future for an even more memorable stay.Warm regards,MainStay Suites St. Louis Airport
10/10 超赞
Kelly
2023年07月15日
满意:清洁度、员工和服务、住宿条件和设施
Kelly
2023 年 7 月入住 1 晚
GM 于 2023年07月16日 的回复
Dear Kelly, Thank you for awarding us with a wonderful 5-star review! We're thrilled to have exceeded your expectations during your stay at MainStay Suites St. Louis Airport. It was our pleasure to provide you with a personalized and welcoming experience. We hope to welcome you back soon for another fantastic stay!Best regards,MainStay Suites St. Louis Airport
4/10 很差
Jose
与配偶出行
2023年06月28日
满意:员工和服务
不满意:清洁度
Comfortable bed
Jose
2023 年 6 月入住 4 晚
GM 于 2023年07月12日 的回复
Dear Jose, Thank you for your recent stay at MainStay Suites St. Louis Airport. We're thrilled to hear that you found our beds comfortable! We truly appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing our hotel. Warmest regards, MainStay Suites St. Louis Airport
8/10 还可以
Randall
团体旅客
2023年06月13日
满意:员工和服务,清洁度
Not the easiest to drive to because the entrance is on the one-way exit ramp from the highway. If you miss the turn-in (which is easy to do), you must go around back around a cloverleaf on and off the highway again.
Randall
2023 年 6 月入住 1 晚
GM 于 2023年07月12日 的回复
Dear Randall,Thank you for sharing your feedback about your recent visit to MainStay Suites St. Louis Airport. We apologize for any inconvenience you experienced with our entrance. We understand that it may be challenging to navigate, especially for first-time visitors. Your comments will help us improve our signage and directions. We appreciate your understanding, and we hope to have another chance to impress you during your next visit to St. Louis.Warm regards,MainStay Suites St. Louis Airport
10/10 超赞
Edgar
2023年06月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Edgar
2023 年 6 月入住 3 晚
GM 于 2023年07月12日 的回复
Dear Edgar,Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that your stay at MainStay Suites St. Louis Airport was not only comfortable but also exciting. Our team strives to deliver the best service possible, and your kind words are truly appreciated. We can't wait to welcome you back for another exceptional experience.Warm regards,MainStay Suites St. Louis Airport
4/10 很差
Tricia
与家人出行
2023年06月7日
不满意:住宿条件和设施,清洁度
The first room that I was put in had hair all over the bathroom floor. The next room I was moved to smelled like pot everyday. The couch had stains and the closet door wouldn't open. This area is very sketchy and always had someone sitting in their car for many hours next to our vehicle. They have lots of security cameras at the front desk but I wouldn't recommend this hotel if you have kids. Complimentary breakfast is horrible unless you make a waffle or eat cereal. I wanted to leave the first day but I had to stay since I booked with Expedia or I wouldn't get my money back.
Tricia
2023 年 6 月入住 3 晚
GM 于 2023年07月12日 的回复
Dear Tricia,Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience caused and appreciate your feedback. We strive to provide a clean and comfortable environment for all guests. Regarding the smell, we will address this with our housekeeping team to ensure it doesn't happen again. We take safety seriously and have security measures in place. We understand your concerns and will work towards improving our complimentary breakfast options. We hope to have the opportunity to welcome you back in the future.Sincerely,MainStay Suites St. Louis Airport
4/10 很差
Tamadja
2023年06月2日
满意:住宿条件和设施
不满意:清洁度
Tamadja
2023 年 6 月入住 1 晚
GM 于 2023年07月12日 的回复
Dear Tamadja,Thank you for choosing MainStay Suites St. Louis Airport and taking the time to share your feedback. We are sorry to hear that your experience fell short of expectations. Please know that we truly value your feedback and will use it to improve our services. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve.Warm regards,MainStay Suites St. Louis Airport
2/10 糟糕
Aaliyah
与配偶出行
2023年04月25日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
The only thing i liked was that the room was clean
Aaliyah
2023 年 4 月入住 4 晚
GM 于 2023年07月12日 的回复
Dear Aaliyah,Thank you for choosing MainStay Suites St. Louis Airport and sharing your review. We're glad to hear that you found your room clean during your stay. Providing a clean and comfortable environment is always our top priority. If there's anything else we could have done to make your stay more enjoyable, please do not hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience.Best regards,MainStay Suites St. Louis Airport
10/10 超赞
Edgar
2023年04月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Customer Service
Great customer service and clean rooms. It would have been nice to have USB plug outlets in the rooms to plug up my phone.
Edgar
2023 年 3 月入住 5 晚
GM 于 2023年07月12日 的回复
Dear Edgar, Thank you for your fantastic review! We are delighted to hear that you had a great experience at MainStay Suites St. Louis Airport. We take pride in our exceptional customer service and spotless rooms. Your suggestion regarding USB plug outlets is greatly appreciated, and we will definitely look into adding this convenience for our guests. We hope to welcome you back soon for another wonderful stay!Warm regards,MainStay Suites St. Louis Airport
6/10 一般
Latonya
与家人及幼儿出行
2023年04月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t like the fact shower was spraying over whole bathroom
Latonya
2023 年 3 月入住 2 晚
GM 于 2023年07月12日 的回复
Dear Latonya, Thank you for choosing MainStay Suites St. Louis Airport for your recent stay! We appreciate your feedback and apologize for any inconvenience caused by the shower spray. We will certainly look into this matter to ensure it is addressed appropriately. Your satisfaction is a priority for us, and we hope to have the opportunity to exceed your expectations should you visit again. Safe travels! Warm regards, MainStay Suites St. Louis Airport
10/10 超赞
Ashley
与家人出行
2023年04月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ashley
2023 年 3 月入住 1 晚
GM 于 2023年07月12日 的回复
Dear Ashley, Thank you for taking the time to share your fantastic experience at MainStay Suites St. Louis Airport! We're absolutely thrilled that you found our hotel personalized, exciting, sincere, and welcoming. Creating a memorable stay for our guests is our top priority, and we're glad that our team exceeded your expectations. We look forward to welcoming you back soon for another amazing stay! Safe travels!
8/10 还可以
Sarah
团体旅客
2023年03月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was comfortable. Breakfast selection was good and area clean. Service desk staff were polite and helpful. 1 thing I didnt like, the elevator had an email posted from over a year ago about an appointment to be get state certificates but no actual up to date service certificate.
Sarah
2023 年 3 月入住 2 晚
GM 于 2023年07月12日 的回复
Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found your room comfortable and enjoyed our breakfast selection. Our team is dedicated to providing courteous and helpful service, so we're happy to hear that your interactions with our staff were positive. We apologize for any misunderstanding regarding the elevator certificate and appreciate you bringing it to our attention. We will investigate and ensure that all necessary certificates are displayed properly. We hope to welcome you back for another great stay soon!Warm regards,MainStay Suites St. Louis Airport Team
10/10 超赞
Samantha
2023年03月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Samantha
2023 年 3 月入住 2 晚
GM 于 2023年07月12日 的回复
Dear Samantha, Thank you for taking the time to share your excellent experience at MainStay Suites St. Louis Airport! We couldn't be happier to hear that our team provided you with a professional and warm welcome during your stay. We strive to make our guests feel at home, and your kind words have truly made our day. We can't wait to welcome you back soon for another outstanding stay. Safe travels!
4/10 很差
William
商务旅客
2023年01月29日
不满意:清洁度、住宿条件和设施、客房舒适度
William
2023 年 1 月入住 13 晚
GM 于 2023年07月12日 的回复
Dear William,Thank you for choosing MainStay Suites St. Louis Airport for your recent visit. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments are important, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,MainStay Suites St. Louis Airport
8/10 还可以
Kendall
2023年01月1日
满意:员工和服务、住宿条件和设施、客房舒适度
Kendall
2022 年 12 月入住 1 晚
GM 于 2023年07月12日 的回复
Dear Kendall,Thank you for choosing MainStay Suites St. Louis Airport for your recent stay. We are thrilled to hear that you found our hotel to be exciting and welcoming. Our team takes pride in providing excellent service and attention to our guests. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Warm regards,MainStay Suites St. Louis Airport
8/10 还可以
Monica
2022年11月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was quiet. The room was nice. I did not give a 5 because the kitchen sink and food disposal were clogged and I told the person at the front desk, but no one came to fix it.
Monica
10/10 超赞
Guinette
2022年10月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Guinette
2022 年 10 月入住 1 晚
10/10 超赞
Edgar
2022年10月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service and breakfast! Room very clean
Edgar
2022 年 10 月入住 4 晚
10/10 超赞
Elizabeth
与家人及幼儿出行
2022年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place and clean. No regrets
Elizabeth
2022 年 9 月入住 1 晚
10/10 超赞
Stephanie
与家人出行
2022年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked how safe we felt checking in so late at night. Staff was very friendly.
Stephanie
2022 年 9 月入住 1 晚
2/10 糟糕
Ray
2022年09月20日
Ray
2022 年 9 月入住 1 晚
GM 于 2023年11月9日 的回复
Dear Ray,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate the opportunity to learn more about your concerns to address them properly. We value your input and hope to have the chance to make it right on your next visit.
10/10 超赞
Megin
2022年09月11日
Megin
2022 年 9 月入住 1 晚
8/10 还可以
Joe
商务旅客
2022年08月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peace and quite I liked a lot. But, if you expect anything but the basic breakfast, forget. The most generic, in-expensive pre-made mixes and eggs found.
Joe
2022 年 8 月入住 1 晚
10/10 超赞
Sung
商务旅客
2022年08月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sung
2022 年 8 月入住 1 晚
4/10 很差
donald e
与家人出行
2022年08月23日
不满意:员工和服务、服务设施、住宿条件和设施
Will not stay here again
donald e
2022 年 8 月入住 1 晚
10/10 超赞
George
与家人出行
2022年08月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoy our one day getaway
This hotel is close to everything. Very quick check-in and my husband enjoy a one night stay in a non-smoking king suite. Very nice, clean, comfortable and quite.
George
2022 年 8 月入住 1 晚
6/10 一般
Samantha
与家人出行
2022年08月12日
满意:住宿条件和设施,员工和服务
We were only staying for 1 night, leaving early the next morni g for our flight. The beds were pretty hard & the pillows were not comfortable at all.
Samantha
2022 年 8 月入住 1 晚
8/10 还可以
Carmen
与家人出行
2022年08月7日
满意:清洁度、员工和服务、住宿条件和设施
Relatively easy to get to and convenient location. Room was clean and staff helpful. Could use more breakfast options and ends at 9 which is a little early for vacay. Lobby restroom was pretty nasty and wasn’t cleaned whole 2 days we were there which was really only negative. The parking lot is pretty small and was full both nights but there is nearby overflow parking lot to help with that if you have a teenage driver that doesn’t mind walking to get the car. 😊
Carmen
2022 年 8 月入住 2 晚
8/10 还可以
Robert
与家人出行
2022年08月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property appeared to be newly remodeled and rooms were spacious and clean.
Robert
2022 年 7 月入住 1 晚
10/10 超赞
Tanya
2022年07月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tanya
2022 年 7 月入住 1 晚
4/10 很差
Teresinha
与家人出行
2022年07月13日
满意:员工和服务
The staff was very nice . Our room was spacious but floor in kitchen had food all over it . The noise from adjacent room
Was horrible but worse was the floor above us . Kids jumping , screaming running terrible . I would suggest family’s with kids be put on lower floors .
We had to leave for airport at 3 am we didn’t get any sleep for the short time we were there .
Teresinha
2022 年 7 月入住 1 晚
10/10 超赞
John
商务旅客
2022年06月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet area, several blocks from major highways. Lots of free parking.
John
2022 年 6 月入住 1 晚
Keshia 于 2022年06月22日 的回复
Thank you John we appreciate your feedback.
6/10 一般
deanna
与家人出行
2022年06月13日
满意:客房舒适度,住宿条件和设施
deanna
2022 年 6 月入住 2 晚
Keshia 于 2022年06月16日 的回复
Thank You for your feedback, we look forward to your stay with us again.
10/10 超赞
Christopher
2022年06月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
Great stay
Christopher
2022 年 6 月入住 1 晚
Keshia 于 2022年06月16日 的回复
Thank you for your feedback, we look forward to your futuere stay with us again.