「The hotel was not paid even though I paid on Hotels.com. Dinesh at the hotel confirmed that you paid the incorrect hotel and charged my clients card.
WE need to get a full refund for this booking. I am dealing with Salma at your reservations team in Cape Town」
「The host was not available by email before had and my Mom and I went regardless. After a difficult time finding the location, we arrived in the late afternoon and we could not reach the host. We had to make other arrangements at the last minute. We were not allowed a refund. 」