Steinplatte

Room was nice and clean and the shower products were delightful. Paulo was instrumental in resolving the issue with our air conditioning unit. He was able to solve the problem quickly and easily with no disruption to our holiday. We really appreciated him!

Check in was pretty smooth. We arrived early and the room was not yet ready, but it was ready earlier than the 3 pm time. The room was clean and well organized. We got the loft suite and the sofa bed was made up for our kids right away. The room was pretty tight for space unfortunately, but it may be expected given the central location of the hotel. The AC was a bit weak and the room was often on the warm side until it was dark outside. We appreciated the two bathrooms a lot. The pool looked quite nice but we didn’t have the time to try it. Overall a pleasant stay. 😊

Dominic was on duty at the front desk during the majority of my stay. He was a tremendous resource when I had questions about planned activities, how to get around the city and how to best get back to the airport. He's a tremendous customer service representative for your hotel -- friendly, well-spoken, positive attitude.