外观

关于史塔克顿特雷西美洲长住套房酒店的点评

2.5 out of 5

点评

7.0

还可以

10 分 - 超赞。281 条好评,共有 884 条点评" "
8 分 - 还可以。226 条好评,共有 884 条点评" "
6 分 - 一般。142 条好评,共有 884 条点评" "
4 分 - 很差。120 条好评,共有 884 条点评" "
2 分 - 糟糕。115 条好评,共有 884 条点评" "

7.2/10

清洁度

7.6/10

员工和服务

8.0/10

服务设施

7.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Sicheng

2022 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:员工和服务,清洁度

8/10 还可以

满意:客房舒适度,住宿条件和设施
shopingmall 中的酒店
室内做饭设施齐全,紧邻超市。很好特色

6/10 一般

Robert

与配偶出行
满意:员工和服务
The free breakfast was terrible. Instant oatmeal, packaged muffins, coffee, water, and breakfast bars. That's it.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年05月5日 的回复
Dear Robert, Thank you for choosing us. It is always our aim to provide a pleasant stay during your time with us. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Our aim is to see happy guests. The Front desk team is working 24 hours to help you. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management

8/10 还可以

Ron

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚

8/10 还可以

taghi

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and pretty clean room.
2024 年 4 月入住 1 晚
Hotel Management 于 2024年04月26日 的回复
Dear Taghi, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback for staff and are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area. Sincerely,Hotel Management

4/10 很差

Tammy,MANTECA

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was not very friendly at the front desk. The hotel was not very clean. I asked for extra pillows and they did not have any to give. Which I thought I was strange. I used to work at Extended Stay in Pleasanton years ago and that hotel did have extra pillows for guests.
2024 年 4 月入住 2 晚
Hotel Management 于 2024年04月22日 的回复
Dear Tammy, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness and service concerns you encountered. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance to welcome you the next time your travels bring you our way. Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great services
2024 年 4 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good service hope to be back here 👍
2024 年 3 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love it staff good service they treated you like home hope to be back 👍
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月4日 的回复
Dear Xavier, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love to stay here you guys are family best services and good charismatic keep it up god bless you all
2024 年 3 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
You guys are the best services ❤️ cant wait to be back see you again
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月4日 的回复
Dear Xavier, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I miss you guys ,vicky ,maria , linda, patricia, sean , you guys make me feel like home and family you the best godbless hope to see you again
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月4日 的回复
Dear Xavier, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Your remarks for Vicky, Maria, Linda, Patricia, and Sean are joyfully shared. Please see us again; we will warmly welcome you! Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good services love it makes you feel like home
2024 年 3 月入住 1 晚
Hotel Management 于 2024年04月4日 的回复
Dear Xavier, Thank you for choosing us and sharing your recent stay experience with our team. We are glad you had a comfortable stay, enjoyed everything we offer, and felt at home. We would love to welcome you back to Extended Stay America. Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good services 👌 i love and miss you guys vicky ,maria ,patricia,linda ,sean you guys make me feel like home there
2024 年 3 月入住 1 晚

10/10 超赞

Oscar

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Janice

2024 年 3 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:员工和服务、服务设施、住宿条件和设施
Love the staff great area for shopping
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff love evrything is local
2024 年 2 月入住 1 晚
Hotel Management 于 2024年03月6日 的回复
Dear Xavier, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the staff and location. We hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

2/10 糟糕

Amanuel,alameda

不满意:住宿条件和设施,清洁度
2024 年 2 月入住 2 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff love the service every thing is local
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy parking every thing is local great staff
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月24日 的回复
Dear Xavier, We're thrilled to see that you enjoyed your stay at Extended Stay America! Thank you for highlighting our convenient parking, central location, and exceptional staff. We strive to provide a seamless experience for all our guests, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff everything is close by
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff easy check in
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月22日 的回复
Dear Xavier, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will choose us again the next time you visit Tracy. Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe friendly staff
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fun plases to visit friendly staff easy check in
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月22日 的回复
Dear Xavier, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read that you had a hassle-free check-in from our friendly staff and liked the hotel’s location. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management

10/10 超赞

Ravjot

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行, 商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Fun , everything is local
2024 年 2 月入住 1 晚

8/10 还可以

Maybelle

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its good
2023 年 12 月入住 1 晚
Hotel Management 于 2024年02月18日 的回复
Dear Maybelle, We appreciate your positive feedback about Extended Stay America! It is wonderful to hear that you had a good experience during your stay with us. Our team strives to ensure every guest has a comfortable and enjoyable visit. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

8/10 还可以

Gabriela

满意:住宿条件和设施,员工和服务
Affordable Little Suite
Perfect for a night in to make dinner when traveling!
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love everything is local
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月13日 的回复
Dear Xavier, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月13日 的回复
Dear Xavier, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. Our exceptional location, top-notch services, amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We eagerly anticipate the opportunity to host you again at Extended Stay America.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月13日 的回复
Dear Xavier, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our location, exceptional hospitality, and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月12日 的回复
Dear Xavier, Thank you for your positive review of Extended Stay America! It's fantastic that our convenient location and great staff contributed to your positive stay. Providing excellent service and a comfortable stay is our priority. Thank you again for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月13日 的回复
Dear Xavier, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love everything is close by great staff
2024 年 2 月入住 1 晚

4/10 很差

Rodrigo,Central Point

商务旅客
不满意:员工和服务
Couldn’t get check in system was down.
2024 年 2 月入住 1 晚
Hotel Management 于 2024年02月10日 的回复
Dear Rodrigo, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality and comfortable stay you deserve.Sincerely,Hotel Management

6/10 一般

Ernie

与家人及幼儿出行
满意:员工和服务
Very convenient to walk at the stores/restaurants
2024 年 2 月入住 2 晚
Hotel Management 于 2024年02月5日 的回复
Dear Ernie, Thank you for staying with us and sharing your review. We're pleased to read that our location was convenient for walking to stores and restaurants. Easy access to nearby amenities can significantly enhance the overall experience during a stay. However, we apologize if any inconveniences were not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

6/10 一般

Noemi

与家人及幼儿出行
不满意:员工和服务
This place didn’t want to change our sheets I guess they only change them every 3 days. I called the front desk and the lady that works at night shift she loves to ignore calls. They don’t give shampoo or towels everyday . I mean it was a lot of things I didn’t like about this place. They charged me 75 dollars for my dog
2024 年 1 月入住 3 晚
Hotel Management 于 2024年02月3日 的回复
Dear Noemi, Thank you for taking the time to provide feedback. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We regret if you were inconvenienced by our hotel's pet policy and housekeeping services. Our pet policy is available on our website and should have been communicated during your reservation confirmation and check-in. Regarding housekeeping, we provide the service for guests staying more than eight nights. Furthermore, fresh linens and towels are available at the front desk upon request. We remain committed to providing our guests with the best possible experience, and we hope to welcome you back to our hotel in the near future.Sincerely,Hotel Management

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the service staff is amazing the shops are all local
2024 年 1 月入住 1 晚
Hotel Management 于 2024年02月2日 的回复
Dear Xavier, It was a pleasure reading your fantastic review of Extended Stay America. We always aim to provide excellent hospitality to each guest, and your compliments motivate our team. We are also happy that our location proved convenient for your visit. Thank you for choosing our hotel, and we hope to host you again on your next trip to the city.Sincerely,Hotel Management

4/10 很差

真实旅客

商务旅客
满意:员工和服务
ALOT OF NOISE AND IN PARKING LOT TOO, VAGRANTS WALKING AROUND AT NIGHT BE CAREFUL
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月31日 的回复
Dear Guest, We sincerely apologize for the inconvenience caused by the noise disturbances and the presence of individuals in the parking lot. Your safety and comfort are our top priorities, and we regret falling short during your stay. We are addressing this issue with our security and management teams to ensure a more peaceful environment. If you encounter similar concerns in the future, please notify our front desk immediately so we can take swift action. Your feedback is invaluable, and we appreciate your understanding. We are committed to providing a secure and tranquil atmosphere, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

6/10 一般

Albert

与家人出行
2024 年 1 月入住 1 晚

10/10 超赞

Xavier

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay friendly staff everything is local
2024 年 1 月入住 1 晚

2/10 糟糕

Jack

与家人及幼儿出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Very shady conditions. Unclean and questionable tenants. Had to move rooms because my neighbors were so loud and argumentative. Parking area had constant loitering activity. No doubt this location has experienced vehicle break ins. Will not be back there and can not in good conscience recommend this location
2024 年 1 月入住 1 晚
Hotel Management 于 2024年01月28日 的回复
Dear Jack, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management