Restaurant, water park and fitness center all closed. Unable to call and reach front desk. Asked for late checkout from 11 to noon and was declined.
Matthew
2024 年 1 月入住 1 晚
6/10 一般
Kristen
与家人及幼儿出行
2021年11月28日
不满意:住宿条件和设施,员工和服务
Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.
Kristen
2021 年 11 月入住 1 晚
10/10 超赞
Susan
与家人出行
2021年09月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kids had fun
Susan
2021 年 9 月入住 1 晚
10/10 超赞
Jamie
与家人及幼儿出行
2021年09月6日
满意:员工和服务、服务设施、住宿条件和设施
It was perfect had the view of the lake and a very clean room.
Jamie
2021 年 9 月入住 2 晚
4/10 很差
Sofonias
2021年08月31日
不满意:清洁度、员工和服务、住宿条件和设施
Sofonias
2021 年 8 月入住 2 晚
8/10 还可以
Brittany
与家人及幼儿出行, 与家人出行
2021年08月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks
Brittany
2021 年 8 月入住 2 晚
10/10 超赞
Stef
与家人出行
2021年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Hotel
Amazing!
Stef
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行
2021年08月18日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.
真实旅客
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行
2021年08月16日
不满意:住宿条件和设施
View was beautiful. Screen on the sliding door was ripped
真实旅客
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人出行
2021年08月15日
满意:清洁度、员工和服务、住宿条件和设施
I would take my family there again, however, I do not recommend purchasing a stay at King’s Pointe Water Resort through EXPEDIA. When purchasing through this site it does not include the water park! Luckily the manager at Kings Pointe was very understanding and helpful but I will only book directly with the resort in the future.