Heidesee Strand3 Hotels

"Nice room comfortable bed..No walk in shower .I felt unsafe with my arthritis getting and out of bath.It should be noted that at the time the lift or escalator down to the train platform was not working."

"It was good"

"Staff very helpful but was unable to reach them by phone after 3 attempts and even left a message. Lady at check in (Shanas) very helpful and provided a map of city and metro. She took her time with us and was very pleasant and helpful. Complimentary coffee was nice . Crazy system of using Pink shuttle bus. Sometimes needed a pass that either no one looked at or they collected and you couldn’t reuse. Don’t even know the purpose of needing a “pass”. Staff made a big deal about giving out free passes."

"What I will always remember about this very nice hotel, is that I drop my wallet on my way out of the hotel, in the street. Two hours later when I came back, one of the evening staff asked me if it was mine, and after proving it, he returned it intact. Berlin was our first stop for a one month trip. Loosing my wallet would have ruined it. He saved our trip, and the hotel was very nice."

"Perfect for those who have an early morning flight from BER and need a place that allows for quick access to the airport."

"Reception team is rude "

"Very dusty room, coughed alot. Like other reviews, room is hot as temp could not get lower the 20 degrees. Likely i went spring time"

"We stayed in a grand twin room - the room was very spacious and the bedding and everthing was well cleaned. There was lots of room to put down a suitcase, hang up clothes etc. The beds and pillows were very comfortable after a lot of walking around the city. The location is excellent, centrally located for walking to the major tourist attractions both northwards and southwards. Yet it was also quiet and peaceful, we didn't hear a peep from anyone else in the hotel. It was reassuring that there was a safe in the room, and the soaps provided were nice. The reception staff were friendly and looked after our baggage after check out. There are snacks/drinks vending machines, and boiling hot water dispenser and free teas on alternating floors. Overall a great value place to stay for our first trip to Berlin."

"Did not receive room cleaning when I requested it via the "button" in the room as instructed. I think it was defective, but the only way to find out was when they didnt clean the room..."