My 2nd stay at the convenient inn. I still like the actual amenities (restaurants downstair) and room (spacious and surprisingly modern bathroom for the traditional mountain inn standard).
However, I had a very frustrating experience with the Strawberry Inn regarding a reservation made through Expedia. Despite having a confirmed, single-room booking on my app, the hotel claimed their system showed a duplicate/second reservation with a payment issue.
Instead of working with their partner (Expedia) to resolve what was clearly a synchronization or manual entry error, the hotel staff contacted me multiple times over two weeks, aggressively blaming me for the "wrong reservation." I spent over an hour on the phone and messaging, caught between the hotel’s demands and Expedia’s confirmation that only one booking existed.
The staff member I spoke with was unprofessional, refused to take ownership of the technical glitch, and threatened to cancel my valid reservation unless I paid for the "failed" one. While the hotel eventually contacted Expedia to resolve the ghost reservation, the lack of accountability and the hostile tone made for a very stressful pre-trip experience. If you book here through a third party, be prepared to do the administrative legwork yourself if their systems don't align.
