Dear Cheryl,Thank you for taking the time to share your feedback. We genuinely apologize for any inconvenience you experienced during your stay.I want to clarify that our website does not advertise a continental breakfast, and I apologize if there was any confusion regarding this matter. Additionally, we do not advertise hair dryers in our rooms, but we will ensure that this information is clear to all our guests moving forward.As for the 100 incidental hold, this is a standard procedure, and it is released upon check-out. Depending on your bank, it can take 3-5 business days for the funds to reflect back in your account. We understand how frustrating this can be and appreciate your patience.If you need further assistance or have any questions, please do not hesitate to contact us. We value your feedback and hope to provide you with a better experience in the future.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent

Dear Patricia,Thank you for your positive feedback! We're thrilled to hear that you had a good stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear them. We look forward to welcoming you back for another great stay soon!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent

Dear Micheal,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff; it's always our aim to provide friendly and accommodating service to all our guests.We also value your honest assessment of your stay. We apologize if the cleanliness of the room did not meet your expectations, and we'll certainly address this issue with our housekeeping team to ensure improvements are made.Regarding your comment about the price and value of your stay, we understand that everyone's expectations may vary, and we strive to provide the best possible experience within our means.If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent

Dear Matthew,Thank you for your kind feedback! We're thrilled to hear that you found our hotel to be an awesome value. Providing exceptional value and service to our guests is always our top priority, and we're glad to see that reflected in your experience.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent

Dear Ms. Iris Y Cruz,Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay are our top priorities, so it's wonderful to know that we met your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge

Dear Georgia,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you found our management employee to be very nice, and we apologize for the shortcomings you experienced during your visit.Your comments regarding the cleanliness of our rooms and the functionality of amenities are deeply concerning, and we take them very seriously. Please accept our sincere apologies for any inconvenience caused by the issues with the cleanliness of your room, the safety concerns with the towel racks, and the malfunctioning TV remotes. Your feedback has been shared with our housekeeping and maintenance teams, and we will take immediate action to address these issues and ensure that they are rectified promptly.Additionally, we apologize for the oversight regarding the absence of a blanket on your king bed. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short in this instance.Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay that exceeds your expectations.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge

Dear Samuel,Thank you for providing your feedback regarding your recent stay at our hotel. We appreciate all the input from our guests as it helps us to continuously improve our services.We were deeply concerned to read your review, as the experience you described does not align with the high standards of cleanliness and hospitality that we strive to maintain. Allow us to address each of your concerns:Bathroom Cleanliness: Our housekeeping team follows a strict cleaning protocol, which includes thorough inspection and cleaning of all areas, including the bathroom. We conduct regular inspections and have not found any evidence of the issues you mentioned.Bedbugs: The presence of bedbugs is taken extremely seriously, and our rooms undergo regular inspections and treatments to prevent any infestations. We have a rigorous pest control program in place, with the local pest control company servicing our rooms monthly. Additionally, we recently underwent an inspection by the health department of Portage County in March, which confirmed our pest-free status and recognized us as one of the cleanest hotels in the area.Front Desk Service: We appreciate your understanding regarding our front desk staff. While they may not be stationed at the desk 24/7, they are always within close proximity and available to assist guests with any need. Our team is trained to prioritize guest service and ensure that assistance is provided promptly, usually within a minute of being called.Breakfast: We appreciate your clarification regarding breakfast. It seems there may have been a misunderstanding, as we do not advertise breakfast service on any online platforms. Our hotel has not served breakfast since 2019 when the brand requirement was lifted during stay, and we have not been requested by the franchise to reintroduce this offering.While we regret that your recent experiences did not meet to your satisfaction, we must also consider the well-being and comfort of all our guests. Therefore, after careful consideration, we believe it may be best for you to explore alternative accommodation options for your future stays.We value your patronage and would like to express our gratitude for choosing to stay with us in the past. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us directly.Thank you again for your understanding, and we wish you all the best in your future travels.Sincerely,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Catherine,Thank you for your feedback! We're delighted to hear that you found our establishment reasonably quiet and clean during your stay. Maintaining a peaceful and tidy environment is important to us, and we're glad it contributed positively to your experience.If there are any specific amenities or services you particularly enjoyed, or if there's anything we can do to further enhance your future visits, please let us know. We appreciate your support and look forward to welcoming you back soon.Warm regards,Melanie T McKinneyFront Desk Supervisor EconoLodge

Dear Nelson,Thank you for your feedback. We appreciate your honesty and value your input. If there are specific areas where we can improve to enhance your experience in the future, please don't hesitate to let us know. We strive to provide the best possible service to all our guests, and your feedback helps us to achieve that goal.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Deepti,Thank you for your detailed feedback! We're delighted to hear that you found our recently renovated room clean, spacious, and comfortable, with the added bonus of no carpets. We're glad you enjoyed the comfortable beds and the quiet and efficient heating. We appreciate your observation about the hallway carpets and will take your comments into consideration for future improvements.It's great to know that you found our property well-located and equipped with the essentials for a comfortable stay. We're also pleased that you had a quick and smooth check-in experience and that our staff were friendly.Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Larry,Thank you for your feedback! We're delighted to hear that you found our hotel to be clean, quiet, and that you enjoyed the comfortable bed and pillows. Providing a comfortable and relaxing environment for our guests is our top priority, and we're glad we succeeded during your stay.Your satisfaction means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Dennis,We sincerely apologize for the unpleasant odor you experienced during your stay with us. Providing a comfortable and pleasant environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will investigate the source of the odor to address it promptly. Our team is committed to ensuring that all areas of our hotel are clean and odor-free for our guests' enjoyment.If there is anything else we can do to make your stay more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Dr. Rhonda,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that we could provide you with a clean, quiet, and reasonably priced accommodation.At EconoLodge, we strive to create a comfortable and welcoming environment for all our guests, and it's rewarding to know that our efforts have contributed to your satisfaction. Your feedback is invaluable to us as we continue to improve and enhance our services.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ohio. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Steven,Thank you so much for your perfect 5/5 review! We are thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you loved about your visit or if you have any suggestions for us to maintain this high level of satisfaction, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Melanie T McKinneyFront Desk Supervisor EconoLodge

Dear Aleysia,Thank you for your recent stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our staff to be great and that you appreciated the cleanliness of our hotel. Providing exceptional service and maintaining high cleanliness standards are our top priorities, so it's rewarding to know that we succeeded in meeting your expectations in these aspects.We apologize for any inconvenience you experienced with our hotel's location, especially regarding the tolls and the proximity to the highway. We understand the importance of convenience for our guests and will take your feedback into account as we strive to enhance the overall guest experience.Regarding the odor you mentioned, please rest assured that we will address this issue promptly to ensure a pleasant environment for all our guests.Thank you for recommending us as a great deal. Your satisfaction is our utmost priority, and we're delighted that you enjoyed your stay overall. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Joseph,Thank you for choosing to stay at Econo Lodge and for sharing your positive experience with us! We're delighted to hear that you enjoyed your Saturday night stay and that our welcoming staff, clean rooms, and accommodating service contributed to a pleasant visit.Ensuring our guests feel welcomed and comfortable is our top priority, so it's fantastic to know that we met your expectations in this regard. Your kind words will be shared with our team, as they serve as encouragement to continue providing excellent service.Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Robert,Thank you for taking the time to leave a review of your recent stay with us at Econo Lodge. We greatly appreciate your feedback! We're thrilled to see that you had a positive experience overall, reflected in your 8 out of 10 star rating.If there are any specific areas where we can improve and earn that perfect 10 from you next time, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to continuously enhancing our guests' experiences.We hope to have the pleasure of welcoming you back for another stay in the future. Thank you for choosing EconoLodge!Best regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Robert,Thank you for taking the time to leave a review of your recent stay with us at Econo Lodge. We greatly appreciate your feedback! We're thrilled to see that you had a positive experience overall, reflected in your 8 out of 10 star rating.If there are any specific areas where we can improve and earn that perfect 10 from you next time, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to continuously enhancing our guests' experiences.We hope to have the pleasure of welcoming you back for another stay in the future. Thank you for choosing EconoLodge!Best regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Blair J,Thank you for taking the time to share your feedback following your recent stay at our hotel. We're pleased to hear that your experience met your expectations, as reflected in your 4 out of 5-star review.Your satisfaction is important to us, and we strive to consistently provide excellent service and accommodations to all our guests. If there's anything specific we can do to make your next stay even better, please feel free to let us know.We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Nathan,Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience overall. If there are any specific areas where we can improve to earn that extra star next time, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future.Best regards,Melanie T McKinney Front Desk SupervisorEconoLodge

Dear Christina,Thank you so much for your glowing 10 out of 10-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and accommodations is always our top priority, and we're delighted that we were able to meet and exceed your expectations. Your positive feedback means a lot to us, and we're grateful for your kind words.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge

Dear Olufunke,Thank you for your recent stay with us and for taking the time to leave your feedback! We're delighted to hear that you found our hotel clean during your visit.We strive to provide a comfortable and welcoming environment for all our guests, and it's great to know that we met your expectations in terms of cleanliness. Your satisfaction is very important to us, and we appreciate your positive rating of 4 out of 5 stars.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to reach out to us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge