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薩爾弗查爾斯湖希爾頓逸林酒店及度假村的評價

4 out of 5
薩爾弗查爾斯湖希爾頓逸林酒店及度假村
330 Arena Rd, Sulphur, LA

評價

8.4

很好

10 分評分，優異；355 則評價中有 186 則" "
8 分評分，不錯；355 則評價中有 85 則" "
6 分評分，一般；355 則評價中有 48 則" "
4 分評分，欠佳；355 則評價中有 17 則" "
2 分評分，很差；355 則評價中有 19 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Ryan

於 2024 年 5 月住了 1 晚

10/10 優異

Ana María

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Corbin

於 2024 年 3 月住了 2 晚

6/10 一般

Mea

於 2024 年 3 月住了 1 晚

10/10 優異

Leatrice

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice.
於 2024 年 3 月住了 1 晚

10/10 優異

Zulema (Houston)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff. Clean!!
於 2024 年 3 月住了 1 晚

10/10 優異

Patty

讚好：整潔度、職員與服務和住宿狀況
Great service at the restaurant and even had live music playing. Very nice, updated property!
於 2024 年 3 月住了 1 晚

4/10 欠佳

Joe

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
Tile in bathroom was cracking and coming up. I stubbed my toe on it multiple times. The shower was patched up and cracking. There was all over the floor in the downstairs bathroom. The breakfast was not what I would usually expect from Hilton. The fruit was rotten, the grits were very dry, they served powdered eggs omelet with dale cheese that was stale like it was from yesterday. I never leave reviews and spent a lot of money on a sub par hotel. Not up to par with any other hilton hotels that i have stayed at. Should not have the hilton name.
於 2024 年 2 月住了 1 晚

10/10 優異

BJ

家人同遊
讚好：設施服務
Overall a good stay.
於 2024 年 1 月住了 2 晚

10/10 優異

Brandy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Lori

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 優異

Jeannette (Katy)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

KELLY

於 2024 年 1 月住了 1 晚

10/10 優異

Sean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and great service at an affordable rate.
於 2023 年 12 月住了 2 晚

10/10 優異

Michael

讚好：設施服務
於 2023 年 12 月住了 2 晚

10/10 優異

Mario

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was a nice place with cool bar.
於 2023 年 10 月住了 1 晚

10/10 優異

NALIN

於 2023 年 8 月住了 1 晚

10/10 優異

Kevin

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very clean and hosts were great. Really good breakfast also.
於 2023 年 7 月住了 2 晚

8/10 不錯

Michael

讚好：整潔度和職員與服務
不滿：客房舒適度
The air conditioning was loud keep us from getting good night sleep.
於 2023 年 7 月住了 1 晚

10/10 優異

Lucy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We will stay again
於 2023 年 6 月住了 4 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

8/10 不錯

Lauren

於 2023 年 6 月住了 3 晚

2/10 很差

Lanette

家人同遊
不滿：職員與服務和住宿狀況
Location
於 2023 年 6 月住了 2 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

Deneen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

6/10 一般

Lauren

於 2023 年 5 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

Melanie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

2/10 很差

David

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Went there for a get away with my family overall nice place but our vehicle got stolen out the parking lot the first night we was there. The thieves sat there on camera in front of the lobby for 2 hours until they stole our vehicle and no one noticed anything.
於 2023 年 5 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

Antonio J

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
I like that the Property was vey clean
於 2023 年 5 月住了 1 晚
Alan. S 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 優異

Corey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
New and super clean
於 2023 年 5 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 優異

Lee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place. Very clean and friendly staff. The although I'm sure the staff is clean I meant the facilities were clean and the staff was friendly
於 2023 年 5 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found everything during your stay to your satisfaction. I will be sure to share this with my entire team as a way of celebrating everything we do here every day to ensure all our guest expectations are met. We look forward to welcoming you back to our hotel soon!Always at your service,

10/10 優異

VIRGINIA

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Alan S. 於 2023年6月20日的回應
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 優異

Remona

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 2 晚

4/10 欠佳

Frank J

伴侶同遊
讚好：整潔度和職員與服務
They do not have enough staff to run the Kitchen and dinning Hall. Some of the stuff that is on line for food is not on the paper Menu.
於 2023 年 3 月住了 2 晚

2/10 很差

Ariel

讚好：整潔度和客房舒適度
不滿：職員與服務
於 2023 年 2 月住了 1 晚

6/10 一般

Kenya

家人同遊
讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
We booked a 2 night stay. Upon arrival everything was great. Check in was great. The second day we left around noon and did not return until 11:15 pm. We entered our room to find that it was not cleaned that day. Dirty dishes still in room, no towels, trash overflowing, etc. I called the front desk to report this and at least get some towels. We were tired from a very long day. The young lady who brought us towels confirmed it was daily cleaning and just said she would let her manager know. No one from management ever addressed the issue. I was just disappointed. I did not expect this at the Double Tree.
於 2023 年 3 月住了 2 晚

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and A+ services by staff
Great staff and check in clerk
於 2023 年 3 月住了 1 晚

10/10 優異

Lakeisha

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The young lady that check me in (Paige) was very nice. The warm cookies were great along with the complimentary water. There was an issue with the blackout shade & it was promptly resolved. I was moved quickly to another room & the front desk clerk Paige brought the room key almost immediately it seemed like with the exception of waiting on elevator to get to me. She gets an “A” for customer service & doing so with a smile !
於 2023 年 3 月住了 1 晚

10/10 優異

Kawanda

於 2023 年 3 月住了 1 晚

8/10 不錯

Kevin

家人同遊
讚好：職員與服務
不滿：客房舒適度
My review ton Doubletree Sulpher, LA
The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.
於 2023 年 2 月住了 1 晚

10/10 優異

Shawntee

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Darcy was very nice and attentive.
於 2023 年 2 月住了 1 晚

6/10 一般

Josef

伴侶同遊
讚好：整潔度和職員與服務
I really wanted to give this hotel a higher rating. We visited the Lake Charles area twice in the last year to look at birds. We had a bad hotel experience in Lake Charles last year and wanted to give Sulphur a try. Sulphur is much less congested than Lake Charles and this hotel has many restaurants nearby. The hotel is right next to the highway and traffic sounds are constant. I don't mind that because I always bring silicone ear plugs (for sleeping) when I travel. However, the bathroom had a sewage smell part of the time. We were on the 4th floor -409-and liked the room a lot. ,y wife's an architect and thinks the roof pump pulling the air from the bathroom (in a central shaft) wasn't working. Yes, we could've asked to move to a different room but arrived at the hotel late both nights. The sewage smell problem is either a maintenance or design problem. It's a shame because the hotel seems new. We'll stay in Sulphur again but will try a different hotel.
於 2023 年 2 月住了 2 晚

10/10 優異

Debra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great night
The sweet lady who checked us in was very nice & funny.
於 2023 年 2 月住了 1 晚

10/10 優異

gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to the venue we were attending
於 2023 年 1 月住了 1 晚

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is absolutely beautiful!! We are really enjoying our stay here.
於 2023 年 1 月住了 1 晚

10/10 優異

carlos

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay
Met all my expectations. Will definitely stay there again.
於 2022 年 12 月住了 2 晚

8/10 不錯

Kaitlyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

2/10 很差

Josephine L

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Nice hotel, nice staff however room wasn’t cleaned. I did clean the tub because i was tired then when getting bed the bedding was full of dried up blood. Call the front desk and was immediately given another room
於 2022 年 12 月住了 1 晚

6/10 一般

Kim (The Woodlands)

家人同遊
讚好：整潔度、設施服務和住宿狀況
The facility looks new and clean. However, on the 2nd night of our stay on Christmas Eve, there’s no water. We could understand that it’s no fault of theirs that the City turned off the water but what we didn’t like was there was no prior warning and it caught us off guard.

10/10 優異

Satoynia L.

於 2022 年 11 月住了 3 晚

6/10 一般

Roy

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
This property was definitely remolded. I can’t tell what it was prior, but this shouldn’t be associated with a “Hilton”. I have a family member that works for Hilton and this property does not feel, nor look like a Hilton property. The shampoo and conditioner in the room was cheap and awful. Why are you having to pay for a breakfast there when you are spending money to stay there in the first place. Make sure you get a print out of your bill before you leave. Do you see all the taxes they had on. This in price gouging. Do not stay at this property
於 2022 年 11 月住了 2 晚

10/10 優異

Savannah

於 2022 年 11 月住了 2 晚