Hotel had bed bugs. I informed the receptionist that I had multiple bites. She said she will give me a refund. My funds should be back in 2-3 days. I never received the refund and called the hotel to inquire about it. I was told no refund was put in and they will have to talk with the receptionist that I checked out with to see exactly what did she tell me.
Charles
2024 年 2 月入住 2 晚
2/10 糟糕
Sara
2023年09月25日
不满意:清洁度、员工和服务、住宿条件和设施
Sara
2023 年 9 月入住 1 晚
2/10 糟糕
Griselda
2023年09月7日
不满意:清洁度
Griselda
2023 年 9 月入住 1 晚
2/10 糟糕
Maria
与家人出行
2023年09月4日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bedbugs all over
The worst experience ever. The hotel was awful the room was very dirty tv had not control nor channels and when removed bedding from bed it was full of bed bugs room #240. I notified the front desk and she acted like it was normal and I was crazy. She refused to give me a refund receipt but I did not care. I left in the middle of the night with my kids not knowing where to go.
Maria
2023 年 9 月入住 2 晚
10/10 超赞
Daniel,Toppenish
2023年09月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff member showed amazing customer service skills and care. Pleasant and welcoming experience. Rooms were clean (housekeeping has done wonderful work) and supplied with proper towels, soaps, etc.
Daniel
2023 年 9 月入住 1 晚
2/10 糟糕
Angelica
2023年08月20日
不满意:清洁度、员工和服务、住宿条件和设施
Muy sucia , aspetosa , no servia el macro , no servia la caderera , mucho ruido , toda la noche