This was one of the worst experiences our family has ever had.
We booked this property a few weeks in advance with Stayz, and were contacted by Vikki from Prestige Holidays and paid in full. We arrived at the location late in the evening of check in with two vehicles and 8 people (including an elderly couple) in the pouring rain to be locked out and were forced to return home and find other accommodation for our guests. In the morning I notified Vikki from Prestige Holiday, who managed our booking, and was told that she had made a mistake and thought we were staying at a different location. We still wanted to spend the rest of our holiday at the property so later that day we were able to drive back up and enter the property.
During our stay we had problems with both the water and electricity, I contacted Vikki, but again received no concern for our situation or solutions for our inconvenience.
After departing from our disappointing stay I contacted Vikki, as I told her I would, and requested some form of compensation for our many inconveniences and the nights stay we were unable to use. I was told that we would only be refunded the one nights stay, but not for the day missed, the cost of driving two vehicles back and fourth, the accommodation that was arranged for our elderly guests, the waterless taps and hours without electricity. In my opinion this is just nowhere near good enough for the experience we had, of course we shouldn't pay for what we were unable to use.
My advice is to not use Prestige Holidays or you will most likely find ourself in the dark, literally. Extremely disappointed in the product and service. Look elsewhere if you want to enjoy a hinterland experience with your family.