4/10 很差
Steph
与配偶出行
2024年05月23日
不满意：住宿条件和设施
Wouldnt go back. Save your money - poor customer service, ripped towels,dirty cushions and poor management.
We checked in at 6pm and noticed walls peeling, dirty towels and a connecting door to another room that had a peephole facing into our room. We could see light coming through it so we were worried and felt unsafe. Reported to reception and was met with a very dissmissive response from Sonja saying theres nothing they can do until she gets her boss' permission to move our room.
Can you give us a time frame? 'No'.
But we dont feel safe in that room? 'Have some patience'.
We gave her our number and she said she'd call as soon as a room was ready. She came up to us during dinner at 7pm saying 'he'll be here soon' which gave us hope. It got to 10pm and hadnt heard anything so we asked at the desk. Annoyed at us she said we'd 'have to come back tomorrow nd see'. We asked for something to cover the hole like a sticky note. At that point Louiza (who'd been there the whole time) came over and moved us to a different room and said 'she was going home now' very lovely lady but why wasnt this done sooner when we first reported it?
The buffet is alright, nothing special - most items arent labelled or labelled incorrectly so risky if you have an allergy or dietary requirement.
We came down for dinner on my birthday at 7pm and turned away as theyd made a mistake and have a big group in. We were all-inclusive and despite multiple restaurants on site no alternatives were provided.
Steph
2024 年 5 月入住 4 晚