4/10 Poor
Janelle P.
21 Sept 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
A host of problems
Location is great, parking is great, but oh so many problems ruined our stay here. Word of caution - read to the end.
Power went out within hours of arrival, but there was a tropical storm with high winds that affected the entire area.
Automated combination door lock was a constant source of upset and stress. Door would not consistently lock. When it did lock, then it would not unlock. Property Manager did not take our concerns for safety, security, and requests for help seriously until 3 days into our stay and after repeated visits by Maintenance who would pronounce the door lock fixed and blame the issues on a poor choice for the lock type on the owner. Every time we left or came back to the unit, we were stressed out. Not something you want on vacation.
Upon arrival, property smelled of mold and was damp. Air quality was awful, our allergies went crazy.
Property was not clean - dusty, dead bugs on floors of multiple rooms, vent filters were visibly dirty, (were changed at our request by Maintenance) despite significant cleaning fees.
We've vacationed in Surfside Beach for years, and I have never encountered so many issues and then given the impression that reporting concerns to the Property Manager was annoying and not welcomed. It was NOT a good experience and I would NEVER stay here again or in a unit managed by iTrip Vacations.
Janelle P.
Stayed 5 nights in Sep 2024