Pan Pacific Suzhou

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Luxury
4.5 star property
9.0

Wonderful

Luxury hotel near Shantang Street

Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is HK$427
HK$498 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

A hotel room with two beds, a desk, a chair, and a view of the city.

Premier Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King

A hotel room with a large bed, bedside tables, a TV, and a mirror.

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

A hotel room with two beds, a nightstand, a lamp, a wardrobe, and a door leading to another room.

Deluxe Twin

9.2 out of 10
Wonderful
(9 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Balcony Suite

A hotel room with a large bed, a sofa, a TV, a desk, and a balcony with a view.

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

A hotel room with a bed, a desk, a chair, a TV, and a view of traditional buildings.

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Balcony King

A hotel room with a large window, a bed, a nightstand, a lamp, and a vase with flowers.

Premier Balcony King

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

A hotel room with a bed, a desk, a chair, a lamp, a tent, and a stuffed llama.

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Two Bedrooms

A hotel room with two beds, a desk with a chair, a small table, and a view of greenery outside.

Family Two Bedrooms

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

A hotel room with two beds, a desk with a fruit basket, a chair, a nightstand, and a wall-mounted lamp.

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View King

A hotel room with a large bed, a chair, a small table with fruit, and a view of a cityscape and traditional architecture.

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Premier View Twin

A hotel room with two beds, a desk, chairs, a TV, and a city view.

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family King Room

A hotel room with a large bed, a desk, and a chair. There are two bedside tables, each with a lamp. A window with curtains is visible, and a clock is on the wall.

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

A hotel room with a large bed, a desk with a chair, a wardrobe, and a wall-mounted artwork.

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Pagoda Suite

A hotel room with a large bed, a bedside table, a TV, a window with a view of a pagoda, and a balcony.

Pagoda Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Premier King

10.0 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Suzhou Old Town, a neighbourhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide
Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

  • A traditional Chinese building with a multi-tiered roof and a courtyard with a water feature.
    Suzhou City Moat
    5 min walk - 0.5 km
  • A traditional red gate with intricate designs, leading to a stone pathway and a building with wooden lattice windows.
    Master of the Nets Garden
    4 min drive - 2.8 km
  • Panmen Scenic Area
    1 min walk - 0.1 km
  • Classical Gardens of Suzhou
    17 min walk - 1.4 km
  • Suzhou Park
    3 min drive - 2.8 km

Getting around

  • Renminqiao South Station
    9 min walk
  • Suzhou Railway Station
    13 min drive
  • Wuxi (WUX-Shuofang)
    46 min drive

Restaurants

  • 萃英园 Garden Brasserie
    10 min walk
  • 青玉案
    5 min walk
  • 85°C Bakery Café (85度C)
    8 min walk
  • KFC (肯德基)
    15 min walk
  • Reflections Coffee
    9 min walk

About this property

Pan Pacific Suzhou

  • Luxury hotel near Shantang Street
  • Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.
  • Other perks include:
    • A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site
    • Buffet breakfast (surcharge), an outdoor tennis court and an electric car charging station
    • Express check-out, smoke-free property and a gift shop
    • A banquet hall, a porter/bellboy and concierge services
  • Room features
  • All 336 rooms include comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Baths or showers, free toiletries and hairdryers
    • 47-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, daily housekeeping and phones

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Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of 4 Nov 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 22 Nov 2026 start from HK$427, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Suzhou?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; check-in end time: 6 PM. Late check-in is available from 1:00 PM to 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Checkout is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street, and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 388 out of 596 reviews
Rating 8 - Good. 145 out of 596 reviews
Rating 6 - Okay. 39 out of 596 reviews
Rating 4 - Poor. 20 out of 596 reviews
Rating 2 - Terrible. 4 out of 596 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to its convenient location and excellent service. The staff are very friendly.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! I was floored by how gorgeous the grounds are.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, right next to the gardens. Lots of beautiful things to look at and looks amazing at night. Lots of food options. Self service laundry was a bonus.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two house keepers kept the room clean and well stocked. They provided exceptional service. The breakfast was great and all staff friendly and helpful. The hotel is well maintained and beautiful. Only compliant is some guests were smoking on 5th floor and hallway smelled. This is my second stay and I will be back.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & excellent view in the hotel
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all staff are very courtesy and professional approach in day to day service interactions with guests. Extremely happy to return after years ago visiting the resort. Will definitely return again in future when visit Suzhou.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the traditional architecture of this hotel which stands out from the rest. Ambience is very relaxing and fits in nicely with the traditional vibe of Suzhou, it has a lovely garden to stroll in and even interesting cultural artifacts on display around the corridors. Staff are very friendly and helpful, the room is also very clean, comfortable and spacious. But the taste of the food at breakfast and the noodle restaurant weren't the best.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. Our room had a beautiful view, which made our stay even more enjoyable. The staff were very friendly, welcoming, and helpful throughout our visit. Breakfast offered a good variety of choices, and we enjoyed it very much. The complimentary afternoon tea had only a few items, but it was still a lovely and unexpected surprise. Overall, we had a very pleasant experience and really enjoyed our stay.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible historic hotel!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, breakfast is excellent too
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to historic sites. Friendly staff and absolutely beautiful architecture
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Amenities, property conditions & facilities
Hotel was a great location and had convenient access to historical suzhou inner city. HOWEVER, I would highly caution and families traveling with young children to book here. Even though
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and kind staff. Free breakfast buffet that had a gorgeous spread with food from Asian and Western cuisines. The property is magnificent, really embodying the hallmarks of Jiangnan architecture.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. No unnecessary amenities or complicated light and tv switches. Reception, concierge housekeeping and restaurant staff were very helpful. Went out of their way to help to mitigate language barrier. Professional restaurant staff. Self service laundry was a plus pount. Variety of breakfast items.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Hotel in Great location with great amenities
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Breakfast was great! We enjoyed our stayed.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel. The scenery is the best. Love the trees and flowers. Close to pan men.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice room and good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a replica of an ancient Suzhou villa and garden. It is a huge resort and offers many fun facilities. We visited the Han dynasty clothing experience center which lends one guest one free hour of Han dynasty ancient clothing to try out. That was a lot of fun and we shot many pics in the ancient garden. The manager was so nice and generous and offered 2 guests in our party of the same service. I heartily recommend this hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a park, quieter, free and worth a lot.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!
Stayed 1 night in Mar 2026