Alfred Swan Pond Hotels

"All ok"

"Seamless experience, great breakfast, very helpful staff, pleasant historic building and room."

"Check in was a nightmare. Key machine did not work and it took over an hour to get in to a room where the key only worked once. After finally getting in I was assigned a different room as we couldn’t get the key to work."

"Rather old but updated property. Pretty decor. Clean. A few areas can still use some repair…broken bathroom tiles, plumbing that was a problem…but taken care of by maintenance immediately. Overall a very nice, comfortable stay."

"The staff was not helpful. Did ask to have the room cleaned 2 times and they came in and made the bed again can’t say clean or the same sheets because idk and the bathroom was not cleaned when they did clean the room finally. They did give us towels though. Never anyone at the desk u always had to ring the bell for service. The breakfast was ok. Typical comfort suites breakfast. We will not for sure be back."

"Absolutely loved the Elmwood Resort in Wells Maine. Clean, accommodating...everything you need from the room to the pool. Would highly recommend it. "

"Positives first - Room was spotless, all staff exceptionally polite and attentive. Homemade cookies and coffee/ tea/ cocoa available 24/7. Location fabulous. Bed was very comfortable, our room was quite inviting to the eye, the shower large with an overhead deluge shower head. Breakfast was simply exceptional. But too many significant, though fixable, negatives - Lots of maintenance issues: 1) gas fireplace in our room broken, 2) outside gas fire-pit not operative, 3) diverter knob to make the shower come through the wand broken, 4) heat-lamp in bathroom ceiling not operative. Additionally our room had virtually no chairs to sit on besides the bed. Also lacked a desk or (even a single) nightstand (we used two small stools as such). This got uncomfortable quickly. And the wonderful shower (from positives) was set so low on the hot water maximum setting that we ran it full hot water (no cold at all) and still found it slightly chilly. Meanwhile the common areas, though beautiful, also lacked the furniture/ arrangements that would facilitate anyone desiring to sit/ meet with other guests (common in other bed and breakfasts). Summary - a very nice sleep, spotlessly clean and well staffed. But grossly overpriced when all the negatives are factored in."

"We stayed in late April when the main building was not yet open. The room was was very clean, heating and hot water worked perfectly. The onsite market is convenient for morning coffee and lounging. The staff have recommended some restaurants and a seafood market that turned out very good."

"We had an amazing stay! The pool was very clean and the perfect temperature. The staff truly stood out—they were excellent and went above and beyond to help with anything we needed. Our room was also very clean and comfortable. Overall, we had a great experience and will definitely be returning. Highly recommend!"