I found the staff inexperienced and I had to repeatedly ask for things to be done. Calls to the front desk for things had to be re-done after waiting an hour with no action/response.
When asked why this was the case on two occasions - "other things got in the way ... (and they forgot) "
Mike
2024 年 5 月入住 2 晚
6/10 一般
VIJAY
2024年05月14日
The heat in the hotel wasn’t working and it was very inconvenient for us.
We were given room heaters and things went downhill from there. You don’t expect to be handed room heater's in a hotel that’s charging top dollar for accommodation and also parking. It’s surprising that they are able to do this to customers in Canada where it’s usually cold even in the summer.
However the staff were very warm and friendly and did their best to accommodate us. I give 10/10 to all the staff working there and everyone was very warm and welcoming.
VIJAY
2024 年 5 月入住 2 晚
8/10 还可以
kelli
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff, clean room and grounds. Would recommend
kelli
2024 年 5 月入住 1 晚
10/10 超赞
Jennifer
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay from check in to check out. Staff were kind and helpful and everything was clean !
Jennifer
2024 年 5 月入住 2 晚
10/10 超赞
Erica
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean & accessible!
Staff were friendly.
Erica
2024 年 4 月入住 2 晚
10/10 超赞
Ken
商务旅客
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love The Simon. Everything about the property is wonderful. The staff are amazing and Trio Restaurant is devine.