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关于悉尼码头套房大酒店的点评

5 out of 5
悉尼码头套房大酒店
61 Macquarie Street, Sydney, NSW

点评

9.2

非常棒

10 分 - 超赞。716 条好评，共有 1001 条点评" "
8 分 - 还可以。203 条好评，共有 1001 条点评" "
6 分 - 一般。46 条好评，共有 1001 条点评" "
4 分 - 很差。18 条好评，共有 1001 条点评" "
2 分 - 糟糕。18 条好评，共有 1001 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

LI

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
最爱美景
我最爱的悉尼美景酒店时公寓，和朋友过生日聚会，非常美好的夜晚。
2021 年 4 月入住 1 晚
Steve Savic, General Manager 于 2021年04月27日 的回复
Dear LI, thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager

10/10 超赞

Sheng-Yen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
第一次入住感覺良好
很棒的飯店，一定會再次入住。 缺點是入住時發現馬桶下面有汙漬，其他都沒問題，非常好。
2020 年 8 月入住 2 晚
Steve Savic, General Manager 于 2020年08月12日 的回复
Dear Sheng-Yen, thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager

10/10 超赞

FANGQUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
咖啡情调的美景酒店
毗邻悉尼歌剧院，从房间就能欣赏到这些经典。宾馆楼层不高，但高端大气，房价有些贵，但值得。我们住的是海景套房。晚上熙熙攘攘的人群，在歌剧院的衬托下，闪耀着迷人的咖啡情调。离市内也很方便。
2017 年 10 月入住 1 晚
Raymond 于 2017年10月16日 的回复
Dear Fangqun, Thank you for the great rating and feedback regarding your stay with us at the Pullman Quay Grand Sydney Harbour! We are glad to see that you enjoyed your stay with us and the beautiful harbour views. Thank you again for sharing your feedback and we look forward to welcoming you back in the near future. Kind Regards, Sam Panetta General Manager

6/10 一般

真实旅客

满意：员工和服务
飯店的點很好，鄰近碼頭與會車站，旁邊還有皇家植物園與雪梨歌劇院。
可能設備老舊，電梯等很久。房內的設施也不如新建的飯店，軟設施倒是不錯，服務人員很好！房內有張沙發床，白天都無法當正常沙發使用，很可惜。

10/10 超赞

Wa Kuan，Macau

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得入住的酒店
位置非常好, 海景可望到悉尼港口大橋, 又鄰近悉尼歌劇院。

10/10 超赞

Ross

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lovely stay for family of 4. Excellent location for opera house, and very pleasant and helpful staff.
2024 年 4 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年04月21日 的回复
Dear Ross,We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pullman Quay Grand Management Team

6/10 一般

Benjamin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Sincerely, The Pullman Management Team 于 2024年04月19日 的回复
Dear Benjamin,Thank you for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your post stay rating. May you kindly give us a call at your convenience of time so we could know what went wrong in your stay. Your feedback is important to us, so we would like to know and discuss about it.

10/10 超赞

Irina

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 4 月入住 3 晚
Pullman Quay Grand Management Team 于 2024年04月13日 的回复
Dear Irina, Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

6/10 一般

Stephanie

2024 年 3 月入住 7 晚
Kind regards, Pullman Quay Grand Management Team 于 2024年04月9日 的回复
Dear Stephanie,Thank you very much for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your rating after your stay, however we know that it is there for a reason. Your feedback is important to us, and we would like to know and discuss about it. Please kindly give a call directly at your time of convenience, and one of our Management Team members will be more than happy to assist you further.Thank you again for staying with us, and we are looking forward to hear from you.

10/10 超赞

Ross

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic location and view. Well maintaied and very good staff. Overall great experience
2024 年 3 月入住 1 晚
The Pullman Management Team 于 2024年04月4日 的回复
Dear Ross,Thank you very much for your rating and feedback after the stay with us.We are very glad to hear that you had a lovely stay with us and enjoyed our hotel with different aspects. You are right about our hotel location, it is priceless. The Harbour view from the apartment is unbeatable. Your feedback as yours is a great motivation for our team to work harder and strike our guest's expectation.Once again, thank you very much for staying with us. We hope to see you again in the near future. Your sincerely,

10/10 超赞

Gunnar

2024 年 3 月入住 7 晚
Sincerely, Pullman Quay Grand Management Team 于 2024年04月20日 的回复
Dear Gunnar, We very much appreciate your rating regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 糟糕

Sharryn

不满意：住宿条件和设施，员工和服务
2024 年 3 月入住 2 晚
Sincerely, Sammie Nguyen, Assistant Manager 于 2024年04月3日 的回复
Dear Sharryn,Thank you for staying with us at Pullman Quay Grand Sydney Harbour.It truly saddens us to see your rating. Please note that your feedback is important to us, and it has been passed on to our higher management. We wish to have another chance to welcome you back to our hotel, and we will ensure you a well-taken-care-of stay in the future.

10/10 超赞

Robin，Overland Park

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
So much to love about the Pullman Quay Grand Sydney Harbor! Location, location, location! Right near Circular Quay ferry access as well as Circular Quay trains/trams. Beautiful location right on Sydney Harbor with views of the Sydney Harbor Bridge. Staff were exceptional friendly, helpful and welcoming!
2024 年 2 月入住 9 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Robin, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

6/10 一般

Maria

与家人出行
满意：员工和服务，清洁度
This hotel was suitable for a single night pre cruise, and was clean enough. We just found the furnishings and paintwork very tired and in need of a thorough revamp. The balcony and views overlooking the cruise terminal on the other hand was first class.
2024 年 2 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Maria,Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your room did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Quay Grand Management Team

2/10 糟糕

Oanh

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Huge disappointment. Our bathroom completely flooded after showering because there was a huge gap at the bottom of the door. They had no solution for us. The dryer was broken. Room was dated and very underwhelming. We paid on average 900 aud for this crappy room. How is that a five star hotel?
2024 年 2 月入住 3 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Oanh,Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Quay Grand Management Team

8/10 还可以

Matthew

2024 年 1 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年03月24日 的回复
Dear Matthew, thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Kurt

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Kurt, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Savva

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Savva, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Jason

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent accommodation with amazing views.1 bedroom size was perfect for 2 adults & a small child.Would definitely stay again.
2024 年 1 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Jason, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

2/10 糟糕

Dean

2024 年 1 月入住 1 晚
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Dean,Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pullman Quay Grand Management Team

10/10 超赞

Melanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

4/10 很差

Cheyne

满意：清洁度
不满意：员工和服务
Nice large room, poor general experience, great location.
2024 年 1 月入住 1 晚

6/10 一般

Georgina

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Kwong Wang

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Dave

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are awesome for a family and staff always friendly and helpful.
2023 年 12 月入住 1 晚

6/10 一般

Saad

不满意：住宿条件和设施，员工和服务
2023 年 12 月入住 4 晚

10/10 超赞

Reece

满意：清洁度、员工和服务、住宿条件和设施
Out of this world
Pullman Quay Grand Management Team 于 2024年03月19日 的回复
Dear Reece, thank you very much for your review. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

William

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stunning Hotel
Fantastic hotel in stunning location! Loved sitting in balcony in the afternoon with friends and cold drinks flowing. Will definitely return and can definitely highly recommend.
2023 年 11 月入住 2 晚

10/10 超赞

Rohan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Great accommodation in wonderful location.
2023 年 11 月入住 2 晚

10/10 超赞

jonatan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 5 晚

2/10 糟糕

Douglas，Newtown Square

2023 年 10 月入住 3 晚

10/10 超赞

Sue

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The on-site restaurant was very dirty…. Food not cleaned up that had been dropped on the floor…otherwise all good
2023 年 10 月入住 1 晚

6/10 一般

Megan

与家人出行
满意：服务设施
Great location. The property itself is getting tired. The pool are is in desperate need of attention. Many missing pool tiles, rusty ceiling vents. Concrete falling out of the stairs. Breakfast is not a buffet. The pull out sofa bed for our daughter was very uncomfortable. The location is this hotel’s saving grace. For the price bracket we would stay elsewhere in future. Definitely not on par with the Four Seasons or Shangri La.
2023 年 10 月入住 1 晚

10/10 超赞

Lee

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We enjoyed our stay, so easy to go to the opera house for the show we watched walking distance. So many food options to pick from.
2023 年 9 月入住 1 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Lee, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Lionel

2023 年 9 月入住 2 晚

10/10 超赞

Geoff

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 4 晚

10/10 超赞

Christina

2023 年 9 月入住 1 晚

10/10 超赞

Deidre

与家人及幼儿出行
Great place and location
2023 年 9 月入住 4 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Deidre, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Matthew，Williamstown

满意：清洁度、员工和服务、住宿条件和设施
Good view of Sydney Harbour bridge
2023 年 8 月入住 4 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Matthew, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

6/10 一般

Akitoshi

满意：员工和服务
不满意：清洁度
2023 年 8 月入住 4 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Akitoshi,Thank you for your review with us, we hope to see you again soon! Kind Regards,Pullman Quay Grand Management Team

6/10 一般

Gary

与配偶出行
满意：清洁度
Definitely not 5 star hotel , need more staff , phones ring out , location definitely 5 star
2023 年 8 月入住 2 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Gary, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologise for your disappointment with your stay. Here at the Pullman we strive to provide and uphold the quality of service that at we Accor carry out through all our properties each in a unique and individual way. We will take all of your feedback on board and hopefully welcome you back so you can notice improvement in this department. Thank you again for sharing your experience. Sincerely, Pullman Quay Grand Management Team

10/10 超赞

Nattalie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel the apartment we got it was amazing and nice stuff!!! The pool is what we liked the most differently going again!
2023 年 8 月入住 1 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Nattalie, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Terry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet room with a marvellous location
2023 年 8 月入住 3 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Terry, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
全て完璧
カジュアルでありながら、品の良さもあり、また、都会の喧騒のなかで、部屋では充分なほどのプライベート空間が保たれ、最高の滞在先です。
2023 年 8 月入住 3 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Guest, Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

lauren

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay!
2023 年 7 月入住 3 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Lauren, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

10/10 超赞

Katherine

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 4 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Katherine, Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope to see you again soon! Kind regards, Pullman Quay Grand Management Team

6/10 一般

Anderson

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
LIMPEZA
A limpeza do apartamento deixou muito a desejar. O atendimento no Café da manhã foi “ Excepcional “, principalmente quando feito pela Ariana. Obrigado,
2023 年 7 月入住 7 晚
Pullman Quay Grand Management Team 于 2023年09月27日 的回复
Dear Anderson, Thank you very much for your rating. We are delighted that you enjoyed your time at the restaurant! Kind regards, Pullman Quay Grand Management Team

8/10 还可以

rob

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 4 晚

8/10 还可以

Donald

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Has nice veiw of the water. Easy walk to sightseeing points. Lots of entertainment options. Disappointed there was no hotel transportation to and from airport.
2023 年 7 月入住 1 晚

10/10 超赞

Melanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚