4/10 Poor
Stella S.
8 Jan 2026
Disliked: Check-in, communication, listing accuracy
Unfortunately we had issues from the very start of our stay. We were told check in would be at 3pm. We arrived at around 4pm only to find the cleaners were still there cleaning. We had to wait over an hour until they finished. The property has aged a lot and has not been well maintained at all with several safety issues. The upper deck which accesses the main bedroom had broken and missing floor boards leaving the only stair access and outdoor deck unsafe and unusable. The windows in the dining area had no safety mechanism, opening completely to a high and dangerous drop - as we had children in our stay we could not open the windows which was also an issue in the heat. More importantly we had asked the agent to confirm before our stay whether the house was fully air conditioned due to the recent extreme hot weather. The agent assured us in writing the house was fully air conditioned. This was incorrect and a misrepresentation. There was only 2 small a/c units (1 in the main bedroom upstairs which failed to cool the large room, and 1 in a smaller bedroom). All other rooms and living areas only had a fan which did not help when we had very hot weather. The carpets are old and quite stained. Downstairs smelt musty and damp. For the price we expected a much better standard. The response from the agent to our issues was poor, incorrectly addressing us with the wrong name and using auto generated responses that still said “[insert guest name here]”
Stella S.
Stayed 3 nights in Jan 2026